Monitor suddenly shuts down.

Han Solo · Nov 12, 2021

I am not sure whether to describe this event as a "crash". I was not using this computer when it happened but the person using it says the monitor suddenly blacked out but the power light was still lit. Also at the same time a fast spinning sound was coming from the case as if the fans were spinning way to fast. I had to disconnect the pc and restart it. As of this writing the pc is installed with latest updates.

Digerati · Nov 14, 2021

So this happened just once when someone else was using it? And now it seems to work fine?

If so, probably nothing to do. You can look in the Event logs if you know the time it happened.

If it happens again, I would try a different monitor. This will help tell you if the problem is in the monitor, or computer.

Han Solo · Nov 14, 2021

How do I use the event logger if you don't mind? I tried to look it up but became confused. And yes it works fine now.

Digerati · Nov 14, 2021

See: Don't know what the problem is? The Event Viewer on Windows 10 can help.

But since this appears to have been a one-time thing, not sure event viewer will be of much help. In the meantime, I would make sure all your cables are securely fastened and everything is up to date.

NumberFiveee · Nov 15, 2021

Does the PC in question have a big/heavy graphics card?

xrobwx71 · Nov 15, 2021

NumberFiveee said:
Does the PC in question have a big/heavy graphics card?

Great question!

Han Solo · Nov 15, 2021

No. Its an old DELL M770 on AMD Radeon HD 7400 Series.

xrobwx71 · Nov 15, 2021

Were you able to follow @Digerati 's link and look in the event viewer?

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Monitor suddenly shuts down.

Han Solo

Contributor

Digerati

Moderator
Hardware Expert
Microsoft MVP (Ret.)

Han Solo

Contributor

Digerati

Moderator
Hardware Expert
Microsoft MVP (Ret.)

NumberFiveee

Well-known member

xrobwx71

Administrator

Han Solo

Contributor

xrobwx71

Administrator

Monitor suddenly shuts down.

Contributor

ModeratorHardware ExpertMicrosoft MVP (Ret.)

Contributor

ModeratorHardware ExpertMicrosoft MVP (Ret.)

Well-known member

Administrator

Contributor

Administrator

Moderator
Hardware Expert
Microsoft MVP (Ret.)

Moderator
Hardware Expert
Microsoft MVP (Ret.)