Nonstop BSODs - New ACer Aspire Laptop

Z

ziophase

Member
Joined
Dec 30, 2012
Posts
5
Hi all,

(skip to bottom for the juicy bits)

I bought a new Acer Laptop (Aspire V3-571g) a few months ago, had a few BSODs on it, then one day it failed to recognise my HDD. I took it back, it was sent back to the manufacturer, and then came back with a new HDD. Since then, I've still been getting BSODs. I hadn't used my computer in a week or so, but did today, and the BSODs have become truly unmanagable, crashing within seconds of starting up, or sometimes, even before starting up. For instance, whilst typing this (on another computer) this error came up during start up (before windows even launched)

STOP: c0000221 Unknown Hard Error
\SystenRoot\System32\ntdll.dll

I have had more than 5 BSODs today, with varying messages and codes

Here's hopefully all the info you need.

I'm very tempted to wipe everything and install a clean version of windows and the drivers.

Thanks in advance!

-------------

Acer Aspire V3-571G-52454G75MAKK
Windows 7 Home Premium, x64, OEM
I have not uninstalled/reinstalled the original OS
Laptop is about 4 months old, HDD a few weeks old.

  • Display: 15.6" Screen Active Matrix TFT Colour LCD LED Backlit
  • CPU: 2nd Generation Intel Core i5-2450M 2.5GHz with up to 2.9Ghz with Turbo Boost
  • Chipset: HM77 Express
  • Memory: 4GB RAM
  • HDD: Hitachi HTS547575A9E384 750GB HDD
  • Optical: DVD Super Multi Drive
  • Graphics: NVIDIA GeForce GT 630M with 2GB Dedicated Graphics
  • Networking: IEEE 802.11 a/g/n, Gigabit Ethernet, Bluetooth 4.0
  • PSU: 19V, 90W, LiteOn
 

Attachments

ziophase said:
I'm very tempted to wipe everything and install a clean version of windows and the drivers.
Click to expand...

That is what I would recommend immediately.

There is something very wrong with your system as >>75% of the files in the zip attachment were blank - filled with spaces. Also, at least 1/2 of the 14 dumps were not able to be processed as they also were mostly blank.

I see likely issues with RAM & HDD in the 7 dumps that were processed; however, other hardware failure like mobo can't be ruled out.

I would demand a new system from Acer. You have suffered enough.


Regards. . .

jcgriff2

`


BSOD SUMMARY

Code: 
[font=lucida console]
Debug session time: Sun Dec 30 20:11:03.608 2012 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-37830-01.dmp]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-29952-01.dmp]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-29764-01.dmp]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-34866-01.dmp]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-23930-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:00:28.841
Probably caused by : ndis.sys ( ndis!ndisCreateFilterAdapterRegistry+17d )
BugCheck 50, {fffff89f83683f39, 1, fffff800033b32a2, 5}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Bugcheck code 00000050
Arguments: 
Arg1: fffff89f83683f39, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff800033b32a2, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000005, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_ndis!ndisCreateFilterAdapterRegistry+17d
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V1.05
BiosReleaseDate = 03/15/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Dec 30 20:07:11.568 2012 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-26114-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:01:14.458
Probably caused by : win32k.sys ( win32k!RawInputThread+6ed )
BugCheck A, {ffffeb7ff37f26bb, 2, 0, fffff800025d79a0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: ffffeb7ff37f26bb, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800025d79a0, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!RawInputThread+6ed
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V1.05
BiosReleaseDate = 03/15/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Dec 13 02:57:04.855 2012 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-29905-01.dmp]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-27846-01.dmp]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\121312-28719-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:03:16.089
Probably caused by : memory_corruption ( nt!MiAllocatePoolPages+a22 )
BugCheck 3B, {c0000005, fffff800032040a2, fffff8800b7667c0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800032040a2, Address of the instruction which caused the bugcheck
Arg3: fffff8800b7667c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!MiAllocatePoolPages+a22
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V1.05
BiosReleaseDate = 03/15/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Dec 13 02:53:05.237 2012 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\121312-42135-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 4 days 6:25:45.471
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify checksum for cdd.dll
Probably caused by : igdkmd64.sys ( igdkmd64+1022a2 )
BugCheck 50, {fffffa7f980dcc54, 1, fffff880103b72a2, 7}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Bugcheck code 00000050
Arguments: 
Arg1: fffffa7f980dcc54, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880103b72a2, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000007, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_igdkmd64+1022a2
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V1.05
BiosReleaseDate = 03/15/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Dec  8 20:11:34.302 2012 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\120912-24460-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 6 days 17:02:10.536
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsForceReclassifyLayer0+47 )
BugCheck A, {7, 2, 1, fffff80003068c25}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: 0000000000000007, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003068c25, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_fwpkclnt!FwpsForceReclassifyLayer0+47
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V1.05
BiosReleaseDate = 03/15/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Dec  2 02:46:08.058 2012 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\120212-74272-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:22:06.374
Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+0 )
BugCheck A, {28, 2, 0, fffff80003118bd0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003118bd0, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiFindNodeOrParent+0
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V1.05
BiosReleaseDate = 03/15/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Dec  2 02:23:00.839 2012 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\120212-36473-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 1 days 20:23:26.698
Probably caused by : Ntfs.sys ( Ntfs!NtfsSnapshotScbInternal+72 )
BugCheck 50, {fffff8a0472ff982, 1, fffff880016594a2, 5}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Bugcheck code 00000050
Arguments: 
Arg1: fffff8a0472ff982, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880016594a2, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000005, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsSnapshotScbInternal+72
MaxSpeed:     2500
CurrentSpeed: 2494
BiosVersion = V1.05
BiosReleaseDate = 03/15/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


