[SOLVED] Multiple updates failing. Error code: 80073712

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sirtalomose

Contributor
Joined
Aug 25, 2015
Posts
12
I'm receiving this error when trying to update the following: KB2823180, KB2919469, KB29526664, KB3006137, KB3021917, KB3068708, KB3075851.

There are a few other updates I'm having problems with, but I wanted to tackle one thing at a time. Just in case they're related in some way, I'll describe them. KB2871997, KB3031432, KB3033929, and KB3045999 come back with a successful update, but are always in my list of updates to install. They don't appear in my list of installed updates either. IE 11 keeps resulting in error 9C59.

SFCFix didn't detect any issues.

I've uploaded my CBS folder to OneDrive. It includes SURT logs.
https://onedrive.live.com/redir?resid=DDD8FA80E7756788!145&authkey=!ADxMsGJPW45XCPI&ithint=file,zip

I've also uploaded my COMPONENTS hive to OneDrive.
https://onedrive.live.com/redir?resid=DDD8FA80E7756788!146&authkey=!AMkBhLAx_2Za8dQ&ithint=file,zip
 
Hi sirtalomose :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
It seems like the results of the SFC scan aren't in the CBS.log. Can you do it again please? Make sure to upload the CBS.log as soon as the scan completes :)
 
There's something wrong with SFC. It looks like it cannot go throught a scan normally. Let's check with SURT if there's something underneath all that.

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System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Alright, follow the instructions below please.

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SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFixScript.txt and move the file to your Desktop;
    Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFixScript.txt
 
Sorry it took this long for me to reply. Here are the contents of the file.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-06 00:17:37.608
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Andrew\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-c..rformance-perftrack_31bf3856ad364e35_6.1.7600.16385_none_b7c8281d64919b46.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-eventcollector_31bf3856ad364e35_7.1.7601.16398_none_4a51b9601676598e.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18015_none_6cc07ac907871c11.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-advapi32.resources_31bf3856ad364e35_6.1.7600.16385_en-us_185fce5712288508.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.17514_none_cf8e57a399a81456.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-c..rformance-perftrack_31bf3856ad364e35_6.1.7600.16385_none_b7c8281d64919b46.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-eventcollector_31bf3856ad364e35_7.1.7601.16398_none_4a51b9601676598e.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18015_none_6cc07ac907871c11.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-advapi32.resources_31bf3856ad364e35_6.1.7600.16385_en-us_185fce5712288508.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.17514_none_cf8e57a399a81456.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-09-06 00:17:37.935
Script hash: jbH1osdFcPUflVt6nZ1yDDCDY+nxOl+/EedVdmBpM3E=
----------------------EOF-----------------------
 
Good, let's see what SURT reports now.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Alright, follow the instructions below please, I'll take a look at your COMPONENTS Hive manually.

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Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Sorry for the delay sirtalomose. I only need one more Registry key to finish your fix, but I don't have it so I asked my colleagues if someone does. On a side note, there's an issue with your COMPONENTS Hive, it's barely filled. A COMPONENTS Hive should have way more keys than that. You have probably less than 1/4, or 1/5 of these keys. This cannot be fixed sadly and would require a Repair Install to solve. Do you happen to have your Windows installation media?
 
I do, and was going to attempt this previously, but was given an error saying it was an older version than was installed. I'm guessing I need a Win 7 disc with Service Pack 1 rather than just Win 7.
 
Yes, you need a Windows 7 SP1 installation disc. Is your Windows version OEM (did it come preinstalled on your computer) or retail (did you buy and install it yourself)?
 
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