Many updates will not install on a Win 7 system

[Plotinus]

I have Win 7 SP1 64bit Professional on a Dell Inspiron PC.

For at least the past year a fair number of Windows updates have failed to install with various error messages (examples are given at the end of this post). Updates such as those for MS Office or MSE updates install without a problem but many others, including security updates, will not. I have also attempted to update from IE 9 to IE 11 (or IE 10 - this is sometimes suggested as a first stage) numerous times, all of which have failed. I have tried such things as SFC, SURT and the appropriate MS Fixit. I've done numerous searches on the Internet and found the various MS posts on the subject. Most non-MS search results simply reference the MS posts. Yours would seem to be one of the only two sites that actually address update problems rather than simply regurgitating MS material.

As requested, I have downloaded SFCFix.exe and run it. The contents of the resultant SFCFix.txt are:

***********************************************************

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-03-04 18:30:00.005
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-03-04 18:31:12.389
----------------------EOF-----------------------

**********************************************************

I could not manage to attach the CBS.zip file, possibly because it was too large. I have therefore uploaded it to Dropbox. The link is below.

Dropbox - CBS.zip


In case it is helpful here are details of my last few months update attempts.

8/10/15 KB2872339 Succeeded Reappeared in update list
8/10/12 KB3035131 Succeeded Reappeared in update list
9/10/15 KB2859537 Succeeded Reappeared in update list
9/10/15 KB3023266 Succeeded Reappeared in update list
9/10/15 KB3035583 Failed 8007054F
9/10/15 KB3083324 Failed 80070BC9
10/10/15 KB3075851 Failed 80073712
11/10/15 KB3065987 Failed 80073712
12/10/15 KB2990214 Failed 80073712
14/10/15 KB2999226 Succeeded
14/10/2015 KB3083710 Failed 80073712
5/11/15 KB2952664 Failed 80073712
5/11/15 10 Win Office Updates Succeeded
11/11/15 Defender & Malicious Software Updates Succeeded
11/11/15 10 Win Office Updates Succeeded
29/11/15 KB3097996 Succeeded
29/11/15 KB3098781 Succeeded
29/11/15 KB3102810 Failed 80073712
20/12/15 Defender & Malicious Software Updates Succeeded
20/12/2015 KB3106614 Succeeded
20/12/2015 7 Win Office Updates Succeeded
23/1/2016 10 Win Office Updates Succeeded
9/2/2016 KB3123479 Succeeded
9/2/2016 KB30035583 Failed 8007054F
9/2/2016 KB3112343 Failed 80073712
29/2/2016 7 Win Office Updates Succeeded
29/2/2016 Malware removal tool Win Defender Update Succeeded
29/2/2016 KB3122656 Succeeded
29/2/2016 KB3035583 Failed 8007054F
29/2/2016 KB3127229 Succeeded
29/2/2016 KB3102433 Succeeded
29/2/2016 KB2952664 Failed 80073712
29/2/2016 KB3135445 Failed 80073712

 

[Aura]

Hi Plotinus :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is: Windows 7 SP1 x64
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[Plotinus]

Thanks for the reply. I have downloaded and run SURT. As requested a copy of CheckSUR.log is attached.

 

[Aura]

SURT returned a clean log, alright. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Plotinus]

I have followed the above instructions and uploaded cbs.txt to Dropbox. The download URL is Dropbox - cbs.txt

 

[Aura]

For some reason it seems that your CBS.log didn't log the information from the SFC scan. Can you run it again and upload the new CBS.txt after that?

 

[Plotinus]

OK, I've repeated the process and uploaded the result. The Dropbox URL is Dropbox - cbs.txt

In case it helps, SFC reported no problems, the same as it has always done in the past.

I'm logging off now, so I'll check tomorrow for any new instructions.

 

[Aura]

I'm getting a 500 error on Dropbox when trying to access this file.

 

[Plotinus]

The fates would seem to be against us. I have uploaded a new copy of the CBS.txt file. The new Dropbox URL is Dropbox - cbs.txt

 

[Aura]

Looks like they are Alright, can you tell me which KB (updates) you are trying to install but won't?

 

[Plotinus]

As requested, please find attached a list of the updates that have failed since last October. I believe that the list is fairly complete. I have had update failures before this. I have also attempted a number of times to upgrade from IE 9 to IE 11, but this has failed every time.

KB3035583 Failed Error code: 8007054F

KB3083324 Failed Error code: 80070BC9

KB3075851 Failed Error code: 80073712

KB3065987 Failed Error code: 80073712

KB2990214 Failed Error code: 80073712

KB3083710 Failed Error code: 80073712

KB2952664 Failed Error code: 80073712

KB3102810 Failed Error code: 80073712

KB30035583 Failed Error code: 8007054F

KB3112343 Failed Error code: 80073712

KB3035583 Failed Error code: 8007054F

KB2952664 Failed Error code: 80073712

KB3135445 Failed Error code: 80073712

 

[Aura]

What error code are you getting when trying to upgrade from Internet Explorer 9 to 11?

 

[Plotinus]

I'll have to check that as I'm not sure I kept a record and I can't see any sign of it in installed updates. If necessary I'll try to upgrade again and note what it is. I'm logging off now but I'll post tomorrow.
​

 

[Aura]

Please try to upgrade again, and if it fails, give me the error code. Microsoft have a KB article with many common error codes for failure to upgrade to Internet Explorer 11, with specific solutions.

 

[Plotinus]

OK, I have attempted to install IE 11 which failed, as previous attempts have. The error message was:

Errors found: Code 9C57
Windows encountered an unknown error.

In case it helps I have uploaded the installation log IE11_main.log. The Dropbox URL is Dropbox - IE11_main.log
Near the end of this log there is a reference to an error in installing a prerequisite file related to KB2670838 which may, or may not, be relevant. Googling on the KB shows that many people seem to have problems with this particular KB, but I'm afraid that it's all well beyond me.

 

[Aura]

Alright. Try to install the KB3083324 from Microsoft Download Center directly.

Download Update for Windows 7 for x64-based Systems (KB383324) from Official Microsoft Download Center

If it fails, upload the two logs below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

 

[Plotinus]

I tried installing KB3083324. It failed with the error message:
"The following updates were not installed: Update for Windows (KB3083324)"

I have uploaded WindowsUpdate.log. The URL is Dropbox - WindowsUpdate.log

CBS.log is large - 102MB. When I tried uploading it it was clear that at my current upload speed of a few kbps it would take literally hours. I therefore converted it to a zip file which reduced the size to about 4.9 MB - don't ask me why - and I have uploaded this. I hope that this will be satisfactory. The URL is Dropbox - CBS.zip

 

[Aura]

That's the error.

2016-03-11 22:02:04, Error                 CSI    00000024@2016/3/11:22:02:04.836 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [99]"amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42"[gle=0x80004005]

Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

• Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
• In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
  Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
• Right-click on it, and select Send to... and choose Compressed (zipped) folder;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

 

[Plotinus]

I did have to restart my PC to get it to successfully copy COMPONENTS to the Desktop.

The Dropbox URL for COMPONENTS is Dropbox - components.zip

 

[Aura]

Alright, follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFixScript.txt and move the file to your Desktop;
  Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
  
  
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt