Hello and welcome to Sysnative,
Unfortunately, no dumps are listed in the attached folder. We need the dumps as they are the only record of events leading up to the BSOD. To stop them being deleted when/if you have more crashes, don't use CCleaner or any temporary file cleaners until troubleshooting is finished as they can delete dump files.
Check in
C:\Windows\Minidump for any files. If you find files in that folder, please zip them up and upload them. If not,
To ensure dumps are set up for future dumps, follow these steps.
- Click Start, right-click Computer -> Properties.
- Click Advanced system settings, and then click the Advanced tab.
- Click Settings under the Writing debugging information area, and then make sure Kernel Memory Dump is selected.
When you have your next BSOD, Windows will create the relevant dump files. Run the BSOD collection app from the posting instructions once you have had some more BSOD's.
If you have any questions, feel free to ask
Stephen
