P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 3, 2019 #121 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:3139398 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:3139398 Let me know if it says it was successful or if there are any errors.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 3, 2019 #122 It said that the update was not installed on this computer.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 3, 2019 #123 FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB3139398 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB3139398 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 3, 2019 #124 SearchReg.txt attached. Attachments SearchReg.txt 9.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 3, 2019 #125 Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Attachments fixlist.txt 5.7 KB · Views: 1
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 3, 2019 #126 Fixlog.txt attached. Attachments Fixlog.txt 12.4 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 3, 2019 #127 And the last KB to remove, hopefully. Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4487078 Let me know if it says it was successful or if there are any errors.
And the last KB to remove, hopefully. Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4487078 Let me know if it says it was successful or if there are any errors.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 4, 2019 #128 It said that the update was not installed on this computer.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 4, 2019 #129 FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4487078 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4487078 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 4, 2019 #130 SearchReg.txt attached. Attachments SearchReg.txt 255 bytes · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 4, 2019 #131 Try to install KB3110329 only and report the result.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 4, 2019 #132 The update failed in the same manner.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 4, 2019 #133 Step 1: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply. Step 2: Run sfc /scannow again and attach the zipped cbs.log to your next reply.
Step 1: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply. Step 2: Run sfc /scannow again and attach the zipped cbs.log to your next reply.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 5, 2019 #134 CheckSUR.log attached, CBS folder: CBS.zip (25.99MB) - SendSpace.com Attachments CheckSUR.log 395 bytes · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 5, 2019 #135 Install Update with DISM Download the update MSU here: https://download.microsoft.com/down...B64-F3B36DF32BA1/Windows6.1-KB3156019-x64.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand Windows6.1-KB3156019-x64.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\Windows6.1-KB3156019-x64.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
Install Update with DISM Download the update MSU here: https://download.microsoft.com/down...B64-F3B36DF32BA1/Windows6.1-KB3156019-x64.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand Windows6.1-KB3156019-x64.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\Windows6.1-KB3156019-x64.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 5, 2019 #136 It looks like the update installed successfully.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 5, 2019 #137 Try to install just KB3110329 again and report the result.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 5, 2019 #138 The update still failed in the same manner.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 5, 2019 #139 Run sfc /scannow again and attach the zipped cbs.log to your next reply.
C csg Well-known member Joined Feb 7, 2019 Posts 94 Apr 5, 2019 #140 CBS folder: CBS.zip (25.29MB) - SendSpace.com