         
       [color=#000033]J. C. Griffith, Microsoft MVP (jcgriff2)[/color]   
             
           [url=http://mvp.microsoft.com/profiles/Griffith][color=#000055][u][url]https://mvp.support.microsoft.com/profile/Griffith[/url][/u][/color][/url]   

           [url=https://www.sysnative.com][color=#000033][u][url]www.sysnative.com[/url][/u][/color][/url]
             
           [url=http://jcgriff2.com][color=#000055][u][url]www.jcgriff2.com[/url][/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]
 
Judging by the history and follow-up comments, I too would rate a mobo defect, possibly in the power supply section, as pretty high up the list.
 
3rd to agree with this. Often times vendors tend to try to skirt issues with their systems in an effort to save money by replacing components based on cheapest labor and parts, which usually starts with the hard drive. You'll want to request an entire system replacement and assert that you have the right to do so under warranty obligations. Having it turned in just to have them randomly pick a part to replace over and over again is not worth dealing with. Better just to replace the whole system.
 
Thanks everyone.

I've wiped the HDD and installed a clean version of windows without any of the junk that came with Acer, and only added networking drivers for now and the laptop is working a treat.

I'll add other drivers as the need arises, and unless I get problems in the next couple of days, I think I'll put it down to a driver issue for now? I may be completely wrong and be eating my words soon, in which case I'll be sure to pop back on here!

Thanks for your advice -- I'm very close to demanding a new laptop!

Cheerio
 
Sounds like a plan!!

Good Luck; we'll of course be here if any problems occur.

Regards. . .

jcgriff2
 
jcgriff2 said:
Sounds like a plan!!

Good Luck; we'll of course be here if any problems occur.

Regards. . .

jcgriff2
Click to expand...

And here the problems come!
I experienced few crashes in the last few weeks, but they are beginning to return!
I've attached a summary, but in short, I think it's time to ask Acer for a new one! I assume this involves going back to the place of purchase, but if there are easier ways, let me know!

I never got around to installing the last few drivers, but I doubt this would have much impact.

Thanks again for all your help!

View attachment acer_laptop.zip
 
Recommendations:

You do not have Service Pack 1 installed. Most of the drivers released now are designed to work with Windows 7 Service Pack 1. Service Pack 1 can also provide more stability and fix possible corruption on the operating system. I strongly advise you update to Service Pack 1.

Crashes were all Verifier enabled, but point to a hard disk related problem. First, disable Verifier before installing Service Pack 1.
Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
Code: 
verifier /reset
-> Restart your computer.​


It is up to you whether you want to proceed with the following troubleshooting. Since crashes point to a hardware problem, you are perfectly within your rights to ask acer for a replacement.


