What's new

Lockscreen, Profile picture, and Bluetooth problems. (Dell Insperion 7447)

MJDragoon

Member
Joined
Dec 7, 2017
Posts
13
So as it says in the title, I'm currently having multiple problems with my laptop.

When i try to change the lock screen wallpaper, any pictures won't display (default or not, but the browse button still works) and when i do change it, it'll be stuck in an endless loading icon. I've tried checking regedit to see if there's any problem as suggested by a website ([Fix] Can't Change Lock Screen Background Image and User Account Picture in Windows 8 and Later - AskVG) didn't solve it, as well as changing the picture in the SystemData folder (though before, it used to work, but now it won't).

As for the Profile picture, when i try to change it, it says " Account picture error: Setting account picture failed. Please try again".

And as for the bluetooth, I've read the instructions for it and when i try to right-click the file that i want to send to another device, there's no option to do so (but i can receive files perfectly).

Any possible help is appreciated :)
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Posts
18,456
Location
Croatia
Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service and just provide the link.
 

MJDragoon

Member
Joined
Dec 7, 2017
Posts
13
[FONT=source_sans_proregular]https://mega.nz/#!UnxA3QxZ!AQJtf6brM_2FkpvRyCLucXGNBk5fqaZDc0f6CuzLjL4[/FONT]
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Posts
18,456
Location
Croatia
That's fine. I'll post back when I think of sth else.
 
Top