[SOLVED] Missing Files, Paths; Corrupt File(s); SFCFix Crashes

M

Mighty Joe

Contributor
Joined
Dec 30, 2015
Posts
310
Hi. I reached out earlier this year. I hope that doesn't preclude me from asking for help again.

I have an Inspiron 3650 which came preinstalled with Windows 10 Home (therefore, I have no installation CD). Windows 10 version 1607.

Although my browsing and Windows Update are working as they should (at least on the surface) a while back I ran into some problems with backing up my data which prompted me to do some investigating. I thought it would be a good idea and be proactive in getting them fixed because I'm afraid of encountering a bigger problem down the road.

I ran Tweaking.com. The prescan came back clean. The check disk reported no problems but did say MFT BITMAP attribute is incorrect and Volume BITMAP is incorrect. At the bottom it said "Windows has checked the file system and found problems." So I ran sfc /scannow and got "WRP found corrupt files but unable to fix some." When running the actual Tweaking.com fixes, I picked about half that I thought best applied.

Here are a few of the more notable errors from the logs:
Set Owner/Permissions - a few access denied
App Store Reset - some missing paths
DISM repair component store - error 2 system cannot find the file specified. Source files could not be downloaded. 0x800f0906.
App store reset - change service config FAILED access denied and unable to find a specified registry key or value
Windows Update - /Network/Downloader/qmgr*.dat file is missing. Also could not find.*.blf and *regtrans-ms.

When I looked through the CBS log to find out what files were corrupted I only could find one: dfrgui.lnk (said something about a hash mismash).

Tried running DISM again and on the RestoreHealth option I got error: 1910. Object exporter specified not found.

I tried to run sfcfix. "Something has gone horribly wrong and sfcfix has crashed."

Would greatly appreciate your help. I realize it may make sense to try a repair install but I'd rather go this route first. All I ask is that if you determine a repair install is the only option please let me know as early in our communication as possible.

Thank you and I look forward to hearing from you soon.

MJ
 
Hi there Joe!

I'd like to check the health of the disk.

JcJ91sx.png
GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

  • Download GSmartControl and save it on your Desktop;
  • Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
    info_failing.png
 
Hi zcomputerwhiz:wave: thanks for being here for me.

I ran the test and the result stated "completed without error." In the Attributes tab, nothing in red/pink and nothing noted as failed. I believe logs automatically saved so if you would like to see those just let me know.

Thanks and look forward to hearing back soon with our next step.
 
Very good, I'm glad that's not a problem.

Let's see what SFC can find.

SFC Scan

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
  3. Tap or click Run as administrator.
  4. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  5. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Code: 
2016-12-19 18:40:23, Info                  CSI    00005701 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-defrag-adminui_31bf3856ad364e35_10.0.14393.0_none_c68a7a39a6f797d0\dfrgui.lnk do not match actual file [l:10]'dfrgui.lnk' :
  Found: {l:32 TNUrEwJvO8uOvs94JVDo7IZb9THZMDHjsIrPhqc5otE=} Expected: {l:32 2kWYxMJbkU5fF0MsD+F6AO10tV1mz9SCie2yqFyTWFM=}

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once SFCFix has completed, please run SFC again.
Once the scan has finished, zip and attach CBS.log with your reply. If CBS.zip is larger than 8MB, use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link.
 
Here is the result of the SFCFix:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-20 16:12:34.070
Microsoft Windows 10 Insider Slow, Build 14393 - amd64
Using .zip script file at C:\Users\Joe\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-defrag-adminui_31bf3856ad364e35_10.0.14393.0_none_c68a7a39a6f797d0\dfrgui.lnk
Successfully copied file C:\Users\Joe\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-defrag-adminui_31bf3856ad364e35_10.0.14393.0_none_c68a7a39a6f797d0\dfrgui.lnk to C:\Windows\WinSxS\amd64_microsoft-windows-defrag-adminui_31bf3856ad364e35_10.0.14393.0_none_c68a7a39a6f797d0\dfrgui.lnk.
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-defrag-adminui_31bf3856ad364e35_10.0.14393.0_none_c68a7a39a6f797d0\dfrgui.lnk
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-defrag-adminui_31bf3856ad364e35_10.0.14393.0_none_c68a7a39a6f797d0\dfrgui.lnk
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-12-20 16:12:34.976
Script hash: wi/C/E8J7ikrUwncMCwlUmCMbyO/6J7wniUNVVlCHi0=
----------------------EOF-----------------------

