4 4on4off Well-known member Joined Jul 10, 2012 Posts 141 Feb 28, 2014 #1 Received an Acer Aspire TimelineX laptop 48330T-6841 with booting issues. I received the following message which ever route I go: Windows boot manager Windows has encountered a problem communicating with a device connected to your computer. this error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer. If you continue to receive this error message, contact the hardware manufacturer. Status: 0x00000e9 Info: An unexpected I/O error has occurred. Click to expand... When attempting to run Seagate Seatools diagnostic CD it detects no hard drive. Upon inspecting the bottom of the laptop I see no apparent damage from being dropped but the cover that slides out was loose and missing a screw. The below pic show what I found after removing the cover, a wire that is not attached. I tried connecting it the way it was lined up and also reversed with the same result.