[SOLVED] KB978886 Registry Error prevents SP1 installation

Ellis · Apr 16, 2016

Hi all.

So I've been trying to update my system (Windows 7 Home Premium 64 bit) to Service Pack 1 (better late than never). Got rid of some corrupted security updates, tried multiple installation methods, but Update keeps failing, encounters "unknown error" Code 80070490. CheckSUR only shows one issue:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-04-16 02:58

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_2_for_KB978886~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState

Checking Component Store

Summary:
Seconds executed: 1155
Found 1 errors
CBS Registry Error Total count: 1
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

Here is the SFCFix log:

SFCFix version 3.0.0.0 by niemiro.Start time: 2016-04-16 13:36:06.639
Microsoft Windows 7 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-16 14:07:02.291
----------------------EOF-----------------------

I'm not sure if this is worth noting, but this machine was purchased (and presumably built) WELL after the release of SP1, and the package mentioned in the registry error message came with the original installation.

I will upload the compressed CBS folder shortly.

LogBot · Apr 16, 2016

Logfile submission from Ellis

Logfile submission from Ellis.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2016-04/12478.zip

Ellis · Apr 16, 2016

CBS files have been uploaded. Thank you so much in advance! Ya'll are doing the Lord's work.

BrianDrab · Apr 18, 2016

Is it your intention to update to Windows 10?

Ellis · Apr 19, 2016

No, I'm sticking with Windows 7.

BrianDrab · Apr 19, 2016

No, I'm sticking with Windows 7.

No problem. I like to ask as the process is a little different depending on the direction you are going. OK, please start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Ellis · Apr 19, 2016

SFCFix version 3.0.0.0 by niemiro.Start time: 2016-04-19 11:16:58.364
Microsoft Windows 7 - amd64
Using .txt script file at C:\Users\Owner\Desktop\SFCScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB978886~31bf3856ad364e35~amd64~~6.1.1.0.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB978886~31bf3856ad364e35~amd64~~6.1.1.0.

Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB978886~31bf3856ad364e35~amd64~~6.1.1.0.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB978886~31bf3856ad364e35~amd64~~6.1.1.0.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-04-19 11:16:59.196
Script hash: P/xqDvKTU8n6akdN/1AiHVTHhvuuXuublbRZZYgoVGs=
----------------------EOF-----------------------

BrianDrab · Apr 19, 2016

Good. Please attempt to update to SP1 again and let me know the results.

Ellis · Apr 19, 2016

Success! Thank you so much for all your help, you're a mensch.

BrianDrab · Apr 19, 2016

No problem. Take care.

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[SOLVED] KB978886 Registry Error prevents SP1 installation

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