Update to Service Pack 1 (SP1)



Hard Disk Diagnostics:

Crashes point primarily to a hard drive related problem. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs (you may want to run this overnight since it will take 4-8 hours to finish). Post back your logs for the checks after finding them using Event Viewer. In Event Viewer, expand Windows Logs, click Application to let it load, right click Application and click Find.... Search for chkdsk or wininit to find the logs.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems​
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system​
    after running the disk check, run the disk check again.
  • Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.
  • Run a system file check to check Windows for corruption:
    1. Click Start Menu
    2. Click All Programs
    3. Click Accessories
    4. Right click Command Prompt
    5. Click Run as administrator
    6. Type
      Code: 
      sfc /scannow
      and press Enter
    7. Once it is complete, make note of the message. If it says Windows Resource Protection did not find any integrity violations., restart your computer and post back
    8. If the message does not say Windows Resource Protection did not find any integrity violations., restart your computer and do steps 1-6 again.
    9. You may need to do steps 1-6 up to three times with a restart in between each run to resolve all corrupted files.
    10. If you still have corrupted files after a fourth run, post back here with the following:
      • Click Start Menu
      • Click Computer
      • Open your C: drive
      • Open Windows
      • Open Logs
      • Open CBS
      • Copy and paste CBS.log or CBS (it may not have the log extension) to a location you will remember.
      • Compress (zip) the CBS file and attach the .zip file to your next post.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, I recommend:
    • Microsoft Security Essentials coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
    Make sure to update the security software before running the full scan.
  • Run Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
    Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. You may want to run both Memtest86+ and the Windows Memory Diagnostics Tool overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).


Problem Devices:

Code: 
Plug and Play Software Device Enumerator	ROOT\SYSTEM\0000	52
High Definition Audio Device	HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10250645&REV_1001\4&39A5A31C&0&0001	52
1.3M HD WebCam	USB\VID_04F2&PID_B2DC&MI_00\7&83AE147&0&0000	52
Intel(R) Display Audio	HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&39A5A31C&0&0301	52

Make sure all drivers are installed for your system. You are missing drivers for the above devices.​


3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:
Code: 
[font=lucida console]**************************Thu Jan 17 00:22:59.299 2013 (UTC - 7:00)**************************
intelppm.sys                Mon Jul 13 17:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 10:18:18 2010 (4BA3A3CA)
bcmvwl64.sys                Mon Nov 22 06:58:19 2010 (4CEA76FB)
bScsiMSa.sys                Fri Sep  2 15:36:05 2011 (4E614C45)
PxHlpa64.sys                Mon Oct 17 08:29:34 2011 (4E9C3BCE)
b57xdbd.sys                 Fri Nov  4 11:20:34 2011 (4EB41EE2)
b57xdmp.sys                 Fri Nov  4 11:20:36 2011 (4EB41EE4)
BCM42RLY.sys                Thu Dec  8 23:09:35 2011 (4EE1A61F)
k57nd60a.sys                Thu Jan 19 02:31:21 2012 (4F17E2E9)
nvlddmkm.sys                Sat Jan 28 02:30:11 2012 (4F23C023)
nvpciflt.sys                Sat Jan 28 02:31:12 2012 (4F23C060)
iaStor.sys                  Wed Feb  1 17:15:24 2012 (4F29D59C)
SynTP.sys                   Tue Feb 14 12:29:33 2012 (4F3AB61D)
Smb_driver.sys              Tue Feb 14 12:30:37 2012 (4F3AB65D)
athrx.sys                   Wed Feb 15 02:16:43 2012 (4F3B77FB)
iusb3hub.sys                Mon Feb 27 03:56:50 2012 (4F4B6172)
iusb3xhc.sys                Mon Feb 27 03:56:53 2012 (4F4B6175)
iusb3hcs.sys                Mon Feb 27 03:58:49 2012 (4F4B61E9)
igdkmd64.sys                Tue Feb 28 01:55:17 2012 (4F4C9675)
bScsiSDa.sys                Thu May  3 23:55:19 2012 (4FA36F47)
HECIx64.sys                 Mon Jul  2 16:14:58 2012 (4FF21D62)
MpFilter.sys                Thu Aug 23 17:03:14 2012 (5036B6B2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan  8 00:15:44.959 2013 (UTC - 7:00)**************************
IntcDAud.sys                Tue Dec  6 04:23:07 2011 (4EDDFB1B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  3 18:07:17.382 2013 (UTC - 7:00)**************************
amdxata.sys                 Tue May 19 11:56:59 2009 (4A12F2EB)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=bcmvwl64.sys
bScsiMSa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
b57xdbd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
b57xdmp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=BCM42RLY.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
Smb_driver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
bScsiSDa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys

