[SOLVED] Machine 8: KB4499164 failed with code 80070002 on WS2008R2 Standard SP1 x64 (DWrite.dll ERROR_FILE_NOT_FOUND)

ankar84 · Jun 10, 2019

OS: Windows Server 2008 R2 Standard SP1 x64
Problem with KB4499164
Error Code 80070002
System Update Readness Tool (KB947821) did not help
SFCFix did not find any problems

Main problem (as I see) is this: x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23688_none_c657164201eacd8d\DWrite.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Code:

2019-05-28 15:13:26, Info                  CBS    Exec: Staging Package: Package_1700_for_KB4499164~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4499164-4777_neutral_LDR
2019-05-28 15:13:26, Info                  CBS    Exec: Staging Package: Package_1700_for_KB4499164~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4499164-4777_neutral_LDR, PinDeployment: amd64_f6dff68c28fc73adb721e4afeca5429c_31bf3856ad364e35_7.6.7601.24085_none_aa4ce48e1d06a254
2019-05-28 15:13:26, Info                  CBS    Failed to find file: x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23688_none_c657164201eacd8d\DWrite.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-05-28 15:13:26, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-05-28 15:13:26, Info                  CBS    Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-05-28 15:13:26, Info                  CSI    0000000e@2019/5/28:12:13:26.595 CSI Transaction @0x3999f0 destroyed
2019-05-28 15:13:26, Error                 CBS    Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-05-28 15:13:26, Info                  CBS    Perf: Stage chain complete.
2019-05-28 15:13:26, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-05-28 15:13:26, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-05-28 15:13:26, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
2019-05-28 15:13:26, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-05-28 15:13:26, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2019-05-28 15:13:26, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2019-05-28 15:13:27, Info                  CBS    Reboot mark refs: 0
2019-05-28 15:13:27, Info                  CBS    SQM: Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, current: Resolved, pending: Default, start: Resolved, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1091, first merged sequence: 1091
2019-05-28 15:13:27, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, session id: 142859, sample type: Standard
2019-05-28 15:13:27, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-05-28 15:13:27, Info                  CBS    SQM: Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, current: Resolved, original: Resolved, target: Installed, status: 0x80070002, failure source: Stage, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1091, first merged sequence: 1091
2019-05-28 15:13:27, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-05-28 15:13:27, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-05-28 15:13:27, Info                  CBS    SQM: Failed to initialize Win SAT assessment. [HRESULT = 0x80040154 - Unknown Error]
2019-05-28 15:13:27, Info                  CBS    SQM: average disk throughput datapoint is invalid [HRESULT = 0x80040154 - Unknown Error]
2019-05-28 15:13:27, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, session id: 142862, sample type: Standard
2019-05-28 15:13:27, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-05-28 15:13:27, Info                  CBS    Enabling LKG boot option
2019-05-28 15:13:27, Info                  CBS    Restored system sleep block state: 0x80000000

ankar84 · Jun 11, 2019

And I found another similar (with same 3rd party software) server with tha same issue, I think, that fixes (if someone will give me them) will apply to both servers
This is part of CBS.log from second server:

Code:

2019-06-11 10:17:37, Info                  CBS    Exec: Staging Package: Package_1681_for_KB4499164~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4499164-4744_neutral_LDR
2019-06-11 10:17:37, Info                  CBS    Exec: Staging Package: Package_1681_for_KB4499164~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4499164-4744_neutral_LDR, PinDeployment: amd64_de052ec1b8076fd60bfd864a5134f012_31bf3856ad364e35_7.6.7601.24085_none_8959acdf028cdf1a
2019-06-11 10:17:38, Info                  CBS    Failed to find file: x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23688_none_c657164201eacd8d\DWrite.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-11 10:17:38, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-11 10:17:38, Info                  CBS    Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-11 10:17:38, Info                  CSI    0000000e@2019/6/11:07:17:38.467 CSI Transaction @0xe7fe10 destroyed
2019-06-11 10:17:38, Error                 CBS    Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-11 10:17:38, Info                  CBS    Perf: Stage chain complete.
2019-06-11 10:17:38, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-11 10:17:38, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-11 10:17:38, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24443.1.8, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
2019-06-11 10:17:38, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-06-11 10:17:38, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2019-06-11 10:17:38, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...

ankar84 · Jun 13, 2019

I think I found solution for that 2 servers.
As niemiro adviced, I searched for "windows build 7601.23688" (7601.23688 is from DWrite.dll path) and found that KB article https://support.microsoft.com/en-us...-quality-update-for-windows-7-sp1-and-windows with file information:

Then I download KB4012212 from Update Catalog
I did try to install msu file no luck. It says that update already installed.
Then I decided to install in with DISM like here [SOLVED] - [WinServer2008R2SP1 x64] Can't install KB4034664.

Code:

cd c:\SFCFix

c:\SFCFix>expand -f:* c:\SFCFix\windows6.1-kb4012212-x64_2decefaa02e2058dcd965702509a992d8c4e92b3.msu c:\SFCFix
Программа распаковки файлов Microsoft (R),  версия 6.1.7600.16385
(C) Корпорация Майкрософт.  Все права защищены.

Добавление c:\SFCFix\WSUSSCAN.cab в очередь на распаковку
Добавление c:\SFCFix\Windows6.1-KB4012212-x64.cab в очередь на распаковку
Добавление c:\SFCFix\Windows6.1-KB4012212-x64-pkgProperties.txt в очередь на рас
паковку
Добавление c:\SFCFix\Windows6.1-KB4012212-x64.xml в очередь на распаковку

Распаковка файлов ....

Распаковка файлов завершена ...
всего файлов 4 .

c:\SFCFix>DISM.exe /Online /Add-Package /PackagePath:c:\SFCFix\Windows6.1-KB4012212-x64.cab

Cистема DISM
Версия: 6.1.7600.16385

Версия образа: 6.1.7601.18489

Обрабатывается 1 из 1 - Добавление пакета Package_for_KB4012212~31bf3856ad364e35
~amd64~~6.1.1.0
[==========================100.0%==========================]
Операция успешно завершена.

Then I again try to install KB4499164 with Windows Update, and now SUCCESS!

Thanks, niemiro and forum!

Sysnative Windows Update · Aug 4, 2019

Thank you for sharing your solution!

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[SOLVED] Machine 8: KB4499164 failed with code 80070002 on WS2008R2 Standard SP1 x64 (DWrite.dll ERROR_FILE_NOT_FOUND)

ankar84

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