[SOLVED] Late Night BSOD - Windows 7 x64 - Bugcheck 0x116 - atikmpag.sys

wmorri · Jan 31, 2014

· OS - 7
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? none
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full Retail Version
· Age of system (hardware) 1 year
· Age of OS installation - have you re-installed the OS? 3 months

· CPU - Intel i5-2320 @ 3.0GHz
· Video Card - Radeon HD 6670
· MotherBoard ASUS P8H77-M Pro
· Power Supply - brand & wattage (if laptop, skip this one) Seasonic 560w

· System Manufacturer
· Exact model number (if laptop, check label on bottom) n/a

· Laptop or Desktop? Desktop

x BlueRobot · Jan 31, 2014

Code:

BugCheck 116, {fffffa800d48e320, fffff880044a6d7c, 0, 2}

Probably caused by : atikmpag.sys ( atikmpag+bd7c )

This bugcheck indicates that a driver has failed to recover from a timeout within the allocated time interval. This is a result of the GPU Scheduler noticing that a thread has taken too long to complete a graphics task, and has attempted to reset it, by the driver has then be unable to reset itself and complete the task.

Code:

0: kd> lmvm atikmpag
start             end                 module name
fffff880`0449b000 fffff880`0453a000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Nov 07 15:49:55 2013 (527BB6A3)
    CheckSum:         000A352F
    ImageSize:        0009F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your graphics card driver to the latest WHQL version from here - Download Drivers

If anyone is interested, here's a small blog post which I wrote explaining the internals of a Stop 0x116 - BSODTutorials: Timeout Detection and Recovery (Stop 0x116) Internals

wmorri · Jan 31, 2014

Thanks, when I go to start my computer now it will start and boot to windows. I am able to get to the desktop, but it is just blue screening now about a minute after reaching the desktop. I will try starting it in safe mode and see what happens.

Patrick · Jan 31, 2014

wmorri said:
Thanks, when I go to start my computer now it will start and boot to windows. I am able to get to the desktop, but it is just blue screening now about a minute after reaching the desktop. I will try starting it in safe mode and see what happens.

Once you're in safe mode, uninstall your video card drivers and then boot back to normal. The issue should cease, and you should be able to install the latest video card drivers and restart and reboot successfully.

Regards,

Patrick

wmorri · Jan 31, 2014

When i go to that Catalyst Control Panel for my video card in safe mode, I am being told that there aren't any drivers that it can find. So I can't uninstall them. Not sure what to do next. Do I uninstall the Catalyst Control Panel?

Patrick · Jan 31, 2014

Yes, uninstall CCC through Control Panel. If that's not listed, I believe AMD has changed their way of uninstalling drivers through what is known as the AMD Catalyst Install Manager. If you right click that in Control Panel and select Change, you can run an Express Uninstall which removes everything.

Regards,

Patrick

wmorri · Jan 31, 2014

So i tried to uninstall the CCC, and I get the message "The WIndows Installer service is not accessible in Safe Mode. Pleasy try again when your computer is not in Safe Mode or you can use System Restore to return your machine to a previous good state."

satrow · Feb 1, 2014

To enable the MSI Installer Service in Safe Mode, use the following reg file:

Code:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer]
@=”Service”

Or there's a Command line version: REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"

For Safe Mode with networking:

Code:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer]
@=”Service”

Command line: REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"

To start the MSI Installer Service once one of the above has enabled it: net start msiserver

wmorri · Feb 1, 2014

Well it all worked, I have to thank you all for your help.

Patrick · Feb 1, 2014

Good to hear, thanks Andy for those instructions as well. Very useful for future reference.

Regards,

Patrick

x BlueRobot · Feb 2, 2014

That's good to know, glad to be able to help.

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[SOLVED] Late Night BSOD - Windows 7 x64 - Bugcheck 0x116 - atikmpag.sys

wmorri

Visiting Expert, Sysnative Administrator Emeritus

Attachments

x BlueRobot

Administrator

wmorri

Visiting Expert, Sysnative Administrator Emeritus

Patrick

Sysnative Staff

wmorri

Visiting Expert, Sysnative Administrator Emeritus

Patrick

Sysnative Staff

wmorri

Visiting Expert, Sysnative Administrator Emeritus

satrow

Moderator, BSOD Kernel Dump Senior Analyst

wmorri

Visiting Expert, Sysnative Administrator Emeritus

Patrick

Sysnative Staff

x BlueRobot

Administrator