Microsoft Edge a disaster after possible infection?

[detection]

Let me preface this by saying: I only use Microsoft Edge at this point because other browsers are even worse on this particular PC. Chrome won't work at ALL (every single tab crashes no matter how many times I've freshly installed), and Firefox experiences horrible slowdowns after a few hours every use.

So yesterday I was using my PC as normal when I noticed a strange crowd cheering sort of sound for about 5 seconds at a clip, maybe every 30 minutes or so. I had no sounds playing in any browser tabs or applications other than Spotify, which it wasn't coming from. I ran AVG, Malwarebytes, and ESET. The only scan that found anything from ESET and it was some kind of coupon adware. (I have coupon printers installed for coupons.com so I figured it might have been one of those, oh well, I can resintall). I haven't noticed the noise happening any more today.

However, Edge is shot. Tabs are freezing and crashing every few minutes from normal use. Files aren't downloading normally; exe files download without a proper file extension, all photos download as "untitled.png." Everything downloads normally in Firefox.

Not sure what to do anymore, would appreciate any insight. This is my work PC so unfortunately I can't just reformat and call it a day.

Thanks

 

[Sysnative Windows Update]

Hello and welcome!

Please run sfc /scannow from an elevated command prompt and let me know the results.

 

[detection]

Hello and welcome!

Please run sfc /scannow from an elevated command prompt and let me know the results.

"Windows Resource Protection did not find any integrity violations."

 

[Sysnative Windows Update]

Is there an extension you use in each of them?

 

[FreeBooter]

If you are having any of the problems like below with Microsoft Edge, then resetting Microsoft Edge settings to default and reinstalling Microsoft Edge may help.

When you reset Microsoft Edge, it will also delete all of your favorites in Microsoft Edge.

If wanted, you should back up your favorites in Microsoft Edge first.

1. Open Windows PowerShell by pressing the

+ S keys to open Search.

2. Type powershell into search box.

3. Right click the Windows PowerShell in the search results and select Run as administrator.

4. Execute following command:

remove-item $env:localappdata\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\* -recurse -Force

5. Execute following command:

Get-AppXPackage -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}

6. Restart your computer.

 

[detection]

@softwaremaniac: I don't use any extensions or add-ons in Edge. Only uBlock Origin, Google Reverse Image Search, and Panel View for Google translate in Firefox. And nothing in Chrome when I try installing it, it's just a wreck from the start.

@FreeBooter: Executed as you said but still having the same issues.

 

[Sysnative Windows Update]

Have you experienced any BSODs? How old is the system and what components does it have?

 

[detection]

No BSODs. Not old, maybe a couple years now.

[TABLE="width: 900, align: center"]
[TR]
[TD="bgcolor: #aaaaaa, colspan: 2, align: center"]System Vendor Information[/TD]
[/TR]
[TR]
[TD]Manufacturer[/TD]
[TD="align: right"]Dell Inc.[/TD]
[/TR]
[TR]
[TD]Serial Number[/TD]
[TD="align: right"]J4J9ND2[/TD]
[/TR]
[TR]
[TD]System Model[/TD]
[TD="align: right"]Precision Tower 3620[/TD]
[/TR]
[TR]
[TD]System Type[/TD]
[TD="align: right"]x64-based PC[/TD]
[/TR]
[/TABLE]
[TABLE="width: 900, align: center"]
[TR]
[TD="bgcolor: #aaaaaa, colspan: 2, align: center"]BIOS Information[/TD]
[/TR]
[TR]
[TD]BIOS Manufacturer[/TD]
[TD="align: right"]Dell Inc.[/TD]
[/TR]
[TR]
[TD]Release Date[/TD]
[TD="align: right"]5/26/2016[/TD]
[/TR]
[TR]
[TD]BIOS Version[/TD]
[TD="align: right"]DELL - 1072009[/TD]
[/TR]
[TR]
[TD]BIOS Version[/TD]
[TD="align: right"]1.3.6[/TD]
[/TR]
[TR]
[TD]BIOS Version[/TD]
[TD="align: right"]American Megatrends - 5000B[/TD]
[/TR]
[TR]
[TD]Board Product ID[/TD]
[TD="align: right"]09WH54[/TD]
[/TR]
[/TABLE]

