My win8.1 apps have some problems ,waitting for someone professionnal to help

Arlen · Mar 14, 2014

I have read many tips about how to solve this problem ,however ,it exists still and I almost got a headache .
When I open some metro apps , it can work for a second ,and then it will back to left slide bar and and and it rejected to work .What confused me is that some other apps and the app store work normally.
I had followed the thread "GUIDE: CNBJ2530.DPB and prncacla.inf Corruptions - Windows 8/8.1",but it still doesnot work .
The following is the result by the tools aforementionged :
SFCFix version 2.1.4.0 by niemiro.
Start time: 2014-03-15 00:53:32.058
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.1.4.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-03-15 00:54:30.038
----------------------EOF-----------------------

TomasD · Mar 15, 2014

Dear,

We would need some Event Logs to better understand the problem. Please perform the following steps:

Open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu.

Type the following commands:

Code:

WEVTUTIL EPL System %USERPROFILE%\Desktop\System.evtx
WEVTUTIL EPL Application %USERPROFILE%\Desktop\Application.evtx
WEVTUTIL EPL Microsoft-Windows-TWinUI/Operational %USERPROFILE%\Desktop\TWinUI.evtx

Compress all the exported Event Log files (.evtx) from your desktop to a single archive and attach it here.

Thank you.

Arlen · Mar 16, 2014

I`m so sorry for making you waiting a so long time for my reply , I had followed your instructions，and the results uploaded here ! Hope this will help you to solve my problem !
Thanks a lot !

TomasD · Mar 16, 2014

Thanks. Few more questions:

What are the apps that have this issue?
Is this always happening with the same apps, or any of your apps can have this problem?
Do you have some screenshots or Youtube video how exactly the issue looks?

Arlen · Mar 16, 2014

To be honest ，I`m a Chinese ,so many apps in my computer are designed by Chinese .But I don`t think it is the key point because English-designed software such as Skype not work as well . Because Chinese government block the Youtube.com , I have to upload the screen record on some Chinese website below!
Thanks a lot for your kindness!
lThe problem I met when I use my win 8.1 OS .??????????????????

Arlen · Mar 16, 2014

But as you can see ,some softwares work normally

Arlen · Mar 19, 2014

Can you solve my problems ? I really need your help , I don`t want to change my OP for this reason !

TomasD · Mar 19, 2014

Hi Arlen,

sorry for delay getting back to you - I'm having a busy week.

The reason these applications are closing in few seconds is because they are crashing:

Code:

Faulting application name: wwahost.exe, version: 6.3.9600.16431, time stamp: 0x525e5d9d
Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c35a76
Exception code: 0x060c201e
Fault offset: 0x000ae794
Faulting process id: 0x1544
Faulting application start time: 0x01cf40e34f48f680
Faulting application path: C:\Windows\syswow64\wwahost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 92deb52f-acd6-11e3-826b-5404a6e444e0
Faulting package full name: Microsoft.SkypeApp_2.6.0.1000_x86__kzf8qxf38zg5c
Faulting package-relative application ID: App

Code:

Faulting application name: YouKuHd.exe, version: 1.0.0.0, time stamp: 0x52c64f7e
Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c35a76
Exception code: 0x060c201e
Fault offset: 0x000ae794
Faulting process id: 0x8a8
Faulting application start time: 0x01cf3ff65a2886a4
Faulting application path: C:\Program Files\WindowsApps\2409youku.34494C66F8B7_2.0.0.1_x86__emb861dyavrd6\YouKuHd.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a799c0bb-abe9-11e3-8269-5404a6e444e0
Faulting package full name: 2409youku.34494C66F8B7_2.0.0.1_x86__emb861dyavrd6
Faulting package-relative application ID: App

Code:

Faulting application name: iYinyuetai.exe, version: 1.1.0.0, time stamp: 0x52c3f92f
Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c35a76
Exception code: 0x060c201e
Fault offset: 0x000ae794
Faulting process id: 0xb5c
Faulting application start time: 0x01cf3fe9264d8319
Faulting application path: C:\Program Files\WindowsApps\12947KennyTian.i_1.1.1.0_neutral__jd89skr139fx6\iYinyuetai.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 66e78345-abdc-11e3-8267-5404a6e444e0
Faulting package full name: 12947KennyTian.i_1.1.1.0_neutral__jd89skr139fx6
Faulting package-relative application ID: App

All these crashes happens in the same module - ntdll.dll - and are caused by the same unhandled exception - 0x060c201e. This exception might be caused if WindowsApps folder is moved to a different location. You could please do the following to confirm (or rule out) that?

Press WIN+R

Type the following and press ENTER:

Code:

DIR /A:HD "C:\Program Files" > %USERPROFILE%\Desktop\WindowsAppsFoler.txt

Attach WindowsAppsFoler.txt from your desktop here.

In addition, as with all cases similar to this one, please download and run Microsoft Apps Troubleshooter, to see if it is able to resolve any problems you might have.

Arlen · Mar 19, 2014

Thanks a lot ,waiting for your reply !

TomasD · Mar 20, 2014

WindowsApps folder seems to be OK.

What about Microsoft Apps Troubleshooter? Have you run it? If so, what were the results?

Arlen · Mar 21, 2014

It suggests that "Display adapter may be outdated"

But I had replace my Graphics driver with the newest one in the ASUS official website , it still not work !
Waiting for your kind help !

TomasD · Mar 21, 2014

Was there more information provided about "missing and corrupt" issues the tool detected?

In addition, we would need a Process Monitor trace to better understand what exactly is happening on the system when the issue occurs. Please perform the following steps:

Download Process Monitor tool.
Extract the downloaded archive to C:\ProcMon directory.
Start Process Monitor. It will begin capturing the data.
While Process Monitor is still running, try launching Skype app and wait until it closes.
Return to Process Monitor window and stop the capturing, either by pressing CTRL+E or clicking the magnifying glass icon in the toolbar.
Click CTRL+S or select File -> Save... from the menu.
Select All events under Events to save section.
Select Native Process Monitor Format (PML) under Format section.
Confirm the path the log will be saved and click OK.
Compress the PML file.
Upload the compressed file to a file sharing service (e.g. OneDrive or DropBox).
Share the download link here.

Thank you.

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My win8.1 apps have some problems ,waitting for someone professionnal to help

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