Dear All,
The symptom is as the title says:
My Windows Vista 32bit laptop never finished checking for updates with close to 100% core utilization and no disk or network activity. I left it for DAYS NOT HOURS!
The laptop is otherwise running fine except IE9 which couldn't display ANY page - solved with an IE settings reset.
(Probably was caused by McAfee's bundled security solution which was uninstalled just in case.)
Symptom History:
Because of heavy infestation and various corruptions I performed recently a factory restore to this Toshiba laptop and got it back to the state it was shipped: Vista 32bit with SP1 and latest update installed at 2009/06/16.
Started Automatic Updates which were functioning normaly installing more than 100 updates - until SP2 was installed. After that I got the symptom.
Re-imaged again, this time I installed SP2 and IE9 first: No results.
Than I manually updated the WU Agent to the latest version: v7.6.7600.256: No results.
I ran MS's SURtool: No results.
I did SFC /ScanNow: No results (It reported that some corruptions were fixed but not all.
<rant>It seems MS makes tools that always fixes problems except those that really make a difference</rant>).
I ran SFCFix tool which reported no errors (log file bellow):
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-23 12:03:19.108
Microsoft Windows Vista Service Pack 2 - x86
Not using a script file.
AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-10-23 12:04:07.594
----------------------EOF-----------------------
WindowsUpdate.log:
2016-10-23 12:51:23:488 1204 9b0 AU Triggering AU detection through DetectNow API
2016-10-23 12:51:23:488 1204 9b0 AU Triggering Online detection (interactive)
2016-10-23 12:51:23:488 1204 dac AU #############
2016-10-23 12:51:23:488 1204 dac AU ## START ## AU: Search for updates
2016-10-23 12:51:23:488 1204 dac AU #########
2016-10-23 12:51:23:488 1204 dac AU <<## SUBMITTED ## AU: Search for updates [CallId = {2FFBC2CE-DBDE-42FE-A568-F5B98D66EA24}]
2016-10-23 12:51:23:488 1204 9a8 Agent *************
2016-10-23 12:51:23:488 1204 9a8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2016-10-23 12:51:23:488 1204 9a8 Agent *********
2016-10-23 12:51:23:488 1204 9a8 Agent * Online = Yes; Ignore download priority = No
2016-10-23 12:51:23:488 1204 9a8 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2016-10-23 12:51:23:488 1204 9a8 Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2016-10-23 12:51:23:488 1204 9a8 Agent * Search Scope = {Machine}
2016-10-23 12:51:23:488 1204 9a8 Setup Checking for agent SelfUpdate
2016-10-23 12:51:23:488 1204 9a8 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2016-10-23 12:51:23:503 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:51:23:519 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:26:421 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:51:26:421 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:26:436 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2016-10-23 12:51:26:436 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:29:728 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2016-10-23 12:51:29:728 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:29:743 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2016-10-23 12:51:29:743 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:32:208 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2016-10-23 12:51:32:208 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:32:224 1204 9a8 Setup Determining whether a new setup handler needs to be downloaded
2016-10-23 12:51:32:224 1204 9a8 Setup SelfUpdate handler is not found. It will be downloaded
2016-10-23 12:51:32:224 1204 9a8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2016-10-23 12:51:32:302 1204 9a8 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2016-10-23 12:51:32:302 1204 9a8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2016-10-23 12:51:32:317 1204 9a8 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2016-10-23 12:51:32:317 1204 9a8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2016-10-23 12:51:32:349 1204 9a8 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2016-10-23 12:51:32:349 1204 9a8 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2016-10-23 12:51:52:332 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:51:52:332 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:52:379 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:51:52:395 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:52:395 1204 9a8 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2016-10-23 12:51:52:395 1204 9a8 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2016-10-23 12:51:53:190 1204 9a8 Agent WARNING: Failed to evaluate Installed rule, updateId = {07AEE973-703C-4F27-83F1-3E764D9ED2C7}.202, hr = 80041010
2016-10-23 12:52:14:313 1204 9a8 Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
2016-10-23 12:52:15:077 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:52:15:077 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:52:15:124 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:52:15:139 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:52:15:139 1204 9a8 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2016-10-23 12:52:15:139 1204 9a8 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
The two entries that caught my attention are:
2016-10-23 12:51:53:190 1204 9a8 Agent WARNING: Failed to evaluate Installed rule, updateId = {07AEE973-703C-4F27-83F1-3E764D9ED2C7}.202, hr = 80041010
2016-10-23 12:52:14:313 1204 9a8 Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
...but MS's solution is to run SFC/ScanNow which I already did.
I want to avoid just installing the latest win32k.sys update, as I am not sure if this will postpone the problem instead of solving it.
Is the SFC problem the ROOT cause and if yes how can it be fixed?
If it is not, what is?
