Siem
New member
Hello everyone
I recently bought (2 months ago now, max) the MSI GE62 2QE Apache, for my study and private use,
I've had nothing but trouble since I bought this thing, and I finally know why.. Now I just need to know how to fix this.
I've done test with LatencyMON and discovered that my laptop is having latency issues.
Caused by the NDIS.sys (network driver problem).
I have the Intel dualband AC-3160 wireless adapter, when this is disabled the problems no longe occur, I have no audio stuttering and no problem whatsoever with lag-spikes.
Now here's the catch:
At my study we are forced to use Wi-Fi, at home I use Wi-Fi, so it is a must for my study that I'm able to use this laptop without problems.
I have a few screenshots of latencymon regarding the issue:
*Not putting them in the thread due to high resolution images*
http://i.imgur.com/WxUA9bb.png
And : http://i.imgur.com/aAlvAim.png
Also, here is the "Stats"
I've tried everything from old drivers, to new drivers, to recommended drivers and everything in between, it's really driving me insane!
My temporarily solution? : A wi-fi adapter.
But i cannot keep using this due to needing high internet speeds that I should be able to achieve with my Intel AC-3160.
I'm extremely sad and feel pathetic as IT specialist who cannot solve his own problems,
Any help would be very appreciated.
I recently bought (2 months ago now, max) the MSI GE62 2QE Apache, for my study and private use,
I've had nothing but trouble since I bought this thing, and I finally know why.. Now I just need to know how to fix this.
I've done test with LatencyMON and discovered that my laptop is having latency issues.
Caused by the NDIS.sys (network driver problem).
I have the Intel dualband AC-3160 wireless adapter, when this is disabled the problems no longe occur, I have no audio stuttering and no problem whatsoever with lag-spikes.
Now here's the catch:
At my study we are forced to use Wi-Fi, at home I use Wi-Fi, so it is a must for my study that I'm able to use this laptop without problems.
I have a few screenshots of latencymon regarding the issue:
*Not putting them in the thread due to high resolution images*
http://i.imgur.com/WxUA9bb.png
And : http://i.imgur.com/aAlvAim.png
Also, here is the "Stats"
Code:
_________________________________________________________________________________________________________CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:08:39 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: SIEM3193
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: GE62 2QE, Micro-Star International Co., Ltd., MS-16J1
CPU: GenuineIntel Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
Logical processors: 8
Processor groups: 1
RAM: 8113 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2594 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 20612,993485
Average measured interrupt to process latency (µs): 11,719969
Highest measured interrupt to DPC latency (µs): 12945,245712
Average measured interrupt to DPC latency (µs): 5,115996
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 148,297995
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total ISR routine time (%): 0,026756
Driver with highest ISR total time: i8042prt.sys - i8042 Port Driver, Microsoft Corporation
Total time spent in ISRs (%) 0,057454
ISR count (execution time <250 µs): 156451
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 31274,968774
Driver with highest DPC routine execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
Highest reported total DPC routine time (%): 0,298695
Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in DPCs (%) 0,987876
DPC count (execution time <250 µs): 3703775
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 15513
DPC count (execution time 1000-1999 µs): 1176
DPC count (execution time 2000-3999 µs): 748
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: chrome.exe
Total number of hard pagefaults 1544
Hard pagefault count of hardest hit process: 848
Highest hard pagefault resolution time (µs): 181379,287587
Total time spent in hard pagefaults (%): 0,031037
Number of processes hit: 20
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 44,915214
CPU 0 ISR highest execution time (µs): 148,297995
CPU 0 ISR total execution time (s): 0,730093
CPU 0 ISR count: 76642
CPU 0 DPC highest execution time (µs): 9123,759445
CPU 0 DPC total execution time (s): 19,157853
CPU 0 DPC count: 2734131
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 20,626084
CPU 1 ISR highest execution time (µs): 115,680031
CPU 1 ISR total execution time (s): 1,332078
CPU 1 ISR count: 58995
CPU 1 DPC highest execution time (µs): 20648,169622
CPU 1 DPC total execution time (s): 10,777847
CPU 1 DPC count: 218747
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 11,138145
CPU 2 ISR highest execution time (µs): 98,324210
CPU 2 ISR total execution time (s): 0,276414
CPU 2 ISR count: 17910
CPU 2 DPC highest execution time (µs): 17505,742097
CPU 2 DPC total execution time (s): 3,705106
CPU 2 DPC count: 174302
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 8,783970
CPU 3 ISR highest execution time (µs): 83,603701
CPU 3 ISR total execution time (s): 0,044677
CPU 3 ISR count: 2733
CPU 3 DPC highest execution time (µs): 31274,968774
CPU 3 DPC total execution time (s): 1,689640
CPU 3 DPC count: 84359
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 8,012746
CPU 4 ISR highest execution time (µs): 33,547803
CPU 4 ISR total execution time (s): 0,002457
CPU 4 ISR count: 171
CPU 4 DPC highest execution time (µs): 8549,931766
CPU 4 DPC total execution time (s): 1,137585
CPU 4 DPC count: 150372
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 7,465174
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 1154,930609
CPU 5 DPC total execution time (s): 0,910255
CPU 5 DPC count: 59877
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 10,424547
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 1200,398998
CPU 6 DPC total execution time (s): 1,972197
CPU 6 DPC count: 244226
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 8,161484
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 1889,551658
CPU 7 DPC total execution time (s): 1,669826
CPU 7 DPC count: 55748
_________________________________________________________________________________________________________I've tried everything from old drivers, to new drivers, to recommended drivers and everything in between, it's really driving me insane!
My temporarily solution? : A wi-fi adapter.
But i cannot keep using this due to needing high internet speeds that I should be able to achieve with my Intel AC-3160.
I'm extremely sad and feel pathetic as IT specialist who cannot solve his own problems,
Any help would be very appreciated.
