oldraider67's MGA diagnostic Log

[oldraider67]

06/20/2015 Hello everyone,

The only recent activity that I can think of that might have caused the repeat activation prompts was the use of a script I found on the internet severalyears ago.

My first computer was a Windows XP machine with Office 7 (?). It came witha MS Office RT9450 keyboard. That keyboard's had a scroll wheel on the lefthand side. I still use that keyboard.

I purchased a Windows 7 64 bit machine about 4 years ago. The scroll wheel didn’twork. With the aid of AutoHotKey and the script, I was able to get the scroll wheel to work. I never had a problem.

I now have another new computer equipped with Windows 7 Home Premium – 64bit with Windows 2013 Home and Student installed. I purchased it from a company named Ironside Computers in Wisconsin about 2 months ago. On 06/17/2015 I went through the procedure to make the scroll wheel usable and was successful. I shut-down the computer to do other things. When I returned to the computer later that day and opened excel I received the "activation is needed" message. ( see attachment) I had activated Home and Student when I first received the computer. However, I went through the procedure for activation anyway. That did not solve the activation message problem. I removed any script related files I could find, thinking that may have triggered the problem. The problem still exists.

I am confused about Microsoft Office because I have found two instances of it. In Program Files there is a folder entitled Microsoft Office 15. Within it are 4 other folders and 5 xml documents (a screen shot of that is attached). In Program Files (x86) there is a folder entitled Microsoft Office. Within it, is a folder entitled Office15. Within the Office 15 folder are an HTML document, a VBScript File, an Application File and an XML document (a screen shot is attached). However, in start orb list of programs what I see is Microsoft Office 2013, Excel 2013 etc.

The licensed version is 00180466033110 X1881962.



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-YFBKK-FHRBP-W937J
Windows Product Key Hash: 2hZbYIZxKKKh7QaWnd/PfuKri08=
Windows Product ID: 00371-OEM-9046603-33110
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {66B189AE-8230-42CB-BE7D-8DC7ECC0E6F9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{66B189AE-8230-42CB-BE7D-8DC7ECC0E6F9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W937J</PKey><PID>00371-OEM-9046603-33110</PID><PIDType>3</PIDType><SID>S-1-5-21-1658238778-84836659-924400670</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="7"/><Date>20140905000000.000000+000</Date></BIOS><HWID>E3883207018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-466-033110-02-1033-7601.0000-1332015
Installation ID: 016782533562857336745995282134861883624445152801103442
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: W937J
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/20/2015 4:46:56 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:19:2015 14:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEA7r4mUbhV7vsmSlQGgnpyEZ7U0LC+IzTv
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
AAFT ALASKA OEMAAFT
SSDT AMD BANTRY
SSDT AMD BANTRY
CRAT AMD BANTRY
SSDT AMD BANTRY


Thanks for your help

oldraider67

 

[oldraider67]

Hello,

I was able to work through the Microsoft maze and got to a tech who solved my problem.


I'm sure this won't be my last visit. Its a great source of help and information.

oldraider67

 

[NoelDP]

As you probably noticed, MGADiag isn't a whole lot of use in diagnosing problems with Office 2010 and up - because these versions use a different scheme for activation to the earlier ones which MGADiag was designed to analyse.

I too have an Office 15 folder - additional to my Office 2010 folder. This was generated I think when I installed the One-Note 'free upgrade' which is based on Office 365 (and which is really only useful if you have a permanent connection to the internet, since it's one-drive based).

Glad you got it sorted!

 

[oldraider67]

Hi NoelDP,

Thanks for your reply. Its too bad Microsoft makes it so difficult for computer help forums to diagnose problems with their systems. I would opine that making it easier for Sysnative and other websites to diagnose and correct problems for users of their products. That approach might make users less frustrated when having problems with Microsoft products.

Thanks for the explanation regarding the two folders.

Sysnative is the best help forum I've ever run across.

Thanks for your help and concern.

oldraider67

 

[NoelDP]

You're welcome - Good luck!

BTW, you're Windows install looks perfectly OK to me (just in case you were wondering!)

 

[Tekno Venus]

Sysnative is the best help forum I've ever run across.

Thank you for the kind words!

-Stephen