New PC build, BSOD several times per day

U

Ultastic

Member
Joined
Jun 7, 2021
Posts
19
Built this PC for my son. It appears to be an issue with a driver, but I am having difficulty tracking down the exact cause.

  • A brief description of your problem (but you can also include the steps you tried)
    • Multiple BSODs per day, while browsing the net, or gaming (various games)
  • System Manufacturer?
    • Custom built gaming PC ("Speccy" specs will be pasted below)
  • Laptop or Desktop?
    • Desktop
  • Exact model number (if laptop, check label on bottom)
    • N/A
  • OS ? (Windows 10, 8.1, 8, 7, Vista)
    • Win 10 Pro, v21H1, Build: 19043.1023
  • x86 (32bit) or x64 (64bit)?
    • x64
  • (Only for Vista, Windows 7) Service pack?
    • N/A
  • What was original installed OS on system?
    • Win 10
  • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
    • Installed from bootable USB image from the microsoft website
  • Age of system? (hardware)
    • All new
  • Age of OS installation?
    • 7 days old
  • Have you re-installed the OS?
    • No
  • CPU
    • AMD Ryzen 3700X
  • RAM (brand, EXACT model, what slots are you using?)
    • 4 x 8GB sticks
    • Size 8192 MBytes
      Manufacturer G.Skill
      Max Bandwidth DDR4-2400 (1200 MHz)
      Part Number F4-3200C14-8GFX
      SPD Ext. XMP
  • Video Card
    • Nvidia 1070
  • MotherBoard - (if NOT a laptop)
    • Gigabyte X570 AORUS ELITE WIFI (AM4)
  • Power Supply - brand & wattage (if laptop, skip this one)
    • Super Flower SF-750F14HG Leadex III 80 Plus Gold
  • Is driver verifier enabled or disabled?
    • I haven't enabled anything by that name, but can if need be.
  • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
    • Windows Defender
    • Avast Antivirus
  • Are you using proxy, vpn, ipfilters or similar software?
    • N/A
  • Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
    • N/A
  • Are you currently under/overclocking? Are there overclocking software installed on your system?
    • Not overclocking, but Gigabyte "EasyTune" is installed.

Speccy Link:
http://speccy.piriform.com/results/jgFjpR1TKoZH3RuCBTZOGNr
 

Attachments

Unfortunately, there isn't much information we can gather from the dump file, especially a Minidump. Could you please check the following directory for a MEMORY.DMP, and then upload the file to a file sharing site such as Google Drive or Dropbox. The file will be too large to attach to a forum post.

Code: 
%systemroot%\MEMORY.DMP

Please ensure that you zip the file as well. In the meantime, I would suggest removing all the bloatware from Gigabyte and AORUS. I would also suggest removing avast at least for troubleshooting purposes using their removal tool.

I've noticed that you have CCleaner, have you made sure it is set to not delete any dump files?



Rich (BB code): 
15: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffff8283`9128b7f8 fffff806`65813c43 nt!KeBugCheckEx
01 ffff8283`9128b800 fffff806`65af0ae3 nt!KeAbPostRelease+0x208f53 << Release lock and then crash!
02 ffff8283`9128b860 fffff806`65aefc49 nt!AlpcpReceiveMessagePort+0x2a3
03 ffff8283`9128b8f0 fffff806`65aef78e nt!AlpcpReceiveMessage+0x339
04 ffff8283`9128b9d0 fffff806`658086b8 nt!NtAlpcSendWaitReceivePort+0xfe
05 ffff8283`9128ba90 00007ffe`8afedf94 nt!KiSystemServiceCopyEnd+0x28
06 0000001f`1c87f4a8 00000000`00000000 0x00007ffe`8afedf94

Rich (BB code): 
15: kd> dt _KTHREAD -y LockEntries ffffe505c22a2080
nt!_KTHREAD
   +0x320 LockEntries : 0xffffe505`c22a26d0 _KLOCK_ENTRY

Rich (BB code): 
15: kd> dt _KLOCK_ENTRY ffffe505`c22a26d0
nt!_KLOCK_ENTRY
   +0x000 TreeNode         : _RTL_BALANCED_NODE
   +0x000 FreeListEntry    : _SINGLE_LIST_ENTRY
   +0x018 EntryFlags       : 0x10065
   +0x018 EntryOffset      : 0x65 'e'
   +0x019 ThreadLocalFlags : 0 ''
   +0x019 WaitingBit       : 0y0
   +0x019 Spare0           : 0y0000000 (0)
   +0x01a AcquiredByte     : 0x1 ''
   +0x01a AcquiredBit      : 0y1
   +0x01b CrossThreadFlags : 0 ''
   +0x01b HeadNodeBit      : 0y0
   +0x01b IoPriorityBit    : 0y0
   +0x01b IoQoSWaiter      : 0y0
   +0x01b Spare1           : 0y00000 (0)
   +0x018 StaticState      : 0y01100101 (0x65)
   +0x018 AllFlags         : 0y000000000000000100000000 (0x100)
   +0x01c SpareFlags       : 0
   +0x020 LockState        : _KLOCK_ENTRY_LOCK_STATE
   +0x020 LockUnsafe       : 0x7fffe505`c230acc0 Void
   +0x020 CrossThreadReleasableAndBusyByte : 0xc0 ''
   +0x021 Reserved         : [6]  "???"
   +0x027 InTreeByte       : 0x7f ''
   +0x028 SessionState     : 0x00000000`ffffffff Void
   +0x028 SessionId        : 0xffffffff
   +0x02c SessionPad       : 0
   +0x030 OwnerTree        : _RTL_RB_TREE << Empty
   +0x040 WaiterTree       : _RTL_RB_TREE
   +0x030 CpuPriorityKey   : 0 ''
   +0x050 EntryLock        : 0
   +0x058 BoostBitmap      : _KLOCK_ENTRY_BOOST_BITMAP
   +0x05c SparePad         : 0
 
I enabled Driver Verifier, and noticed some entries regarding some of the drivers from gigabyte. I removed all of the Gigabyte software, and then re-downloaded and manually installed the individual drivers for my system (as opposed to using their live update utility).

