Lenovo M800 not updating to 1809

J

jonathand

Member
Joined
Nov 14, 2018
Posts
16
Hi, I'm stuck trying to update my Lenovo M800 desktop to Windows 10 build 1809. It is currently running Windows 10 build 1511 (OS build 10586.1176) - PC also came preinstalled with Windows 10 from factory. It generally fails with Error 0x800703F9 running Windows update.

I've tried:
1) Updating all the Lenovo software
2) Updating Intel SW
3) Downloading 1809 ISO and installing that
4) Running Windows Update troubleshooter
5) Running sfc /scannow
6) Uninstalling McAfee trialware (ran it for 1 year until it expired)

When the install fails with a friendly message, it says "We can't tell if your PC is ready to continue installing Windows 10. Try restarting Setup."

I have the WindowsUpdateLog and can see some 800703F9 errors, but not clear what they are related to.

Any ideas?

Thanks,
Jonathand
 
See attached for CBS.zip

SFCFix version 120.105.0.0 by niemiro.
Start time: 2018-11-14 22:49:43.096
Microsoft Windows 10 Build 10586 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 120.105.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-11-14 22:53:59.548
----------------------EOF-----------------------
 

Attachments

Hi Softwaremaniac, yes, have not gotten past it yet (but have not tried anything new either). Any suggestion would be great! Thanks, Jonathand
 
Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hi Softwaremaniac, here is the cbs.txt (cbs.txt.zip)... do you see anything in it?

Thanks,
Jonathand
 

Attachments

SFC Scan



  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Good. Please attempt the upgrade from the iso with your network disconnected and let me know if successful. If it fails, please attach: C:\Windows.~bt\Sources\Panther\SetupAct.log and SetupErr.log
 
Failed with the message: "We can't tell if your PC is ready to continue installing Windows 10. Try restarting Setup." Here are the Panther logs...
 

Attachments

You will need a bootable Windows disc or recovery flash drive to boot from to do this.
How to create a recovery flash drive: https://support.microsoft.com/en-us/...recovery-drive

After you create the recovery drive, boot from it by using the advanced startup options and choosing boot from device (or using the UEFI interface, whichever is simpler :) ).
Here's the instructions that other users have had success with:



Alright, apparently the issue is with the BCD (Boot Configuration Data). A few users reported that rebuilding it solved that issue.

https://answers.microsoft.com/en-us/...4-9ae12cfd89a2 - "Most Helpful Reply" from Cifad

If you cannot read the commands properly, here goes (to be entered in the command prompt from the Recovery Environment):

diskpart - Opens the Disk Partitionning tool
select disk 0 - Will select your first hard drive (the one with the Windows partition on it)
list volume - Note the number of the partition that have no drive letter assigned to it, is of 260MB of size and have "FAT32" listed under the "FS" column
select volume X - X will be the number of your partition with a size of 260MB, the EFI System Partition one that you identified in the last command
assign letter=Z: - It'll assign the Z: letter to the EFI System Partition
exit - To exit the diskpart utility

Now you'll be back in the command prompt, enter the following commands:

cd /d Z:\EFI\Microsoft\Boot - Goes to the "Boot" directory in the Z: partition
attrib Z:\EFI\Microsoft\Boot\BCD -h -r -s - Removes the hidden, read-only and system attributes from the BCD folder
ren Z:\EFI\Microsoft\Boot\BCD BCD.old - Renamed the BCD folder to BCD.old
bootrec /rebuildbcd - This command will rebuild the BCD.

When it asks you Add the installation to boot list?, press on y followed by Enter and if it succeed, you'll have a The operation completed successfully message. Once you're done, close the command prompt, restart your computer and try to upgrade again.



Make sure you have a complete backup of anything important on your computer BEFORE attempting any of these steps.
 
Could this be a clue? "Cannot create a recovery drive on this PC - some required files are missing"

Cannot Create.png
 
I'm trying to enable the recovery environment in case that is related. But reagentc /info shows disabled and /enable gives "operation failed: 3f9". I can't find any information on that particular error. If I look at the recovery partition, it looks OK.

What could have happened to this PC, which after is pretty clean / very little 3rd party SW installed?
 
The problem is, I can't fix the BCD because I can't create a recovery drive. And I can't create a recovery drive because BCD is broken. Is that correct? Can I fix BCD without a recovery drive? Seems risky...
 
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