[SOLVED] LoadUserProfile call failed: configuration registry database is corrupt.

richstanton · Dec 9, 2019

Hi, my win10 laptop recently ran out of battery unexpectedly, and the resulting crash clearly corrupted some files. I had problems getting new drivers installed, which I fixed using this site, and replacing the 'drivers' file in system32\config. However although things are almost back on track, onedrive for business seems to be taking way longer than it used to scanning files, and there's an error in the event viewer which I wonder is related. The error is from Service Control Manager & is:
The LoadUserProfile call failed with the following error: The configuration registry database is corrupt.

I've done SFC /scannow and DSIM restorehealth. I've also updated from build 1903 to 1909. Any ideas how I find out what's going on?

Sysnative Windows Update · Dec 9, 2019

Hello and welcome!

Please navigate to the following registry key:

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList and export it.

richstanton · Dec 9, 2019

For some reason chrome won't let me view the latest files on my hard drive when I go to 'attach files', so I've pasted below instead. I'm confused by the way that the 'ProfileImagePath has come out - in the registry, that's a human readable file path?:

Code:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList]
"Default"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,44,00,72,00,69,00,\
  76,00,65,00,25,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,00,44,00,65,00,66,\
  00,61,00,75,00,6c,00,74,00,00,00
"ProfilesDirectory"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,44,00,72,\
  00,69,00,76,00,65,00,25,00,5c,00,55,00,73,00,65,00,72,00,73,00,00,00
"ProgramData"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,44,00,72,00,69,\
  00,76,00,65,00,25,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,00,\
  61,00,74,00,61,00,00,00
"Public"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,44,00,72,00,69,00,76,\
  00,65,00,25,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,00,50,00,75,00,62,00,\
  6c,00,69,00,63,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18]
"Flags"=dword:0000000c
"ProfileImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,\
  00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,\
  5c,00,63,00,6f,00,6e,00,66,00,69,00,67,00,5c,00,73,00,79,00,73,00,74,00,65,\
  00,6d,00,70,00,72,00,6f,00,66,00,69,00,6c,00,65,00,00,00
"RefCount"=dword:00000001
"Sid"=hex:01,01,00,00,00,00,00,05,12,00,00,00
"State"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19]
"Flags"=dword:00000000
"ProfileImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,\
  00,6f,00,74,00,25,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,\
  72,00,6f,00,66,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,6f,00,63,00,61,00,6c,\
  00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00
"State"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20]
"Flags"=dword:00000000
"ProfileImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,\
  00,6f,00,74,00,25,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,\
  72,00,6f,00,66,00,69,00,6c,00,65,00,73,00,5c,00,4e,00,65,00,74,00,77,00,6f,\
  00,72,00,6b,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00
"State"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3985514172-1027493303-1394690868-1001]
"ProfileImagePath"=hex(2):43,00,3a,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,\
  00,52,00,69,00,63,00,68,00,00,00
"Flags"=dword:00000000
"State"=dword:00000000
"Sid"=hex:01,05,00,00,00,00,00,05,15,00,00,00,bc,1e,8e,ed,b7,4d,3e,3d,34,4b,21,\
  53,e9,03,00,00
"FullProfile"=dword:00000001
"Migrated"=hex:30,9a,68,20,a7,01,d5,01
"LocalProfileLoadTimeLow"=dword:aa8bc114
"LocalProfileLoadTimeHigh"=dword:01d5aebc
"ProfileAttemptedProfileDownloadTimeLow"=dword:00000000
"ProfileAttemptedProfileDownloadTimeHigh"=dword:00000000
"ProfileLoadTimeLow"=dword:00000000
"ProfileLoadTimeHigh"=dword:00000000
"RunLogonScriptSync"=dword:00000000
"LocalProfileUnloadTimeLow"=dword:968036e9
"LocalProfileUnloadTimeHigh"=dword:01d5aebc

Sysnative Windows Update · Dec 9, 2019

Thank you.

At what point do you see the error in the Event Viewer get created? As in, what is it that you do that triggers it?

richstanton · Dec 9, 2019

Mostly during boot I reckon 15-30 times during boot, and a couple of times during shutdown. Not obviously occurring outside those events at a high level.

Sysnative Windows Update · Dec 9, 2019

Please try the following steps:

User profile corruption for Windows service accounts

richstanton · Dec 9, 2019

Thanks - I came across that once before, but wasn't sure how to go about narrowing down which service was causing the problems. However after exporting that registry branch for you, I realised there were only two, so I just renamed both of them (as per the linked site), and the problem's gone away. Thanks!

Sysnative Windows Update · Dec 9, 2019

Awesome! Thanks for letting me know!

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[SOLVED] LoadUserProfile call failed: configuration registry database is corrupt.

richstanton

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Sysnative Windows Update

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richstanton

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Sysnative Windows Update

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richstanton

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Sysnative Windows Update

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richstanton

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