Need some help with a couple of BSODs I got

dude3991 · Nov 11, 2012

So 2 days ago I got an error IRQL_NOT_LESS_OR_EQUAL in relation to the driver ntoskrnl.exe. Now today, I got a SYSTEM_SERVICE_EXCEPTION error in relation to the same driver.

My system is a custom build, probably just over a year old. Here are the specs...

OS: Windows 7 64-bit
CPU: i3-2100 3.10GHz
GPU: MSI Cyclone GTX 460 SE
RAM: 8GB
Mobo: Asus P8H61-M PRO Intel H61 Socket 1155 8 Channel HD Audio mATX Motherboard

The only recent problem I can think off is that I had a tiny bad sector of a few hundred KBs on one of my external hard drives. I'm just wondering if that is finally kicking the bucket and messing with my system...

I have attatched the files requested in BSOD posting sticky so if you can have a look and get back to me that would be great! I am hoping that it is just a driver error or it can fixed by a format... Thanks for any help in advance!

writhziden · Nov 11, 2012

Recommendations:

The crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

If you are overclocking any hardware, please stop.
Run a system file check to check Windows for corruption:
1. Click Start Menu
2. Click All Programs
3. Click Accessories
4. Right click Command Prompt
5. Click Run as administrator
6. Type
  Code:
```
sfc /scannow
```
  and press Enter
7. Once it is complete, make note of the message. If it says Windows Resource Protection did not find any integrity violations., restart your computer and post back
8. If the message does not say Windows Resource Protection did not find any integrity violations., restart your computer and do steps 1-6 again.
9. You may need to do steps 1-6 up to three times with a restart in between each run to resolve all corrupted files.
10. If you still have corrupted files after a fourth run, post back here with the following:
  - Click Start Menu
  - Click Computer
  - Open your C: drive
  - Open Windows
  - Open Logs
  - Open CBS
  - Copy and paste CBS.log or CBS (it may not have the log extension) to a location you will remember.
  - Compress (zip) the CBS file and attach the .zip file to your next post.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

Download the drivers you want for your display card(s)
Click Start Menu
Click Control Panel
Click Uninstall a program
For NVIDIA:
- Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
- Restart your computer
- Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
- If any remain of the above, uninstall one at a time
- If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
Restart your computer after uninstalling drivers for all display cards
Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

I also recommend you update/replace/remove the following drivers:

purendis.sys Mon Oct 27 22:31:28 2008 (490695A0)
Pure Networks, Inc. Network Magic NDIS Relay Driver
http://www.carrona.org/drivers/driver.php?id=purendis.sys

pnarp.sys Mon Oct 27 23:57:00 2008 (4906A9AC)
Pure Networks, Inc. Network Magic Address Resolution Protocol Driver
http://www.carrona.org/drivers/driver.php?id=pnarp.sys

dtsoftbus01.sys Fri Jan 13 06:45:46 2012 (4F10358A)
Daemon Tools driver
Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

To update drivers, make sure to download the drivers from the manufacturer and not using 3rd party programs. Your drivers should be found from your motherboard support site (ASUS, Gigabyte, MSI, etc.) or your vendor support site (Dell, HP, Toshiba, Sony, etc.) first. If you have devices you bought yourself, the drivers for those devices need to be downloaded from the manufacturer support site for those devices. If you need help, let us know.

To remove drivers, do so by uninstalling the device or software associated with the driver. Devices can be uninstalled through device manager, and then the device itself should be physically removed from the system if possible.

