need advice on a high latency issue

cheonmu

New member
Joined
Jun 29, 2023
Posts
2
hello.

I'm using an Asus Zephyrus G15 laptop and have been suffering from high latency issues for a few months now.

While using the laptop, I get a high latency of 65500 (i8042prt.sys) every 5 seconds or so, and once it happens, it stays there until I reboot the laptop.

What drives me even more crazy is that it happens completely randomly.

Sometimes it doesn't happen after 12 hours of continuous use, but other times it happens 5 minutes after a reboot.

To resolve this issue, I have tried almost every solution on the internet and have downgraded from Windows 11 and am currently using Windows 10.

I saw a post that said the issue was related to the Bluetooth and wireless lan card, so I changed the lan card from MediaTek to Intel, but that didn't work.

Can someone please advise me what could be causing this issue?

Here is a link to my Google Drive with my trace file zipped.

trace.7z

Thanks.
 

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