It looks like the Gigabyte utility installed some incorrect versions of drivers. I haven't blue screened since, but will update this post if I do.

Unfortunately, I did not disable CCleaner from deleting dump files, so I no longer have them :(

Thank you for the quick response. I will update soon if the problem is not resolved.

Cheers,
Steve-
 
Ultastic said:
I haven't blue screened since, but will update this post if I do.
Click to expand...
That's good news! Please let us know how it goes either way.

Ultastic said:
Unfortunately, I did not disable CCleaner from deleting dump files, so I no longer have them :(
Click to expand...
Have you unchecked that option now? I'm not sure why they thought it was a good idea to have it enabled by default.
 
Another Blue Screen... :(

I think the Gigabyte stuff was contributing, because they are less frequent now.

I zipped all of the dump files I have up, and uploaded them here:
dumps.zip

I disabled the clearing of dump files in CCleaner as well.

Thanks again for the help!

Steve-
 
Another BSOD while gaming. Saw that Razer Synapse was the thing that crashed. I kind of need the Razer software installed because I have a Razer mouse and a Razer Keyboard, both with RGB, that, to my knowledge, can only be controlled via the Razer Synapse software.

I just did a "Repair" on the Razer Synapse software, so we will see if that helps.

Driver Verification is still running. It looks like I may have several drivers that are acting up.

Here is a link to the new Dump file:

more dumps.zip

Thank you again in advance for any assistance you can provide. If I get this working for my son, I'm a hero :)
 
Thank you for providing the all dump files including the Kernel Memory dump (MEMORY.DMP).

Ultastic said:
Another BSOD while gaming. Saw that Razer Synapse was the thing that crashed. I kind of need the Razer software installed because I have a Razer mouse and a Razer Keyboard, both with RGB, that, to my knowledge, can only be controlled via the Razer Synapse software.
Click to expand...
I was about to post about that exact software! You shouldn't need it for the basic functions of the mouse and keyboard to work, but his it's a gaming mouse/keyboard, then it'll likely be required for your son to experience the full benefit of it.

I'll have a look at the other dump files for you.
 
x BlueRobot said:
Thank you for providing the all dump files including the Kernel Memory dump (MEMORY.DMP).


I was about to post about that exact software! You shouldn't need it for the basic functions of the mouse and keyboard to work, but his it's a gaming mouse/keyboard, then it'll likely be required for your son to experience the full benefit of it.

I'll have a look at the other dump files for you.
Click to expand...
Thanks!
 
With Driver Verifier running, it feels like the BSODs are happening even more frequently. Here is another round of DMP files.


round 3 of dumps.zip


Everything seems to point to bad drivers somewhere in the system, but is there an easier way to narrow down which ones are problematic?
 
There have been reports of latest NVIDIA drivers causing BSODs.
And I think a fix is in the working to be released soon.
If you're running 466.63 you can try a previous version of the drivers.
 
Using DDU and re-installing the earlier version of the NVidia driver appeared to be working last night as my son was gaming, but there have been 4 or 5 crashes today. I have zipped up the latest BSOD dmp files.

Is anything jumping out as the cause in any of these dump files I am uploading?

Thanks again for the help.

The latest dump files can be found here:

latest bsods.zip
 
I let MemTest86 run all night. Passed with zero errors :-/

I ran this same ram in my previous system for 2 years with zero issues.

I have stripped all of the "fancy" software drivers from the computer now. I installed the older NVidia, without the optional GeForce Experience stuff. I uninstalled all of the Gigabyte bloat ware, including the RGBFusion software. I also uninstalled all of the Razer Mouse and Keyboard software.

I did install the latest AMD Chipset driver for the MB, and the latest Intel LAN driver.

I'm running out of ideas, to be honest.

Oh, I also disabled Windows Driver Verifier, as it didnt seem to provide much additional info, and felt like it was causing the system to BSoD more.

I can turn it back on if need be.

What else can I try?

Thanks,
Steve-
 
zbook said:
For testing purposes find RAM modules on the Qualified Vendor List (QVL).
Click to expand...
I don't see how you can expect someone to potentially purchase for the sake of a QVL. Those lists are merely guidelines and RAM which has been tested by the motherboard manufacturer.

Ultastic said:
What else can I try?
Click to expand...
You may want to consider running the system in Safe Mode with Networking and see if it crashes there. It'll help to establish if there is a hardware issue at fault here. Could you also please run the Sysnative log collection tool again? Just so we have the latest event logs etc.
 
Here is the latest File Collection.

I wiped the main drive and reinstalled windows. I applied the AMD chipset driver, the soundcard driver, and the LAN/WiFi driver. I then installed the latest Nvidia Video Driver, and the Razer Synapse package for my keyboard and mouse.

After all of that, I applied the latest windows updates.

My son gamed for about 20 minutes before the blue screen.

I'm thinking it may be a bad main board, but I am desperate for answers

Thank you again for all of your help.

Cheers,
Steve-
 

Attachments

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