[SOLVED] No Updates possible on Win10 x64, getting "Download Error" 0x80070490

B

bongo

Member
Joined
Jul 18, 2022
Posts
5
Hello all,

since the last few months I am not getting any updates.
The following updates are pending, according to: Win Update: KB5013624, KB5013942, KB4023057, KB5010472
All those are cancelled with "Download Error" (or "Downloadfehler" in german) with Code 0x80070490.

I did try the following steps with results:
- disabling antivirus
- deleted SoftwareDistribution Folder, no success
- Windows Troubleshooting for Updates, no success
- /sfc scannow tells me there is nothing wrong
- tried SFCFix.exe; getting error 1168 (not found) at 3.8percent
- also error 1168 when executing various /dism commands

I am running Win10 pro, x64, ESET security + firewall.

Please find CBS log attached.

Thanks in advance!
 

Attachments

Rich (BB code): 
2022-07-18 16:28:04, Info                  CBS    Failed to get child object: Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-07-18 16:28:04, Info                  CBS    Failed to enumerate packages. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-07-18 16:28:04, Info                  CBS    Failed to check package integrity [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-07-18 16:28:04, Info                  CBS    Failed to check CBS manifest [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-07-18 16:28:04, Info                  CBS    Failed to check CBS store. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Could you please provide your SOFTWARE hive using the following instructions:

Retrieve SOFTWARE Hive
Note: The SOFTWARE hive has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.
  • Please download the Freeware RegBak from here: Acelogix Software - Download products
    You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
  • Copy this file to your Desktop.
  • Now right click on the file on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or OneDrive or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Thanks for your reply. Unfortunately I can not send you an Message because I need to have posted minimum 5 posts in here... :-/
 
Thanks, I'll provide a fix once I'm home. I've deleted your previous posts now since you should be able to reply to an existing PM.
 
SOFTWARE Hive Replacement with RegBak
Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good.

  1. Close all open programs and save all your work. You will need to reboot the machine during this process.
  2. Download the SOFTWARE.ZIP from the private message I sent you.
  3. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button.
  4. The software hive will be extracted. You will see the file named SOFTWARE (no extension)
  5. Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config)
  6. 2014-10-1818_56_49-config_zpscbb8aad0.png
  7. Overwrite the one that is currently there when prompted.
  8. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process.

Let me know if the hive was replaced or if there were any errors.

SFCFixScript.txt
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.[/list]
 

Attachments

Hello,
here is the result of the SFCFix run:

Code: 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-07-20 07:27:01.496
Microsoft Windows 10 Build 19042 - amd64
Using .txt script file at C:\Users\Flo\Downloads\SFCFixScript.txt [1]




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2022-07-20 07:27:01.501
Script hash: veCoup5QPPrs7F//zNIGaj6GeLKK8lcBkMqbLEdueuY=
----------------------EOF-----------------------
 
Here is the result:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-07-20 10:46:47.685
Microsoft Windows 10 Build 19042 - amd64
Using .txt script file at C:\Users\Flo\Downloads\SFCFixScript (1).txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10.0.19041.1.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10.0.19041.1.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10.0.19041.1.

Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10.0.19041.1.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10.0.19041.1\Owners.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10.0.19041.1.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10.0.19041.1\Owners.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-msmq-adintegration-Opt-Package~31bf3856ad364e35~amd64~de-DE~10.0.19041.1.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2022-07-20 10:46:47.785
Script hash: HJsST10P+Glqu3CnIg2Z8NuI5q9/SRwWDPhMwAv6r3M=
----------------------EOF-----------------------
 
Thanks, could you please open an elevated command prompt and then enter the following command:

Rich (BB code): 
DISM /Online /Cleanup-Image /RestoreHealth

Please post the latest CBS log if the command fails otherwise please attempt to update the system again.
 
It succeeded without any failures, and the windows updates are working again!! Thank you so much for your help! :-)
 
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