Missing Winning Component Keys (Please help)

[DMac]

Ive heard you guys can work wonders. Here is the errors Im getting from the readiness tool with 8 missing component keys. Please help! :)




Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-11-18 17:11

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_5ca6eb17137337f1
(f) CSI Unexpected Failure 0x00000005 14.0.27012.0 amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_5ca6eb17137337f1 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_9c229ed3ddb17764
(f) CSI Unexpected Failure 0x00000005 14.0.27012.0 x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_9c229ed3ddb17764 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_4f95660acc611f2b
(f) CSI Unexpected Failure 0x00000005 14.0.27012.0 amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_4f95660acc611f2b Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_a93423e024c3902a
(f) CSI Unexpected Failure 0x00000005 14.0.27012.0 x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_a93423e024c3902a Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 amd64_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_547567fcc9354e5e
(f) CSI Unexpected Failure 0x00000005 14.0.27012.0 amd64_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_547567fcc9354e5e Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_a45421ee27ef60f7
(f) CSI Unexpected Failure 0x00000005 14.0.27012.0 x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_a45421ee27ef60f7 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_97429ce1e0dd4831
(f) CSI Unexpected Failure 0x00000005 14.0.27012.0 x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27012.0_none_97429ce1e0dd4831 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 amd64_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_6186ed0910476724
(f) CSI Unexpected Failure 0x00000005 14.0.27012.0 amd64_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27012.0_none_6186ed0910476724 Error deleting winners map value.

Summary:
Seconds executed: 911
Found 16 errors
CSI Unexpected Failure Total count: 8
CSI Missing Winning Component Key Total count: 8

 

[Sysnative Windows Update]

Hi!

These are benign remnants of Avast and do not cause issues.

What is it you are having problems with?

 

[DMac]

I have an SBS 2011 server that won't install service pack 1 and these are the errors i get when i run the readiness tool.

 

[Sysnative Windows Update]

Please attach CBS.log after it fails.

 

[DMac]

Ok, It will take about 30 minutes to run it. I'll delete the old cbs.log file so its clean and not as large. Will report back when it fails. Thanks.

 

[DMac]

Taking a little longer than expected. I'll post ASAP.

 

[DMac]

For some reason when i created a new cbs log file it won't let me open the new one. when i try and open it i am given access but it quits responding trying to open it. Here is the log file from earlier today where SP1 failed after rebooting at the 15% mark and then reverted changes. I am trying to fix the new cbs.log file that was just created. The file is too large to upload here so i uploaded it to my sync share at https://CahabaValley.syncedtool.com/shares/file/d98bdb60de2c2d/,do you need the new cbs log or will this one do?

 

[Sysnative Windows Update]

Please provide C:\Windows\Inf\setupapi.dev.log.

 

[DMac]

There were 2 of these files from today.

setupapi.dev.20191118_153435.txt - Shared File
setupapi.dev.20191118_213411.txt - Shared File

The first one goes along with the CBS log i sent earlier and the 2nd one is for the cbs log for the last install i tried to do.

 

[DMac]

the cbs log didn't add the correct link. Heres the link again for cbs log from earlier today.

https://CahabaValley.syncedtool.com/shares/file/d98bdb60de2c2d/

 

[DMac]

I was able to upload the last CBS log of service pack install failing and attached below.

CBS (2).txt - Shared File

Please take a look and let me know how to proceed. Thank you!

 

[DMac]

Here's a cleaner CBS file from it failing today. Thanks for your help.

CBS11.19.19B.txt - Shared File

 

[Sysnative Windows Update]

Please provide only the setupapi.dev.log. The ones with the dates are older ones. I need the one with no date next to it.

Thanks.

 

[DMac]

I am sorry, I didn't even realize there was one in there without dates. Here is the setuppapi.dev.log.

setupapi.dev.txt - Shared File

 

[Sysnative Windows Update]

Please do the following:

Restart Windows in Safe Mode w/networking.

Download Windows Repair (All-in-One) Portable

• Extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
• Execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
• Click the button Jump To Repairs
• Click the Open Repairs button to access the following screen:
  
  
• Click the box All Repairs to uncheck all the boxes
• Check only the following boxes:
  • 16 - Repair Windows Updates
• Check the box Restart/Shutdown System When Finished > Restart System
• Click the Start Repairs button
• When the system reboots, attempt the update again.

 

[DMac]

OK, I will test this out this afternoon after hours to prevent downtime and get back with you as soon as I can. Thank you.

 

[Sysnative Windows Update]

Okay.

 

[DMac]

Unfortunately now it failed before even getting to the point of restarting and asked me to run the readiness tool.

 

[Sysnative Windows Update]

What was the message you received? Please attach CBS.log.

 

[DMac]

I ran it again and it went through until reboot then failed again at 15% during reboot. It’s reverting changes so as soon as it’s back up I’ll upload the cbs log.