P pianoman81 New member Joined Jan 5, 2021 Posts 1 Jan 5, 2021 #1 Speccy link Dropbox link to log files Write a brief description of your problem. You can also include the steps you tried. I've been experiencing audio stuttering since I've had this PC (7 months). It gets worse after after network usage (e.g. downloading large files, steaming via UPnP). Once it starts, web browsing while playing audio will cause stutters while the network is in use. LatencyMon indicates issues with HDAudBus.sys, ndis.sys and Wdf01000.sys (log included in Dropbox link above); sometimes it indicates tcip.sys too. The same problem occurred on my old PC after upgrading from Windows 7 to Windows 10 – the new PC has been on Windows 10 from the start. I think I've tried just about every suggestion I could find to fix it, except for a complete clean install of Windows. I have just done a repair install of Windows, updated the BIOS and updated all drivers, but the problem is still there and as annoying as ever. I'm therefore ready for any help you can offer, although I see that a lot of people seem to be suffering from the same issue without a resolution. OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10 Home, 20H2, 19042.685 x86 (32bit) or x64 (64bit)? x64 (Only for xp, vista, 7) Service pack? N/A What was original installed OS on system? Windows 10 Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM Age of system? (hardware) 7 months Age of OS installation? 7 months; repair install 2 days Have you re-installed the OS? Yes, repair install retaining files and applications System Manufacturer? PC Specialist Laptop or Desktop? Desktop Exact model number (if laptop, check label on bottom) N/A – custom build MotherBoard - (if NOT a laptop) ASUS® ROG STRIX Z390-F GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs - RGB Ready CPU Intel® Core™ i9 Eight Core Processor i9-9900K (3.6GHz) 16MB Cache RAM (brand, EXACT model, what slots are you using?) 128GB Corsair VENGEANCE DDR4 3000MHz (4 x 32GB) – slots 1–4 Video Card 4GB AMD RADEON™ RX 550 - HDMI, DVI - DX® 12 Power Supply - brand & wattage (if laptop, skip this one) CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY Is driver verifier enabled or disabled? Not sure – I haven't enabled it, so I assume it's disabled What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) ZoneAlarm firewall, Sophos Home 3.2.1 antivirus. Are you using proxy, vpn, ipfilters or similar software? Yes – ExpressVPN Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) I occasionally use WinMount, but this only mounts a virtual drive when in use – i.e. it doesn't mount anything on startup Are you currently under/overclocking? Are there overclocking software installed on your system? No
Speccy link Dropbox link to log files Write a brief description of your problem. You can also include the steps you tried. I've been experiencing audio stuttering since I've had this PC (7 months). It gets worse after after network usage (e.g. downloading large files, steaming via UPnP). Once it starts, web browsing while playing audio will cause stutters while the network is in use. LatencyMon indicates issues with HDAudBus.sys, ndis.sys and Wdf01000.sys (log included in Dropbox link above); sometimes it indicates tcip.sys too. The same problem occurred on my old PC after upgrading from Windows 7 to Windows 10 – the new PC has been on Windows 10 from the start. I think I've tried just about every suggestion I could find to fix it, except for a complete clean install of Windows. I have just done a repair install of Windows, updated the BIOS and updated all drivers, but the problem is still there and as annoying as ever. I'm therefore ready for any help you can offer, although I see that a lot of people seem to be suffering from the same issue without a resolution. OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10 Home, 20H2, 19042.685 x86 (32bit) or x64 (64bit)? x64 (Only for xp, vista, 7) Service pack? N/A What was original installed OS on system? Windows 10 Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM Age of system? (hardware) 7 months Age of OS installation? 7 months; repair install 2 days Have you re-installed the OS? Yes, repair install retaining files and applications System Manufacturer? PC Specialist Laptop or Desktop? Desktop Exact model number (if laptop, check label on bottom) N/A – custom build MotherBoard - (if NOT a laptop) ASUS® ROG STRIX Z390-F GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs - RGB Ready CPU Intel® Core™ i9 Eight Core Processor i9-9900K (3.6GHz) 16MB Cache RAM (brand, EXACT model, what slots are you using?) 128GB Corsair VENGEANCE DDR4 3000MHz (4 x 32GB) – slots 1–4 Video Card 4GB AMD RADEON™ RX 550 - HDMI, DVI - DX® 12 Power Supply - brand & wattage (if laptop, skip this one) CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY Is driver verifier enabled or disabled? Not sure – I haven't enabled it, so I assume it's disabled What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) ZoneAlarm firewall, Sophos Home 3.2.1 antivirus. Are you using proxy, vpn, ipfilters or similar software? Yes – ExpressVPN Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) I occasionally use WinMount, but this only mounts a virtual drive when in use – i.e. it doesn't mount anything on startup Are you currently under/overclocking? Are there overclocking software installed on your system? No
Z zbook Member Joined Oct 2, 2015 Posts 919 Jan 5, 2021 #2 The logs displayed piracy / crack. See forum rules.