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

Code:

**************************Sun Nov 11 16:07:50.095 2012 (GMT-7)**************************
purendis.sys                Mon Oct 27 22:31:28 2008 (490695A0)
pnarp.sys                   Mon Oct 27 23:57:00 2008 (4906A9AC)
GEARAspiWDM.sys             Mon May 18 06:17:04 2009 (4A1151C0)
intelppm.sys                Mon Jul 13 17:19:25 2009 (4A5BC0FD)
netr28ux.sys                Wed Aug  5 07:59:46 2009 (4A799052)
amdxata.sys                 Fri Mar 19 10:18:18 2010 (4BA3A3CA)
HECIx64.sys                 Tue Oct 19 17:33:43 2010 (4CBE2AD7)
RTKVHD64.sys                Tue Nov 23 03:14:08 2010 (4CEB93F0)
asmtxhci.sys                Wed Feb 23 19:25:47 2011 (4D65C1AB)
asmthub3.sys                Wed Feb 23 19:25:56 2011 (4D65C1B4)
asahci64.sys                Wed Mar  2 02:39:07 2011 (4D6E103B)
Rt64win7.sys                Fri Jun 10 00:33:15 2011 (4DF1BAAB)
ALSysIO64.sys               Sat Jul  9 18:27:45 2011 (4E18F201)
SCDEmu.SYS                  Mon Nov 14 20:18:27 2011 (4EC1DA03)
dtsoftbus01.sys             Fri Jan 13 06:45:46 2012 (4F10358A)
nvhda64v.sys                Tue Jul  3 09:25:04 2012 (4FF30ED0)
idmwfp.sys                  Wed Jul 25 09:03:32 2012 (50100AC4)
mbam.sys                    Mon Aug 20 10:49:41 2012 (50326AA5)
MpFilter.sys                Thu Aug 23 17:03:14 2012 (5036B6B2)
nvlddmkm.sys                Thu Aug 30 09:50:16 2012 (503F8BB8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 10 14:02:43.678 2012 (GMT-7)**************************
mbam.sys                    Tue Mar 20 10:04:48 2012 (4F68AAA0)

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

Code:

**************************Sun Nov 11 16:07:50.095 2012 (GMT-7)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\dude3991\Windows7_Vista_jcgriff2\111112-34429-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 12:44:42.833
BugCheck 3B, {c000001d, fffff800039d8d19, fffff8800b9f1f20, 0}
Probably caused by : ntkrnlmp.exe ( nt!IopSynchronousServiceTail+19 )
SYSTEM_SERVICE_EXCEPTION (3b)
Arguments: 
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff800039d8d19, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800b9f1f20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IopSynchronousServiceTail+19
CPUID:        "Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3092
  BIOS Version                  1201
  BIOS Release Date             10/20/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 10 14:02:43.678 2012 (GMT-7)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\dude3991\Windows7_Vista_jcgriff2\111012-35568-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 3 days 1:52:57.600
BugCheck A, {fffff808038baa38, c, 0, fffff800036a9ae9}
Probably caused by : ntkrnlmp.exe ( nt!KiIpiSendRequest+1d9 )
IRQL_NOT_LESS_OR_EQUAL (a)
Arguments: 
Arg1: fffff808038baa38, memory referenced
Arg2: 000000000000000c, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800036a9ae9, address which referenced memory
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  mpc-hc.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiIpiSendRequest+1d9
CPUID:        "Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3092
  BIOS Version                  1201
  BIOS Release Date             10/20/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.402 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\dude3991\Windows7_Vista_jcgriff2\111112-34429-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`03656000 PsLoadedModuleList = 0xfffff800`0389a670
Debug session time: Sun Nov 11 16:07:50.095 2012 (GMT-7)
System Uptime: 0 days 12:44:42.833
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff800039d8d19, fffff8800b9f1f20, 0}

Probably caused by : ntkrnlmp.exe ( nt!IopSynchronousServiceTail+19 )

