Multiple BSOD in one day

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frustrated

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Feb 1, 2016
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System BSOD on me 3 times today. I ran Syschk /scannow which found some issues some of which it fixed. One issue that it could not was regarding a themecpl file. Ran system readiness tool followed by Syschkfix. Syschkfix repaird the themecpl file apparently


OS - Windows 10, 8.1, 8, 7, Vista ? Windows 7
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 7 x64
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware)
· Age of OS installation - have you re-installed the OS? 5 years approximately

· CPU AMD x2 6000+
· Video Card Geforce 5200 GS
· MotherBoard - Asus M2n
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? Desktop
 

Attachments

From the stop codes and drivers indicated, I'd like to check the disk SMART stats.

JcJ91sx.png
GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

  • Download GSmartControl and save it on your Desktop;
  • Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
    info_failing.png
 
When I click on that link for GSmart Control I got a 404 error. Had to go to Sourceforge and downloaded it from Download GSmartControl from SourceForge.net. The only download there that I could see was an exe file. Downloaded it and extracted its contents to a folder. When I selected any of the tests I got the error attached. Even tried running the EXE as Administrator under Windows7 did not make any difference.
 

Attachments

  • Capture.JPG
    Capture.JPG
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Yes I had cleaned this computer just recently. I am running a test here to see if these BSOD are related to a particular piece of remote access / support software. Each time the computer has BSOD on me within June was when the software was installed and running in the background. I uninstalled the software after the last BSOD late last week. No BSOD since then but these types of problems are a pain to determine if they are actually fixed.
 
Do you recognize id_service.exe? I'm guessing the software was RemotePC or something else by iDrive?
 
Ya I have iDrive cloud Backup installed on this computer and the possible culprit was also from iDrive but was their RemotePC software for remote support. RemotePC was the one uninstalled. The iDrive cloud backup software is still installed.
 
axe0 said:
Please download MGADiag.exe from http://go.microsoft.com/fwlink/?LinkID=52012 and do the following
  • Open it, if you're prompted click Yes and click Continue,
  • Click Copy, you will get an error that you can ignore,
  • Paste in your reply and post it.
Click to expand...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->


Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-8QCG6-62KHG-978Y3
Windows Product Key Hash: icqobMi6BrlTdxhduwW5VuUvywM=
Windows Product ID: 00426-065-1098021-86966
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {88C0E928-12DA-4A8F-B9A6-92D10C84215A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.180422-1430
TTS Error:
Validation Diagnostic:
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{88C0E928-12DA-4A8F-B9A6-92D10C84215A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-978Y3</PKey><PID>00426-065-1098021-86966</PID><PIDType>5</PIDType><SID>S-1-5-21-1553407986-3419207283-2384355928</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0808 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080327000000.000000+000</Date></BIOS><HWID>CFFE3407018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>


Spsys.log Content: 0x80070002


Licensing Data-->
Software licensing service version: 6.1.7601.23403


Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-065-109802-00-1033-7601.0000-1392013
Installation ID: 006823160513518712267252378726146173140451387902995453
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 978Y3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/12/2018 5:06:47 PM


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:




HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEAln322X4zKCuSAPwwsPTQTvpADZDgzw6AHmcm6Q==


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET0
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
 
The thing is as I mentioned the other day since I uninstalled iDrive RemotePC last week, there has not been any BSOD.
 
Could you tell us the age of the hardware?

Just for clarification, according to the report I requested you have a retail activation key, but in the question on whether the OS is OEM or retail you answered OEM what contradicts with the report. Could you elaborate on this?
 
Apologize for the mix up. I have several computers here and some of them are using Retail and some OEM. I was certain this particular box was using an OEM version of Windows 7. This hardware is ancient in the terms of computer hardware. Its an old AMD 6000+ CPU with 8 GB of memory which has had its power supply replaced last year. Its had Windows7 reinstalled over the years several times and originally had XP to begin with.
 

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