Thanks in advance,
---
XC
The symptom is as the title says:
My Windows Vista 32bit laptop never finished checking for updates with close to 100% core utilization and no disk or network activity. I left it for DAYS NOT HOURS!
The laptop is otherwise running fine except IE9 which couldn't display ANY page - solved with an IE settings reset.
(Probably was caused by McAfee's bundled security solution which was uninstalled just in case.)
Symptom History:
Because of heavy infestation and various corruptions I performed recently a factory restore to this Toshiba laptop and got it back to the state it was shipped: Vista 32bit with SP1 and latest update installed at 2009/06/16.
Started Automatic Updates which were functioning normaly installing more than 100 updates - until SP2 was installed. After that I got the symptom.
Re-imaged again, this time I installed SP2 and IE9 first: No results.
Than I manually updated the WU Agent to the latest version: v7.6.7600.256: No results.
I ran MS's SURtool: No results.
I did SFC /ScanNow: No results (It reported that some corruptions were fixed but not all.
<rant>It seems MS makes tools that always fixes problems except those that really make a difference</rant>).
I ran SFCFix tool which reported no errors (log file bellow):
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-23 12:03:19.108
Microsoft Windows Vista Service Pack 2 - x86
Not using a script file.
AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-10-23 12:04:07.594
----------------------EOF-----------------------
WindowsUpdate.log:
2016-10-23 12:51:23:488 1204 9b0 AU Triggering AU detection through DetectNow API
2016-10-23 12:51:23:488 1204 9b0 AU Triggering Online detection (interactive)
2016-10-23 12:51:23:488 1204 dac AU #############
2016-10-23 12:51:23:488 1204 dac AU ## START ## AU: Search for updates
2016-10-23 12:51:23:488 1204 dac AU #########
2016-10-23 12:51:23:488 1204 dac AU <<## SUBMITTED ## AU: Search for updates [CallId = {2FFBC2CE-DBDE-42FE-A568-F5B98D66EA24}]
2016-10-23 12:51:23:488 1204 9a8 Agent *************
2016-10-23 12:51:23:488 1204 9a8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2016-10-23 12:51:23:488 1204 9a8 Agent *********
2016-10-23 12:51:23:488 1204 9a8 Agent * Online = Yes; Ignore download priority = No
2016-10-23 12:51:23:488 1204 9a8 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2016-10-23 12:51:23:488 1204 9a8 Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2016-10-23 12:51:23:488 1204 9a8 Agent * Search Scope = {Machine}
2016-10-23 12:51:23:488 1204 9a8 Setup Checking for agent SelfUpdate
2016-10-23 12:51:23:488 1204 9a8 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2016-10-23 12:51:23:503 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:51:23:519 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:26:421 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:51:26:421 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:26:436 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2016-10-23 12:51:26:436 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:29:728 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2016-10-23 12:51:29:728 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:29:743 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2016-10-23 12:51:29:743 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:32:208 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2016-10-23 12:51:32:208 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:32:224 1204 9a8 Setup Determining whether a new setup handler needs to be downloaded
2016-10-23 12:51:32:224 1204 9a8 Setup SelfUpdate handler is not found. It will be downloaded
2016-10-23 12:51:32:224 1204 9a8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2016-10-23 12:51:32:302 1204 9a8 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2016-10-23 12:51:32:302 1204 9a8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2016-10-23 12:51:32:317 1204 9a8 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2016-10-23 12:51:32:317 1204 9a8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2016-10-23 12:51:32:349 1204 9a8 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2016-10-23 12:51:32:349 1204 9a8 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2016-10-23 12:51:52:332 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:51:52:332 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:52:379 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:51:52:395 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:51:52:395 1204 9a8 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2016-10-23 12:51:52:395 1204 9a8 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2016-10-23 12:51:53:190 1204 9a8 Agent WARNING: Failed to evaluate Installed rule, updateId = {07AEE973-703C-4F27-83F1-3E764D9ED2C7}.202, hr = 80041010
2016-10-23 12:52:14:313 1204 9a8 Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
2016-10-23 12:52:15:077 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:52:15:077 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:52:15:124 1204 9a8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-10-23 12:52:15:139 1204 9a8 Misc Microsoft signed: Yes
2016-10-23 12:52:15:139 1204 9a8 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2016-10-23 12:52:15:139 1204 9a8 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
The two entries that caught my attention are:
2016-10-23 12:51:53:190 1204 9a8 Agent WARNING: Failed to evaluate Installed rule, updateId = {07AEE973-703C-4F27-83F1-3E764D9ED2C7}.202, hr = 80041010
2016-10-23 12:52:14:313 1204 9a8 Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
...but MS's solution is to run SFC/ScanNow which I already did.
I want to avoid just installing the latest win32k.sys update, as I am not sure if this will postpone the problem instead of solving it.
Is the SFC problem the ROOT cause and if yes how can it be fixed?
If it is not, what is?
Thanks in advance,
---
XC