Multiple Windows 8.1 issues

chriso

New member
Joined
May 31, 2016
Posts
3
Hi there, I came across this forum while trying to solve some issues I'm having on my desktop...
As of last weekend, my windows seems to be pretty corrupted, these are some of the main issues:


  • Can't uninstall/ repair any programs -> Endless green bar scrolling with no results
  • Windows Update doesn't work at all, not even for 1 single file size 98kb -> Endless green bar scrolling saying "Preparing to Install" (on my laptop the same file installs swiftly)
  • Windows Restore not working -> Endless green bar scrolling, or boxes showing restore options greyed out and "Searching..." showing endlessly
  • Windows not restarting properly (hangs on orange screen with swirling dots)
  • Can't boot into safe mode except once only using a long winded route, where I managed to do a system restore to 11th May but didn't solve any issues
  • Programs like Excel, Photoshop no longer working, can't uninstall, repair, or update (see above), not even after system restore
  • Can't even update the above programs manually by downloading updates

I've run Malwarebytes Antimalware, which found and removed a few files - none seemed like important windows files
Ran Spybot, Windows Malicious Software Removal, and AdwCleaner - only the latter found and fixed a few issues
Ran Avira many times - found a few files, now in quarantine
All of above programs are up to date. The only problem with them is they sometimes say "To complete the process, you need to restart" and restart doesn't work, I have to manually force shutdown!

Finally coming across this site, I ran SFC / Scannow which found corrupt files that can't be fixed...
So I ran SFCfix.exe and it finds 1 file which is corrupt, saying it repaired it (Log file attached)
The only problem being that it finds/ repairs the same file if I repeat the process (3 times now)!

Now I'm out of ideas! Help!
 

Attachments

This is the SFCfix log:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-31 17:14:10.902
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.








AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415.








SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-05-31 17:28:22.698
----------------------EOF-----------------------
 
Hi and welcome to Sysnative. Your issues appear to be more than windows update issues. Before we look into Windows Update issues I suggest you open up an inquiry in our Security forum. Information on what to post is here. Allow them to do a through check on your machine for malware remnants, etc. Then if you still have Windows Update/Servicing issues come back to this thread and we'll take a look.

Thanks.
 

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