[SOLVED] PC Not Shutting Down

nanamoo · Aug 18, 2019

Hello. My PC has not been shutting down (it stays in the "shutting down" screen), but when I restart the computer using the power button, I log in fine.

I tried sfc /scannow and it reported that there were problems with Windows protection.

I used sfcfix, and it came up with the following report:

Sysnative Windows Update · Aug 20, 2019

Hello and welcome!

Please run System Update Readiness Tool and attach CheckSUR.log.

Windows Update Forum Posting Instructions

nanamoo · Aug 22, 2019

Thank you! I ran the tool and shut down the machine, but it got stuck at the "shutting down" screen, so I had to do a hardware reset. I found the log and attached it to this message.

Sysnative Windows Update · Aug 22, 2019

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://www.dropbox.com/s/e8bx4szgytnjw7g/SFCFix.zip?dl=0

Step#2 - System Update Readiness Tool (SUR) Windows 7 - 64-Bit
1. Download and run the following file.
2. When it asks you if you wish to install, please answer Yes. Note: It could take several hours to run. Please don't cancel it.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post, please upload via Sendspace and just provide the link here.

nanamoo · Aug 23, 2019

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-23 20:33:24.257
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Eliana\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802

Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini to C:\Windows\WinSxS\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv to C:\Windows\WinSxS\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg to C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini to C:\Windows\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3 to C:\Windows\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3 to C:\Windows\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3 to C:\Windows\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini to C:\Windows\WinSxS\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini.
Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv to C:\Windows\WinSxS\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv.

Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2019-08-23 20:33:45.131
Script hash: CIn4Aw+znaHZZOlff9Wxlk0nLSJBnJTLem2L16xsYPQ=
----------------------EOF-----------------------

nanamoo · Aug 23, 2019

Here's the cheksur.log file.

Sysnative Windows Update · Aug 23, 2019

All is well. No more corruption.

nanamoo · Aug 24, 2019

Hello, the PC still did not shut down. I ran sfc /scannow and sfcfix and came up with the ff:

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-24 11:42:54.995
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_modemcsa.inf_31bf3856ad364e35_6.1.7601.17514_none_78520ca36170c34f\csamsp.dll


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     1
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2019-08-24 12:21:22.001
----------------------EOF-----------------------

Sysnative Windows Update · Aug 24, 2019

Your shutting down has nothing to do with the corruption.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

nanamoo · Aug 24, 2019

Thank you. Will do sfc /scannow after posting this.

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-24 19:47:40.496
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Eliana\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_modemcsa.inf_31bf3856ad364e35_6.1.7601.17514_none_78520ca36170c34f\csamsp.dll

Successfully copied file C:\Users\Eliana\AppData\Local\niemiro\Archive\WinSxS\amd64_modemcsa.inf_31bf3856ad364e35_6.1.7601.17514_none_78520ca36170c34f\csamsp.dll to C:\Windows\WinSxS\amd64_modemcsa.inf_31bf3856ad364e35_6.1.7601.17514_none_78520ca36170c34f\csamsp.dll.

Successfully restored ownership for C:\Windows\WinSxS\amd64_modemcsa.inf_31bf3856ad364e35_6.1.7601.17514_none_78520ca36170c34f\csamsp.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_modemcsa.inf_31bf3856ad364e35_6.1.7601.17514_none_78520ca36170c34f\csamsp.dll
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2019-08-24 19:47:52.055
Script hash: Wx9pgQ3n6tUXqpk7FnHBUGw30Q+hig/Vlx3IuC+kJQg=
----------------------EOF-----------------------

nanamoo · Aug 24, 2019

Hello. It did not find any integrity violations.

I had to zip the cbs file because it is too large.

Sysnative Windows Update · Aug 24, 2019

Yes. All clear here as well.

nanamoo · Aug 24, 2019

Thank you for your help!

Sysnative Windows Update · Aug 24, 2019

My pleasure!

[SOLVED] PC Not Shutting Down

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