(only dumps) - DRIVER_POWER_STATE_FAILURE Win10

[Pablo]

Hello guys, I know you requiere the use of the File Collection App, but all I could retrieve from this computer is the minidumps. Did it through remote connnection with the worst internet you could imagine...

Can anyone be so kind of having a look at them? Looks like a simple case, I'm sure the culprit driver will be easily pinpointed with your expertise.

Thanks for your valuable time!

 

[x BlueRobot]

5: kd> !irp ffffbf81266b8990
Irp is active with 6 stacks 4 is current (= 0xffffbf81266b8b38)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffbf8123617060 00000000 fffff8066f16fa40-fffff881e2c14888 Success Error Cancel pending
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffbf81262af030 00000000 fffff8065f177b30-ffffbf8128e86cf8 Success Error Cancel pending
          Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 \Driver\nvlddmkm    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffbf8128e86cf8

Looks like the graphics card driver attempted to mark the IRP as pending, but hasn't set it up properly hence why you end up with the bugcheck.

5: kd> dt _IRP ffffbf81266b8990
nt!_IRP
   +0x000 Type             : 0n6
   +0x002 Size             : 0x280
   +0x004 AllocationProcessorNumber : 2
   +0x006 Reserved         : 0
   +0x008 MdlAddress       : (null) 
   +0x010 Flags            : 0
   +0x018 AssociatedIrp    : <anonymous-tag>
   +0x020 ThreadListEntry  : _LIST_ENTRY [ 0xffffbf81`266b89b0 - 0xffffbf81`266b89b0 ]
   +0x030 IoStatus         : _IO_STATUS_BLOCK
   +0x040 RequestorMode    : 0 ''
   +0x041 PendingReturned  : 0 '' <-- This should be set to 1
   +0x042 StackCount       : 6 ''
   +0x043 CurrentLocation  : 4 ''
   +0x044 Cancel           : 0 ''
   +0x045 CancelIrql       : 0 ''
   +0x046 ApcEnvironment   : 0 ''
   +0x047 AllocationFlags  : 0x4 ''
   +0x048 UserIosb         : (null) 
   +0x050 UserEvent        : (null) 
   +0x058 Overlay          : <anonymous-tag>
   +0x068 CancelRoutine    : (null) 
   +0x070 UserBuffer       : (null) 
   +0x078 Tail             : <anonymous-tag>

I believe that the latest version of the nVidia graphics card driver is buggy, I've seen a couple of crashes with that exact timestamp.

5: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff806`730b0000 fffff806`756a0000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jan 22 18:52:54 2021 (600B1F06)
    CheckSum:         0255AB47
    ImageSize:        025F0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I would suggest rolling back to the latest previous WHQL version of the driver.

 

[zbook]

Upgrade the BIOS: 204 > 206
N551JM - Support

See if you can run:
Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

Post images if there are any errors.

 

[Pablo]

@x BlueRobot: The computer was running a-year-old GPU driver (if you check timestamps on previous dumps you'll see) and after upgrading to the latest it kept happening. Installing a newer one than the original but not the latest is an option, if i can get my hands on it I'll give it a try.

@zbook: Will do and post back.


Thank you guys!