I am getting BSODs on my two Tuxedo laptops when adding Macrium viBoot image, other 4 machines (2 AMD and 2 Intel based) I tried with same software setup work fine.
I am getting frequent BSODs in Win 11 23H2, usually with CRITICAL_PROCESS DIED, occasionally with UNEXPECTED_STORE_EXCEPTION, when adding Macrium backup images into Macrium viBoot which allows to boot backup image in a VM (Hyper-V or VirtualBox). It appears that Virtual Disk Service crashes at varying stages of the process. This happens before attempting to boot the VM.
I am getting these on two Tuxedo laptops InfinityBook Pro 14 v7 and InfinityBook Pro 13 v3 (specs at the bottom), but not on other two machines I have tried. Behavior seems be affected by power delivery as Pro 14 seems more likely to crash when connected to USB-C charger, less likely when with barrel charger but does also crash when just on battery. Pro 13 seems less likely to crash when on battery, much more likely when connected with barrel charger.
I think this is some sort of hardware issue, but not sure what prove it.
This started about 3 months ago, started getting random crashes about once every two days with bugcheck codes SYSTEM_SERVICE_EXCEPTION and BUGCODE_NDIS_DRIVER_LIVE_DUMP. I reverted 1 and 2 months old known good backups, but crashed didn't go away, just became a little less frequent. During troubleshooting with older backups I tried viBoot for the first time and stumbled on crashing there.
I started testing on clean test OSes only with Macrium installed and it was still crashing there. I also reinstalled the main OS 2 months ago which has been generally stable now except when configuring fresh OS I got one BSOD when adding a scheduled task. Other than that I don't recall other crashes except when adding images into viBoot.
Tried various troubleshooting steps:
- ran CPU stress test for multiple hours with prime95 and Intel XTU
- ran memtest86 for 24H
- removed one RAM module at a time
- replaced Samsung 990 Pro 2TB with 980 Pro 1 TB
- reflashed UEFI firmware
- disabled VT-x and VT-d in UEFI
- tried fresh OS without drivers
Other machines where I tried same software setup without issues - Lenovo Ideapad Gaming 3 15IHU6, Asus UX305C, desktop PCs with Ryzen 9 5950 and Ryzen 7 7800X3D.
Given I tried testing and swapping RAM, SSDs, running fresh Windows 11 OS, everything seems to point to power delivery issues given behaviour changes based on power source. That would also explain why crashes were random and didn't go away when reverted to known good backup. If there are power related issues, I would expect to be able to reproduce crashes with stress testing, but I haven't been able.
Not sure why system has been more stable in regular uses since reinstall. Also it's odd I am getting these issues on both Tuxedo laptops.
Any idea what could be the root cause? Power, CPU, motherboard? Please suggest how to stress test and reproduce crashes without using Macrium so that manufacturer wouldn't point fingers at software, but admit the hardware issues. Crashes happen mainly in Virtual Disk Service used by Macrium. Can it somehow be stress tested?
I attached also uploaded data gathered by BSOD Collection App from clean test OS I use for troubleshooting.
BSODs posting question answers
- Manufacturer - Tuxedo
- Laptops - (1) InfinityBook Pro 14 v7 and (2) InfinityBook Pro 13 v3
- Windows 11 Pro 23H2 on both
- Systems were purchased without SSD and RAM, OS installed by me
- Pro 14 v7 is about 1.5 years old, Pro 13 v3 about 6 years old
- (1) i7-12700H and (2) i7-8550U
- (1) Corsair Vengeance CMSX32GX4M2A3200C22 and (2) Kingston HyperX HX424S15IB2/16
- SSDs - Samsung 990 Pro 2TB, Samsung 950 Pro 512GB - both on latest firmware
- Video cards - integrated
- Driver verifier not enabled
- No 3rd party security software
- No proxy, vpn etc
- Not using disk imaging other than Macrium for backups
- No overclocking
Speccy snapshot for Pro 14
https://speccy.piriform.com/results/NqJkzzeANqihT8y0mMqByIK