Followup: MachineOwner
---------

0: kd> kd: Reading initial command '!niemiro.rawstack; !niemiro.rawstack -dc; !niemiro.auto_errrec; q'
dps fffff8800b9f1000 fffff8800b9f2650
fffff880`0b9f1a00  fffff880`0f10a6d2Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xbd6d2
fffff880`0b9f1a58  fffff880`0fd3d0bc dxgmms1!VidSchDdiNotifyInterruptWorker+0x134
fffff880`0b9f1cc8  fffff880`0fd43691 dxgmms1!VidSchiUpdateCurrentIsrFrameTime+0x95
fffff880`0b9f1ce8  fffff880`0fd43691 dxgmms1!VidSchiUpdateCurrentIsrFrameTime+0x95
fffff880`0b9f1d18  fffff880`0fd3d3f1 dxgmms1!VidSchiProcessIsrVSync+0xc9
fffff880`0b9f1d48  fffff880`0fd43691 dxgmms1!VidSchiUpdateCurrentIsrFrameTime+0x95
fffff880`0b9f1d78  fffff880`0fd3d3f1 dxgmms1!VidSchiProcessIsrVSync+0xc9
fffff880`0b9f1da8  fffff880`0fd3d0bc dxgmms1!VidSchDdiNotifyInterruptWorker+0x134
fffff880`0b9f1e38  fffff880`0fd3d3f1 dxgmms1!VidSchiProcessIsrVSync+0xc9
fffff880`0b9f1e68  fffff880`0fd3d300 dxgmms1!VidSchDdiNotifyInterruptWorker+0x378
fffff880`0b9f1f18  fffff880`0fd3cf00 dxgmms1!VidSchDdiNotifyInterrupt+0x28
fffff880`0b9f1f28  fffff880`0fd3d3f1 dxgmms1!VidSchiProcessIsrVSync+0xc9
fffff880`0b9f1f48  fffff880`03aee13f dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`0b9f2030  fffff880`0f10a6d2 nvlddmkm+0xbd6d2
fffff880`0b9f2088  fffff880`0fd3d0bc dxgmms1!VidSchDdiNotifyInterruptWorker+0x134
fffff880`0b9f21c8  fffff880`0f10a739 nvlddmkm+0xbd739
fffff880`0b9f21f0  fffff880`0f10a6d2 nvlddmkm+0xbd6d2
fffff880`0b9f2258  fffff880`0f10a64c nvlddmkm+0xbd64c
fffff880`0b9f2260  fffff880`0f10a6d2 nvlddmkm+0xbd6d2
fffff880`0b9f2288  fffff880`0f15126f nvlddmkm+0x10426f
fffff880`0b9f22b0  fffff880`0f15100a nvlddmkm+0x10400a
fffff880`0b9f2308  fffff880`0f10a4f1 nvlddmkm+0xbd4f1
fffff880`0b9f2328  fffff880`0f2b6167 nvlddmkm+0x269167
fffff880`0b9f2330  fffff880`0f10a497 nvlddmkm+0xbd497
fffff880`0b9f2388  fffff880`0f247c1f nvlddmkm+0x1fac1f
fffff880`0b9f2398  fffff880`0f10a739 nvlddmkm+0xbd739
fffff880`0b9f2408  fffff880`0f247c1f nvlddmkm+0x1fac1f
fffff880`0b9f24f0  fffff880`00df3260Unable to load image \SystemRoot\system32\DRIVERS\asahci64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for asahci64.sys
*** ERROR: Module load completed but symbols could not be loaded for asahci64.sys
 asahci64+0x4260
quit:


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Microsoft (R) Windows Debugger Version 6.11.0001.402 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\dude3991\Windows7_Vista_jcgriff2\111012-35568-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: c:\symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`0360c000 PsLoadedModuleList = 0xfffff800`03850670
Debug session time: Sat Nov 10 14:02:43.678 2012 (GMT-7)
System Uptime: 3 days 1:52:57.600
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
...................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff808038baa38, c, 0, fffff800036a9ae9}

Probably caused by : ntkrnlmp.exe ( nt!KiIpiSendRequest+1d9 )

Followup: MachineOwner
---------

2: kd> kd: Reading initial command '!niemiro.rawstack; !niemiro.rawstack -dc; !niemiro.auto_errrec; q'
dps fffff88003316000 fffff88003316ff8
fffff880`03316278  fffff880`0f1e7e6cUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xf5e6c
fffff880`033162a0  fffff880`0f1e7b73 nvlddmkm+0xf5b73
quit:

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Need some help with a couple of BSODs I got

dude3991

New member

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writhziden

Administrator, .NET/UWP Developer