[SOLVED] Not able to install Windows 7 service pack 1 - error code 800B0100

samar · May 18, 2013

Hi!

I have a problem installing service pack 1 to my laptop. View attachment 4131

I have run the system update rediness tool but it did not solve the problem. I have also followed the instructions found here How to Fix Windows Update 800B0100 Errors | LITES PC

However nothing I have done has helped. Thanks for any advice in advance!

Tekno Venus · May 19, 2013

Hello and welcome to Sysnative!

Fortunately, this error message is not too complicated and is a fairly easy and one step fix (hopefully

). Your SURT log shows 2 errors:

Code:

Summary:
Seconds executed: 1177
 Found 2 errors
  CBS MUM Corrupt Total count: 1
  CBS Catalog Corrupt Total count: 1

Unavailable repair files:
    servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
    servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.mum
    servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat
    servicing\packages\Package_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.cat

These are fixed with the below fix:

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

If you have any issues performing the above steps, please let me know.

Regards,
Stephen

samar · May 19, 2013

Thank you very much for your help! With these instructions I was able to install service pack 1 and windows update seems to be working.

Tekno Venus · May 19, 2013

You're most welcome, glad I could help! :)

Regards,
Stephen

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[SOLVED] Not able to install Windows 7 service pack 1 - error code 800B0100

samar

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Tekno Venus

Senior Administrator, Developer

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samar

New member

Tekno Venus

Senior Administrator, Developer