Here is the subsequent CBS log which stated no corruption found :smile9::

cbs.txt - Google Drive

I plan to reboot and rerun SFC one more time but please let me know what if any other tests you'd like to run to ensure all is well. I still have concerns about a few of the items I mentioned in my initial post from the Tweaking logs such as the missing Windows Update files (when I run the WU troubleshooter I continuously get "service registration missing or corrupt") and the permission issues, and paths missing in the Windows Store (I also continuously get "store is corrupt" messages when I run the troubleshooter.

Thanks for providing that fix and look forward to hearing back from you soon.:thumbsup2:
 
Looks good.

Let's try to get DISM working.

First, configure Windows for a clean boot.

Clean Boot

  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. Type msconfig in the search box, and then tap or click msconfig.
    2832179.png
  3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
    2832144.png
  4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
    2832180.png
  5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
    2832181.png
  6. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.
    2832147.png


    https://support.microsoft.com/en-us/kb/929135


After restarting, try to run DISM again.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

    Dism /Online /Cleanup-Image /RestoreHealth

  3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

    C:\Windows\Logs\CBS\CBS.log

If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.
 
Wanted to mention I then ran the troubleshooters for WU and Store and still get the errors I mentioned. I really don't trust the results troubleshooters give so I leave it to you to tell me if they are benign or indicative of lingering issues. Thanks again.
 
Looks good :thumbsup2:

Are you able to check for and install Windows Updates? If that works then you can ignore the results of the troubleshooters, everything in the logs looks good so far.
 
I was able to successfully install the most recent updates released by Windows on 12/14. No error messages at all.

So even though WU is functioning fine it just bothered me that the troubleshooter kept saying service reg was corrupt. Same deal with the Store troubleshooter saying "store cache is damaged and service reg corrupt. I just tried to download an app from the Store and I was able to. So I'm not going to worry about those anymore.

What about the "duplicate ownerships" errors and "owner warnings" in the CBS log? I take it those are nothing to worry about?

The tweaking.com errors I got previously do still concern me somewhat. Do any of them concern you? Would there be benefit in running tweaking.com to see if I still get those errors?

Thanks again
 
The duplicate ownership and owner warnings are normal when running SFC and can be ignored.

I don't see anything that I would be concerned about in the messages from the Windows repair tool, most of them were expected.
There shouldn't be any need to run the utility again, since we've fixed the DISM problem and the store seems to work.

Does everything else seem to be in working order at the moment?
 
Glad to hear it!

I'll mark the thread solved. If you encounter any problems, please post back and I will continue to assist you :)
 
Hi again zcomputerwhiz,

You were so helpful the last time I wanted to reach out again because I've run into more problems.

Re: the Windows 10 Version 1607 Update that was released today, I cannot install the security updates for Flash and the Cumulative update. I'm receiving error 0x80073712 and it states "there are some files are missing or have problems."

I ran sfc /scannow and it came back clean. Ran dism and it stopped at about 20% at restorehealth. Then ran Tweaking to try and repair WU. It screwed something up because now mmc.exe is blocked; I'm getting the red error which says that an administrator has blocked me from running this app. This means I can't open Event Viewer and can't access Services in my taskbar (although I can when I run Task Manager).

Until today things were fine. Hoping I can impose on you once again for your expertise.

Thanks again,

MJ
 
Hi there Joe,

Please try running DISM again, then when it completes (or fails) zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.
 
I'll need the CBS log file :)

C:\Windows\Logs\CBS\CBS.log

Copy the file to your desktop, then right click on it and choose Send to -> Compressed (zipped) folder
When that has completed, attach the zip with your reply.
If the zip is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.
 
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