Earlier this year, we started publishing a new set of metrics on our portal – An evaluation of our protection performance and capabilities
. These metrics show month over month how we do in three areas: coverage, quality, and customer experience in protecting our customers.
And, since we started to publish the results on this page
, I've had many great conversations with customers and partners alike, discussing what the results mean for their organization and their protections. In this post, I want to cover some of the most common taxonomy questions I was asked during those conversations and also discuss the results for September 2013.