[SOLVED] Many persistent Windows Update failed installs, I've tried everything,Win7 SP1 64-bit

[foyle]

Hi folks,

Over the past six months I've tried about every thing I could find to get certain Windows updates to install, including two long days watching MS Tech Support stumble around in my PC via LogMeIn. When they were done, I still had a list of uninstallables, but the list had changed to contain updates dated 2015 and 2016! I really think my Win7 is hopelessly hosed, but I don't have time or interest in doing a clean install unless it can't be avoided. I've pasted some more details below, after the log from SFCFix.exe, in case they help.

Here is the link to my CBS.zip: CBS.zip - Google Drive

SFC /scannow resulted in: "Windows Resource Protection did not find any integrity violations."

Please let me know if I can provide any more info.

Thank you very much for any help/advice you can offer!


SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-06-26 19:32:43.227
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 11
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-06-26 20:02:12.122
----------------------EOF-----------------------

&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

list of failed updates from my latest Windows Update run (6/13/2018):
(yes, some of these are from 2015 and 2016!)
KB2952664
KB3068708
KB3080149
KB3107998
KB3139398
KB3181988
KB4099633
KB4103472 (optional update)
KB4284826


summary of my efforts:
- two hours-long Live Chats with MS, culminating in a "supervisor" who was trying to install updates for EMBEDDED Windows in my Win7 Pro install on my desktop PC! I finally stopped him and he promised to have MS tier 2 Support call me. They never called.
- Virtual Agent
- two different Windows Update Troubleshooters
- downloaded the most recent Servicing Stack Update (was already installed)
- stopped and restarted wupdate service
- ran Windows Update as administrator
- clean boot
- disabled my security software
- tried to install the standalone packages of the updates
- SFC /scannow
- downloaded and ran WindowsUpdate.diagcab.


other updates involved at various times, and their error codes where available:
KB4048957 - Code 800F0826
KB4048960
KB4054521
KB4056897
KB4074587
KB4074598
KB4088878
KB4088881
KB4093118
KB4096040
KB4103718

 

[Sysnative Windows Update]

Hello and welcome to Sysnative!

It's very sad to hear about your problems. But you've (finally) come to the right place! If it can be fixed, we will fix it.

Upon reviewing the logs you provided I saw errors in CheckSUR.log that were never addressed. Let's start with those.

Please do not attempt to install any updates until I tell you to.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Afterwards, please run SURT and attach CheckSUR.log.

Thank you.

 

[foyle]

Hi! Thanks for the quick reply!
Here is the log from SFCFix, and I attached the log from SURT:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-06-27 23:26:28.939
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Greg\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages

Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-s..-

downlevel.binaries_31bf3856ad364e35_6.3.9600.17041_none_5f92c848ff541156.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-

windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17041_none_5f92c848ff541156.manifest.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:

\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:

\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_37_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat to 

C:\Windows\Temp\CheckSur\Servicing\Packages\Package_37_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_37_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum to 

C:\Windows\Temp\CheckSur\Servicing\Packages\Package_37_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_38_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat to 

C:\Windows\Temp\CheckSur\Servicing\Packages\Package_38_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_38_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum to 

C:\Windows\Temp\CheckSur\Servicing\Packages\Package_38_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_for_KB2929437_RTM~31bf3856ad364e35~amd64~~11.2.1.0.cat to 

C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB2929437_RTM~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_for_KB2929437_RTM~31bf3856ad364e35~amd64~~11.2.1.0.mum to 

C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB2929437_RTM~31bf3856ad364e35~amd64~~11.2.1.0.mum.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat to C:

\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.cat.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\Packages\Package_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum to C:

\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB2929437~31bf3856ad364e35~amd64~~11.2.1.0.mum.

Successfully restored ownership for C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-06-27 23:26:29.619
Script hash: /4ZtWfMki47FD/ijkn5Im4M1p/elxAz7o792Adlk7bE=
----------------------EOF-----------------------

 

[Sysnative Windows Update]

Try installing all Important updates and let me know if any install. If any fail, attach CBS.log.

 

[foyle]

Try installing all Important updates and let me know if any install. If any fail, attach CBS.log.

All eight important updates failed.

Here is the link to CBS.zip (compressed CBS.log): CBS.zip - Google Drive

 

[Sysnative Windows Update]

I see there is some kind of a driver issue. Please attach C:\Windows\Inf\setupapi.dev.log.

 

[foyle]

I see there is some kind of a driver issue. Please attach C:\Windows\Inf\setupapi.dev.log.

Here you go: setupapi.dev.log - Google Drive

 

[Sysnative Windows Update]

Okay, this may be a very complex case, so be patient. :)

Can you attempt to install only KB3068708 and attach CBS.log if it fails?

 

[foyle]

Yay! KB3068708 was installed successfully! It is so nice to see some success!
I think you've already helped more than Microsoft did!
I'm ready for your next instructions. :)

 

[Sysnative Windows Update]

Good! Try KB3080149 and attach CBS.log if it fails.

 

[foyle]

KB3080149 installed successfully also!
Next?

 

[Sysnative Windows Update]

Try KB3107998 and then KB3139398.

 

[foyle]

KB3107998 installed successfully, then I ran KB3139398 separately and it failed with code 80070005.

CBS.zip - Google Drive

 

[Sysnative Windows Update]

Can you tell me which important updates remain to be installed as of right now?

 

[foyle]

KB2952664
KB3139398
KB3181988
KB4099633
KB4284826

 

[Sysnative Windows Update]

Try KB4099633

 

[foyle]

KB4099633 was successful.

 

[Sysnative Windows Update]

Try KB4284826

 

[foyle]

KB4284826 failed with 80070005
CBS.zip - Google Drive

 

[Sysnative Windows Update]

OK and the last one to try is KB2952664. I'm gathering info by trying updates so I know which will require most work.