S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 8, 2019 #261 Please temporarily completely remove BitDefender from the machine using its removal tool and retry SP1. Uninstall Bitdefender
Please temporarily completely remove BitDefender from the machine using its removal tool and retry SP1. Uninstall Bitdefender
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 9, 2019 #263 Please attach CBS.log.
J jaHere Well-known member Joined Oct 20, 2018 Posts 162 Mar 9, 2019 #264 Here it is. Attachments 2019-03-09-02.zip 1.2 MB · Views: 3
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 10, 2019 #265 Thanks. Can you please enable ProcMon as close to failure as you can and then stop it, so I could determine which key is missing. In addition to that, please run SURT. Step#1 - Capture Process Monitor Trace Download and run Process Monitor. Enable it as close to failure as possible. Try installing the update just like you have in the past. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. Zip up and attach the LogFile.PML file as well as your CBS.log
Thanks. Can you please enable ProcMon as close to failure as you can and then stop it, so I could determine which key is missing. In addition to that, please run SURT. Step#1 - Capture Process Monitor Trace Download and run Process Monitor. Enable it as close to failure as possible. Try installing the update just like you have in the past. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. Zip up and attach the LogFile.PML file as well as your CBS.log
J jaHere Well-known member Joined Oct 20, 2018 Posts 162 Mar 10, 2019 #266 Shall I run SURT before ProcMon?
J jaHere Well-known member Joined Oct 20, 2018 Posts 162 Mar 11, 2019 #268 Here are the log files. 2019-03-11.zip (21.47MB) - SendSpace.com
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 12, 2019 #269 Thanks. This fix + SURT Attachments SFCFixScript.txt 2.8 KB · Views: 2
J jaHere Well-known member Joined Oct 20, 2018 Posts 162 Mar 12, 2019 #270 The script failed so I'm attaching the SFCFix output without running SURT + SP1 install. Attachments 2019-03-12.zip 810 bytes · Views: 2
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 12, 2019 #271 Please retry now. Attachments SFCFixScript.txt 2.8 KB · Views: 7
J jaHere Well-known member Joined Oct 20, 2018 Posts 162 Mar 12, 2019 #272 "Preparing to install SP1" failed, same as last time. Attachments 2019-03-13.zip 1.4 MB · Views: 2
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 12, 2019 #273 Please run it with ProcMon as you've done before.
J jaHere Well-known member Joined Oct 20, 2018 Posts 162 Mar 12, 2019 #274 I had to run it 3 times as the timing kept changing by 30 seconds or so. 2019-03-13-02.zip (23.38MB) - SendSpace.com
I had to run it 3 times as the timing kept changing by 30 seconds or so. 2019-03-13-02.zip (23.38MB) - SendSpace.com
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 13, 2019 #275 I didn't get what I needed in the log. Feel free to start it a few mins earlier.
J jaHere Well-known member Joined Oct 20, 2018 Posts 162 Mar 13, 2019 #276 You've got around 4 minutes' worth here... How come with the AV, the SP1 install went all the way to configuring windows, then without the AV it fails 4 minutes into preparing the install? Logfile2019-03-13.zip (92.78MB) - SendSpace.com
You've got around 4 minutes' worth here... How come with the AV, the SP1 install went all the way to configuring windows, then without the AV it fails 4 minutes into preparing the install? Logfile2019-03-13.zip (92.78MB) - SendSpace.com
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 13, 2019 #277 No idea, but I do know that your system was and is extremely damaged (that's why this is taking so long). I have some obligations to tend to today, so I probably won't take care of this until tomorrow.
No idea, but I do know that your system was and is extremely damaged (that's why this is taking so long). I have some obligations to tend to today, so I probably won't take care of this until tomorrow.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 18, 2019 #278 Still working on this. If you don't hear back from me in 48 hours, please send me a PM. Thank you.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Mar 31, 2019 #279 Apologies for the delay! Please do the following: FRST Registry Search 1. Click your Start button and choose Control Panel. 2. In the upper right corner ensure the View by: is set to Category. 3. Select the Programs group. 4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. 5. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one. 6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator. 7. Copy and paste Microsoft-Windows-StorageService into the Search box and click the Search Registry button. 8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt. 9. You may close any remaining open windows now.
Apologies for the delay! Please do the following: FRST Registry Search 1. Click your Start button and choose Control Panel. 2. In the upper right corner ensure the View by: is set to Category. 3. Select the Programs group. 4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. 5. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one. 6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator. 7. Copy and paste Microsoft-Windows-StorageService into the Search box and click the Search Registry button. 8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt. 9. You may close any remaining open windows now.
J jaHere Well-known member Joined Oct 20, 2018 Posts 162 Mar 31, 2019 #280 No problem. Here's the SearchReg.txt file. Attachments SearchReg.txt 5.7 KB · Views: 1