[TABLE="width: 900, align: center"]
[TR]
[/TR]
[TR]
[/TR]
[TR]
[/TR]
[TR]
[/TR]
[/TABLE]

[TABLE="width: 900, align: center"]
[TR]
[TD="bgcolor: #aaaaaa, colspan: 5, align: center"]Processor Information[/TD]
[/TR]
[TR]
[TD="bgcolor: #c6d8ec, align: center"]Name[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Manufacturer[/TD]
[TD="bgcolor: #c6d8ec, align: center"]L2 Cache[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Ext Clock[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Load[/TD]
[/TR]
[TR]
[TD="align: center"]Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz[/TD]
[TD="align: center"]GenuineIntel[/TD]
[TD="align: center"]1024 KB[/TD]
[TD="align: center"]100 MHz[/TD]
[TD="align: center"]23 %[/TD]
[/TR]
[/TABLE]

[TABLE="width: 900, align: center"]
[TR]
[TD="bgcolor: #aaaaaa, colspan: 4, align: center"]Hard Drive Information[/TD]
[/TR]
[TR]
[TD="bgcolor: #c6d8ec, align: center"]Drive Name[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Capacity[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Partitions[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Status[/TD]
[/TR]
[TR]
[TD]Micron 1100 SATA 512GB[/TD]
[TD="align: center"]476 GB[/TD]
[TD="align: center"]4[/TD]
[TD="align: center"]OK[/TD]
[/TR]
[/TABLE]


[TABLE="width: 900, align: center"]
[TR]
[TD="bgcolor: #aaaaaa, colspan: 6, align: center"]Mass Storage Device Information - What's This?[/TD]
[/TR]
[TR]
[TD="bgcolor: #c6d8ec, align: center"]Device[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Type[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Total Space[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Free Space[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Filesystem[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Volume SN[/TD]
[/TR]
[TR]
[TD="align: center"]C:[/TD]
[TD="align: center"]Local Fixed Disk[/TD]
[TD="align: center"]464 GB[/TD]
[TD="align: center"]358 GB[/TD]
[TD="align: center"]NTFS[/TD]
[TD="align: center"]66A90618[/TD]
[/TR]
[TR]
[TD="align: center"]D:[/TD]
[TD="align: center"]CD-ROM Disc[/TD]
[TD="align: center"]-[/TD]
[TD="align: center"]-[/TD]
[TD="align: center"]-[/TD]
[TD="align: center"]-[/TD]
[/TR]
[/TABLE]

[TABLE="width: 900, align: center"]
[TR]
[TD="bgcolor: #aaaaaa, colspan: 4, align: center"]System Memory Information - What's This?[/TD]
[/TR]
[TR]
[TD="bgcolor: #c6d8ec, align: center"]Location[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Part Number[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Memory Type[/TD]
[TD="bgcolor: #c6d8ec, align: center"]Capacity[/TD]
[/TR]
[TR]
[TD="align: center"]DIMM1[/TD]
[TD="align: center"]16ATF1G64AZ-2G1B1[/TD]
[TD="align: center"]Unknown[/TD]
[TD="align: center"]8192[/TD]
[/TR]
[TR]
[TD="align: center"]DIMM2[/TD]
[TD="align: center"]16ATF1G64AZ-2G1B1[/TD]
[TD="align: center"]Unknown[/TD]
[TD="align: center"]8192[/TD]
[/TR]
[TR]
[TD][/TD]
[TD][/TD]
[TD][/TD]
[/TR]
[TR]
[TD="bgcolor: #fbec5d, colspan: 4, align: center"]Total RAM: 16384 MB, 8971 MB free[/TD]
[/TR]
[/TABLE]

 

[FreeBooter]

Can you disable your antivirus software to find out if its causing the problem.

 

[Sysnative Windows Update]

Perform Clean Boot and see if the issue persists there.

 

[xilolee]

BIOS current version: 1.3.6.
New BIOS available on Precision T620 support webpage: 2.3.5 - 17 Aug 2017.