​


Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
Code: 
[font=lucida console]**************************Thu Jan 17 00:22:59.299 2013 (UTC - 7:00)**************************
Loading Dump File [G:\BSODDmpFiles\ziophase\Windows7_Vista_jcgriff2\011713-41636-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]0 days 0:04:35.283[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+260 )[/B]
BugCheck [B]D1, {4, 2, 8, 4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000004, address which referenced memory
PROCESS_NAME: [B]BCMWLTRY.EXE[/B]
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
FAILURE_BUCKET_ID: [B]X64_0xD1_VRF_CODE_AV_BAD_IP_nt!KiPageFault+260[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  V1.05
  BIOS Release Date             03/15/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 16 05:37:57.060 2013 (UTC - 7:00)**************************
Loading Dump File [G:\BSODDmpFiles\ziophase\Windows7_Vista_jcgriff2\011613-47580-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]1 days 6:29:38.044[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+a71b1 )[/B]
BugCheck [B]3B, {c0000005, 58, fffff8800abae3b0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000000000058, Address of the instruction which caused the bugcheck
Arg3: fffff8800abae3b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME: [B]Dreamweaver.ex[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_VRF_win32k+a71b1[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  V1.05
  BIOS Release Date             03/15/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 11 04:07:24.591 2013 (UTC - 7:00)**************************
Loading Dump File [G:\BSODDmpFiles\ziophase\Windows7_Vista_jcgriff2\011113-44148-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]0 days 0:08:06.964[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!FsRtlFastUnlockSingle+f )[/B]
BugCheck [B]A, {40a0, 2, 1, fffff80002a75d6f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 00000000000040a0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a75d6f, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_VRF_nt!FsRtlFastUnlockSingle+f[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  V1.05
  BIOS Release Date             03/15/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 11 03:58:39.167 2013 (UTC - 7:00)**************************
Loading Dump File [G:\BSODDmpFiles\ziophase\Windows7_Vista_jcgriff2\011113-69514-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]3 days 3:40:22.969[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]Ntfs.sys ( Ntfs+eda0 )[/B]
BugCheck [B]50, {fffff8a0119e0da5, 0, fffff8800165bda0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff8a0119e0da5, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800165bda0, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME: [B]SynTPEnh.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_VRF_Ntfs+eda0[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  V1.05
  BIOS Release Date             03/15/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan  8 00:15:44.959 2013 (UTC - 7:00)**************************
Loading Dump File [G:\BSODDmpFiles\ziophase\Windows7_Vista_jcgriff2\010813-46675-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]2 days 1:35:55.333[/B]
Probably caused by :[B]win32k.sys ( win32k!GreHintDCWnd+28 )[/B]
BugCheck [B]50, {fffff95fffd3a0d0, 8, fffff95fffd3a0d0, 5}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff95fffd3a0d0, memory referenced.
Arg2: 0000000000000008, value 0 = read operation, 1 = write operation.
Arg3: fffff95fffd3a0d0, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000005, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_VRF_BAD_IP_win32k!GreHintDCWnd+28[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  V1.05
  BIOS Release Date             03/15/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  3 18:07:17.382 2013 (UTC - 7:00)**************************
Loading Dump File [G:\BSODDmpFiles\ziophase\Windows7_Vista_jcgriff2\010413-25381-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].16385.amd64fre.win7_rtm.090713-1255
System Uptime:[B]0 days 17:33:22.365[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]109, {a3a039d8a1048570, 0, f4f53c362e6b115, 101}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000109]CRITICAL_STRUCTURE_CORRUPTION (109)[/url]
Arguments: 
Arg1: a3a039d8a1048570, Reserved
Arg2: 0000000000000000, Reserved
Arg3: 0f4f53c362e6b115, Failure type dependent information
Arg4: 0000000000000101, Type of corrupted region, can be
	0 : A generic data region
	1 : Modification of a function or .pdata
	2 : A processor IDT
	3 : A processor GDT
	4 : Type 1 process list corruption
	5 : Type 2 process list corruption
	6 : Debug routine modification
	7 : Critical MSR modification
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  V1.05
  BIOS Release Date             03/15/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
 
Last edited:
Thought I'd give you all an update:

I took it back demanding a new laptop, which they refused to give me up front.
They ran an analysis and thought the issue lay with the RAM.
This was replaced, and two weeks on I haven't had any BSOD.

They have said if I get any now, I'll get a new laptop, but at the moment it doesn't look like I'll need it.

Thanks all for your support -- you've been the most friendly, understanding, and patient forum I've ever met.
 
Glad we could help, and I am happy to see new RAM has helped to fix the problem.

Thank you for posting back and letting us know the status.

Best wishes all remains stable for you. :-}
 

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