major problems!

fluff · Dec 30, 2013

Hi. Long story but about 2 weeks ago my laptop refused to load up and came up with a black screen and a load of writing after a few days a mate was playing around on it and got it turned on somehow.
Everything works I.e internet connection but not much else it comes up with two errors ending in .dll and also wont update any windows settings. I had two codes but I dont no what they mean or what is up with the laptop. Ive tried a few things but nothing works. I would be grateful of any help.

Tekno Venus · Dec 30, 2013

Hi,

I'm no hardware expert, but the DLL errors are interesting to me.

Firstly, what OS are you running, Windows Vista, 7, or 8?

Stephen

fluff · Dec 30, 2013

Os is 32 and its running on vista.

Tekno Venus · Dec 30, 2013

Thanks. Please do the following...

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

fluff · Dec 30, 2013

Just tried it. But Dont work

thankyou

Tekno Venus · Dec 30, 2013

Could you please expand on "don't work"? What doesn't work? Does it report an error? If so, what error does it report?

fluff · Dec 30, 2013

Sorry ill sort now and post

fluff · Dec 30, 2013

sorry what do you mean by copy and paste them. it wont allow mw to copy or paste on the command prompt screen

Tekno Venus · Dec 30, 2013

Hi,

Copy the requested text from my post as you normally would (right click --> copy), open the command prompt as directed, right click inside the command prompt window and click paste

Stephen

fluff · Dec 30, 2013

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt want me to put all that in? including the copy at start

Tekno Venus · Dec 30, 2013

If you have run SFC, then yes please.

fluff · Dec 30, 2013

its done the sfc but wont let me copy or write anything else on the command screen

Tekno Venus · Dec 30, 2013

You must wait for SFC to finish before you can paste the next command in.

fluff · Dec 30, 2013

im sorry if im being a bit dumb (i dont no much about computers) the command prompt screen.Microsoft Windows [Version 6.0.6001]Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>
C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

not doing nothing

Tekno Venus · Dec 30, 2013

Ok, that has finished from the looks of things.

Try right clicking and pasting again. If you cannot, please follow the below directions:

Export CBS folder

Click the Start button :startorb: then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this new file to your next post.

fluff · Dec 30, 2013

it wont let me send the file to here.

Tekno Venus · Dec 30, 2013

Please upload it to SendSpace and send me the link they give you - Free large file hosting. Send big files the easy way!

fluff · Dec 30, 2013

Download cbs.txt from Sendspace.com - send big files the easy way

fluff · Dec 30, 2013

You got it ok?

Tekno Venus · Dec 30, 2013

Yes thank you, that's perfect.

Can you now do the following for me please.

chkdsk /f

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

chkdsk /f
Reboot the computer, and let it complete the disk check
Download ListChkdskResult.exe (by SleepyDude) from the link below:

https://dl.dropboxusercontent.com/u/12354842/My Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

major problems!

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