My laptop has been crashing at least 1x a day for the past week
- Thread starter BSODIHate
- Start date
- May 7, 2013
- 10,400
Is the F: volume the same one as where the page file is stored? Could you please open a command prompt window and then enter the following command:
Please post the output in your next post.
Rich (BB code):
reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControlPlease post the output in your next post.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl
AutoReboot REG_DWORD 0x1
CrashDumpEnabled REG_DWORD 0x1
DumpFile REG_EXPAND_SZ F:\MemoryDump.dmp
DumpLogLevel REG_DWORD 0x0
EnableLogFile REG_DWORD 0x1
LogEvent REG_DWORD 0x1
MinidumpDir REG_EXPAND_SZ %SystemRoot%\Minidump
MinidumpsCount REG_DWORD 0x5
Overwrite REG_DWORD 0x1
DumpFilters REG_MULTI_SZ dumpfve.sys
AlwaysKeepMemoryDump REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\FullLiveKernelReports
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\StorageTelemetry
- May 7, 2013
- 10,400
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
The script will restore the dump file settings back to their defaults. Once the system crashes again, then please follow the posting instructions.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
The script will restore the dump file settings back to their defaults. Once the system crashes again, then please follow the posting instructions.
- May 7, 2013
- 10,400
Could you please run this command one more time to verify that the settings have been set correctly:
Please post the output in your next post.
Rich (BB code):
reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControlPlease post the output in your next post.
reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl
AutoReboot REG_DWORD 0x1
CrashDumpEnabled REG_DWORD 0x7
DumpFile REG_EXPAND_SZ %systemroot%\MEMORY.DMP
DumpLogLevel REG_DWORD 0x0
EnableLogFile REG_DWORD 0x1
LogEvent REG_DWORD 0x1
MinidumpDir REG_EXPAND_SZ %SystemRoot%\Minidump
MinidumpsCount REG_DWORD 0x5
Overwrite REG_DWORD 0x1
DumpFilters REG_MULTI_SZ dumpfve.sys
AlwaysKeepMemoryDump REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\FullLiveKernelReports
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\StorageTelemetry
- May 7, 2013
- 10,400
Thanks, seems to be okay to me; once the system has crashed again, then please follow the posting instructions and upload the .zip file which will be produced.
- A brief description of your problem (but you can also include the steps you tried) Laptop randomly crashes at least 1x a day followed by immediate reboot
- System Manufacturer? Lenovo
- Laptop or Desktop? Laptop
- Exact model number (if laptop, check label on bottom) VivoBook_ASUSLaptop X513UA_M513UA
- OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10 Pro
- x86 (32bit) or x64 (64bit)? x64
- (Only for Vista, Windows 7) Service pack?
- What was original installed OS on system? Came without one
- Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
- Age of system? (hardware) around 5 months old
- Age of OS installation? around 5 months old
- Have you re-installed the OS? no
- CPU: AMD Ryzen 7 5700U with Radeon Graphics, 1801 Mhz, 8 Core(s), 16 Logical Processor(s)
- RAM (brand, EXACT model, what slots are you using?) 2 x 8 GB DDR4 3200 Mhz, DeviceLocator Manufacturer
DIMM 0 Samsung
DIMM 0 Hynix - Video Card: AMD Radeon TM Graphics
- MotherBoard - (if NOT a laptop) this is a laptop
- Power Supply - brand & wattage (if laptop, skip this one) this is a laptop
- Is driver verifier enabled or disabled? enabled
- What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Kaspersky Total Security 2022
- Are you using proxy, vpn, ipfilters or similar software? ProtonVPN
- Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) currently no, otherwise there's Macrium Reflect on my laptop
- Are you currently under/overclocking? Are there overclocking software installed on your system? neither nor
Speccy snapshot: http://speccy.piriform.com/results/UKMr4LZ1fBP68bnEc55qhQa
- May 7, 2013
- 10,400
Unfortunately, there were no dump files saved and I couldn't see any evidence of BSOD crashes from your event logs either. However, I would remove Kaspersky using official removal tool and Proton VPN since both usually cause problems like system instability. Additionally, there seems to be a number of hardware warnings regarding a Bluetooth device as well?
I have had Kaspersky TS for a long time on multiple devices and there haven't been any issues on any other devices. The same goes for ProtonVPN. Idk about the hardware warnings
- May 7, 2013
- 10,400
Do you have any USB Bluetooth devices currently connected? Unfortunately, I'm limited to what advice I can give because this doesn't appear to be a BSOD related issue.
Well I have a Bluetooth Headset and 2 USB hubs connected to my laptop
- May 7, 2013
- 10,400
I would suggest that you disconnect the headset for now and see if the system is more stable. There is any Bluetooth related devices connected to the USB hubs? I assume the two hubs don't have any Bluetooth capabilities?
Correct those hubs are USB only
- May 7, 2013
- 10,400
Okay, in that case, disconnect the headset and see what happens.
I tried that and the issue persists
- May 7, 2013
- 10,400
I would recommend that you disconnect everything connected to the laptop and then perform a clean boot using these instructions.
Does it tell you anything now?
According to Eventviewer, these have to do with today's crash.
Edit: I have included the Warnings prior, too. Please see the event log file attached below.
ProblemsCrashingToday.evtx
Attachments
Last edited:
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