[SOLVED] PC boots to black, can only run sfc offline

[needssomehelp]

Got a computer that will boot and begin the login process, but the screen goes black with a mouse cursor and that's all. Eventually it may say that Windows Explorer isn't responding, but acknowledging it doesn't change anything. Ctrl-Alt-Del works and I can log out, power down, change password, etc, but task manager won't come up.

I put the HDD in another PC and ran sfc there. It wasn't able to fix all the problems and gave me the attached log file. Any help would be greatly appreciated.

 

[needssomehelp]

Also tried to run DISM offline with several source files, but they all gave me error: 0x800f081f

 

[Sysnative Windows Update]

Hello and welcome!

Please test the hard drive:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[needssomehelp]

The test is executing now, eta 2+ hrs. I did check the disk with CrystalDiskInfo and that showed to be healthy when I first started working on this.

 

[Sysnative Windows Update]

OK.

 

[needssomehelp]

Test completed without errors and no red or pink items under the attributes tab.

 

[Sysnative Windows Update]

Try booting up in Safe Mode.

 

[needssomehelp]

Same situation

 

[Sysnative Windows Update]

Please attach the CBS.log after running DISM.

 

[needssomehelp]

I apologize, I thought I had mentioned the DISM issue in this post, but I guess that was another forum. Anytime I try to run DISM I get an error saying no source file found. I tried running it by using the windows installer and clicking "Repair my computer" and using the command prompt option, then I tried replacing utilman.exe with cmd.exe since I can get to the login screen, but nothing happens when I click the button that should launch utilman.exe. I also tried it offline from another pc, but I get error 0x800f081f no matter what source I use (tried install.esd and install.wim from several editions of win 10, but I don't have the specific edition that's installed on that machine)

 

[Sysnative Windows Update]

Yes, I know. Still, please run it and attach CBS.log after you get the error, so I can inspect why it's erroring out.

 

[needssomehelp]

Here's the log file, and the output from the command.

C:\Users\Administrator>dism /image:E:\ /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.17763.864

[===========================85.6%=================         ]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Users\Administrator>

 

[Sysnative Windows Update]

I need CBS.log, not dism.log.

 

[needssomehelp]

Sorry.

 

[Sysnative Windows Update]

This is not the CBS.log after dism run.

 

[needssomehelp]

That was the only CBS.log in C:\Windows\Logs\CBS

Would it be somewhere else?

 

[Sysnative Windows Update]

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
   
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
   Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[needssomehelp]

If I run it with /online that’s just going to check the currently running OS. I put the non working PCs HDD in another PC to run tools on.

 

[Sysnative Windows Update]

What command did you use previously?

 

[needssomehelp]

dism /image:E:\ /cleanup-image /restorehealth