[SOLVED] Need help with failed update (KB4512506 - 2019-08 Security Rollup) for Win7

[FrankH]

I am getting error 8073712 when installing the KB4512506 update on a Win7 Pro SP1 system. I gather this is some kind of corruption related to the Windows Update system.
I have tried:
- multiple times - all failed
- run Update troubleshooter - says it corrected some issues but next attempt to apply update still failed
- run sfc /scannow - reports no issues
- download and run SURT64 - reports several issues and corrupted files but indicates they have been corrected - next install attempt fails
- tried SURT64 again - reports files that were previously fixed are corrupt and fixes again

Repeating the last step above results in the same ongoing error. It seems that there is something messed up with the
"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7601.17514.mum" file.

SFCFIX results:

%<-------------------------------------------------
SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-23 16:56:22.529
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2019-08-23 17:00:00.462
----------------------EOF-----------------------

%<-------------------------------------------------

I've also attached the CheckSUR.log file.

Thank-you

 

[Sysnative Windows Update]

Hello and welcome!

Please attempt the update again and attach CBS.log after it fails.

 

[FrankH]

Thank-you for responding!

Attempt to update has failed again. Same symptoms ( eg reaches 11% ) and error 80073712 as before.
CBS.log is attached ( zipped ). Interesting that it got much much bigger than it was after previous attempts.

Thanks
Frank

 

[Sysnative Windows Update]

Hi, Frank!

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

 

[FrankH]

Done.
CBS and logfile zipped together and uploaded to dropbox:

Procmon log and cbs zip file

Thanks
Frank

 

[Sysnative Windows Update]

Thanks. Please do the following now:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[FrankH]

Done. Log attached.
Thanks
Frank

 

[Sysnative Windows Update]

Thank you. Please apply the same procedure, but use the following fixlist.

 

[FrankH]

Done. Log Attached.
Thanks
Frank

 

[Sysnative Windows Update]

Thank you. Please run System Update Readiness Tool again and attach CheckSUR.log when it has completed.

 

[FrankH]

Log attached.
Thanks
Frank

 

[Sysnative Windows Update]

Thanks. Please retry updates and attach CBS.log if it fails.

 

[FrankH]

Failed with same symptoms and error. Zipped log attached

 

[Sysnative Windows Update]

Please repeat the ProcMon steps.

 

[FrankH]

Done.
Procmon and CBS logs2.zip

Thanks
Frank

 

[Sysnative Windows Update]

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[FrankH]

Log attached.

 

[Sysnative Windows Update]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

 

[FrankH]

Done. Contents below.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-27 15:58:16.126
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Frank\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.17633_none_e74ae5c5b9ff342a\xmllite.dll
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Winsxs\Manifests

Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.24498_none_e7985a70d3494fbb.

Successfully copied file C:\Users\Frank\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.24498_none_e7985a70d3494fbb\xmllite.dll to C:\Windows\WinSxS\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.24498_none_e7985a70d3494fbb\xmllite.dll.
The file \\?\C:\Windows\WinSxS\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.17633_none_e74ae5c5b9ff342a\xmllite.dll is in use and must be replaced over a reboot.
Successfully copied file C:\Users\Frank\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.17633_none_e74ae5c5b9ff342a.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.17633_none_e74ae5c5b9ff342a.manifest.
Successfully copied file C:\Users\Frank\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.24498_none_e7985a70d3494fbb.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.24498_none_e7985a70d3494fbb.manifest.

Successfully pended file for replace over reboot: \\?\C:\Windows\WinSxS\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.17633_none_e74ae5c5b9ff342a\xmllite.dll

Successfully restored ownership for C:\Windows\WinSxS
Successfully restored permissions on C:\Windows\WinSxS
Successfully restored ownership for C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSur\Winsxs\Manifests
PowerCopy:: directive completed successfully.




Reboot:: directive completed successfully.




PostRebootCorruptionDetection::
No hash verification failures detected.
PostRebootCorruptionDetection:: directive completed successfully.




PostRebootRestorePermissions::
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.17633_none_e74ae5c5b9ff342a\xmllite.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7601.17633_none_e74ae5c5b9ff342a\xmllite.dll
PostRebootRestorePermissions:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 9 datablocks.
Finish time: 2019-08-27 16:02:09.067
----------------------EOF-----------------------

 

[Sysnative Windows Update]

Thank you. Please run System Update Readiness Tool again and attach CheckSUR.log when it has completed.