Keyboard of my laptop computer does not work

H

Hortiks

Member
Joined
Mar 25, 2019
Posts
17
Hello,
i'm a little confused, cause my keyboard works 1/50, so (i guess) it's not a hardware problem.
I checked the drivers, updated the BIOS ACER, did the updates windows, used the utilitary windows to look for errors w/ devices, but i don't have any progress :/
If you have any idea, i liked (my laptop computer is an Acer Aspire E17 (ES1-711G).
 
Have you tried using an external keyboard to see if you have similar issues with external hardware?
 
Oh yes, sorry, i did, and the external keyboard is functional (but to be honest my laptop computer is not really portable anymore with this solution).
I'm trying to find a solution to avoid this.
That's strange is the fact that the keyboard of my laptop computer is functional in the BIOS, but when i reach the screen windows to enter my password, it does not.
I tried to boot in safe mode, but windows says "invalid password" and when i boot in normal mode with the same password, access granted, so i can't test in safe mode.
 
Can you create a new user account that doesn't use a password and sign into that account in Safe Mode to test?

https://support.microsoft.com/en-us...-create-a-local-user-or-administrator-account

Create a local user account

  1. Select the Start button, select Settings > Accounts and then select Family & other users. (In some editions of Windows you'll see Other users.)
  2. Select Add someone else to this PC.
  3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
  4. Enter a user name, password, password hint or choose security questions, and then select Next.
Click to expand...
 
Thanks for the idea.
With the new account in safe mode, i booted 12 times, and each time, keyboard was functional.
Just got a problem to disable safe mode due to invalid password when the computer required admin acces (the famous "invalid password"), found a solution with an ISO of win10 and the description of this video YT.
But of course, when i came back to normal boot, keyboard was not functional :/
 
That narrows things down a bit. Let's see if a clean boot has any effect on the keyboard issues.

How to perform a clean boot in Windows

If it helps, pay attention to How to determine what is causing the problem after you do a clean boot further down the page in that link.
 
Even without any program, the keyboard refuses to be functional.
I guess i won't have more choice than do an other clean install of win10.
 
Hopefully that will resolve the issue. Seems strange that it would work in your BIOS and in Safe Mode but not in a regular Windows boot. Let us know how things go.
 
Cant understand where the problem comes from, it's not material, cause when i boot on Linux, i've a keyboard/touchpad 100% functional.
NVM, i'll stay on Linux to be able to work, thanks for all (help + time).
 

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