No BSOS just crashes, file collection app doesn't work

W

Walt

Member
Joined
Aug 23, 2017
Posts
13
I have been having crashes for about the last month always while running Reaper. No BSOD everything just freezes, the main monitor stays on and the secondary monitor goes black. I have to push and hold the power button to restart. It usually happens a few minutes after starting Reaper. I've used openhardwaremonitor to monitor and log temperatures, no issues there. I've re-seated all memory, video card, etc. I downloaded and ran the sysnativebsodcollection app but it said autorunsc.exe is not recognized and then repeats "ERROR: The specified service does not exist as an installed service. Waiting for SystemInfo". Not sure what to do next. Any advise would be greatly appreciated. Thanks!
  • Operating System - Windows 10 Professional 64-bit
  • Antivirus Software - Comodo Security Suite
  • Firewall - Comodo
  • Computer - Dell Precision Workstation T5400
  • CPU - Intel Xeon E5450 3.0Ghz x2
  • Motherboard - Dell 0RW203
  • Ram - FB-DDR2 PC2-5300 32GB
  • Storage - Seagate 1TB SATA300 7200 RPM/Western Digital 2TB SATA600 5400 RPM/Western Digital 1TB
  • Video Card - Zotac GeForce GTX 770 2GB
  • Soundcard - Focusrite Saffire
  • Power Supply - Dell 875 watt
  • Case - Dell Precision Workstation T5400
 
Hi Walt,

It's normal for the message "Waiting for systeminfo" to be showing for quite some time and appearing to be freezing, it's a result of msinfo32.nfo needing quite some time to collect all information.
If the message is showing for more than 10 minutes, close the prompt and reboot Windows. After Windows has rebooted, run the app again.
 
Hey axe0, thanks for the reply. I've tried it multiple times and it keeps displaying "ERROR: The specified service does not exist as an installed service. Waiting for SystemInfo" every 5 seconds. I've waited longer than 10 minutes multiple times too, the last time I waited 45 minutes.Untitled.jpg
 
Please run the below code in an elevated command prompt. It provides similar output to the app but leaves everything in a folder "CollectedFiles" on your desktop, please create a zip file of this folder and attach it to your next post.
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"
Click to expand...
 
I did get a BSOD yesterday. Reaper was open but I wasn't using it. WHEA Uncorrectable Error
 
The crashes don't happen when Reaper is not launched?

Do you have the latest version of Reaper installed? A new version of Reaper was released on April 3rd, version 6.08.
 
I mainly use Reaper so every time it's crashed is was using it so I'm not sure if it will crash otherwise. I also have Window 7 on this machine so I booted into that and used Reaper and had no issues. But all that aside I've decided to build a new machine. I appreciate your help.
 
Good to hear in Windows 7 you have no issues, but I wonder what that means as far as testing.

Windows 7 is a different operating system than Windows 10 so it may be that in Windows 7 the software is handled better because they have had more time to develop and test, but what does that mean on the compatibility with Windows 10? These are just some things that come to mind when someone is using the same program with different operating systems to test.

What operating system do you plan to use on the new machine?
 
Hey axe0, as far as testing I hope it means that it's a software issue and not a hardware issue. I used Reaper for an hour or more in Windows 7 with no problems. I would think if it's a overheating problem it would have come up, I may be wrong. I would like to understand what the problem IS though just for future reference. I may continue to troubleshoot to see if I can figure it out.

I will be using Windows 10 Pro on the new build but a couple of things will be different. First, I will be getting a new audio interface. The Focusrite Saffire that I have now works great but it's old and uses Firewire and there were no Windows 10 drivers for it so I had to jump though some hoops to get the Windows 7 drivers to work. Second, I will be upgrading Reaper to the new version, this is a paid update so that's why I haven't done it yet. Hopefully all will be well after that.

Thanks for your help!
 
There is a temporary license on reaper webpage: you can try it with the latest version.

You can also try nirsoft shellexview (64bit portable): http://www.nirsoft.net/utils/shexview-x64.zip
In the menu view, choose columns, enable the columns: Extension Name, Disabled, File Created Time, Version, Type, Product Name, Description.
Click the "file created" column to sort the entries.
In the menu view, click html report, all items.
Attach it here in next post.

Untitled.jpg
 
@minousoso

If you need assistance with a bsod, please, open your own topic.



@Walt

I forgot to tell you to tick "hide all microsoft extensions" (options menu).
Launch the following command from an elevated command prompt and reboot:
Code: 
powercfg /h off

Did you try the clean boot/startup?
 

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