[SOLVED] KB5025285 failing on install on Server 2012 R2 VM with error 0x800F0831

[sysanalyst001]

Hi, I'm trying to install 2023-04 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5025285) on a Server 2012 R2 VM but it keeps failing with error 0x800F0831. Manually downloading and installing the update file from Microsoft Update Catalog gives the same result. This was also happening on the March 2023 Security Monthly Quality Rollup. Running dism /online /cleanup-image /checkhealth gives 'No component store corruption detected'.

I've attached the CBS logs, the ComponentScanner.txt file and the zipped COMPONENTS file can be downloaded here - any help on this would be appreciated.

 

[PeterJ]

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[sysanalyst001]

Here's the SFCFix.txt file:

 

[PeterJ]

Great.
Restart the machine.
Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

sfc /scannow

Wait for this to finish before you continue

copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[sysanalyst001]

Here's the zipped cbs.txt file:

 

[PeterJ]

The log looks clean.
Try to install KB5025285 again and report the result.
If it fails attach a fresh copy of the file cbs.log to your next reply.

 

[sysanalyst001]

KB5025285 failed again after downloading from Microsoft Update Catalog and running the .exe. Here's the zipped cbs.txt:

 

[PeterJ]

The cbs.log is clean again.
Try to install KB5025285 again and provide a screenshot of the result.
If it fails attach a fresh copy of the file C:\Windows\Logs\DISM\dism.log to your next reply.

 

[sysanalyst001]

Here you go:

 

[PeterJ]

Is update KB5025288 installed ?

 

[sysanalyst001]

Hmmm, looks like it actually has installed - should've checked first, sorry. Windows Update is still flagging KB5023765 (March 2023's Security Rollup) as available even though it's been superseded which I think threw me. Thanks for all of your help with resolving this!

 

[PeterJ]

Boot the machine into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
After that, check Windows Update again and report the result.

 

[sysanalyst001]

KB5029312 (2023-08 Security Monthly Quality Rollup for Server 2012 R2 x64) is now failing to install on this same machine even after running dism /online /cleanup-image /restorehealth - please see the attached zip file which contains cbs.log and dism.log.

All other updates (e.g. KB5028957, KB5028962, KB5028970) installed without any issues - only KB5029312 is failing. Any help on this would be appreciated again.

 

[PeterJ]

Restart the machine.
Next, do following only.

Install Update with DISM

1. Download the update MSU here: https://catalog.s.download.windowsu..._21a755f91fb3893406bdc316548f1ef6d054cb5e.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows8.1-kb5029312-x64_21a755f91fb3893406bdc316548f1ef6d054cb5e.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb5029312-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[sysanalyst001]

Installation of the update failed - here are the details as requested:

 

[PeterJ]

The log doesn't show an error.
Please redo the instructions in message #14.

 

[sysanalyst001]

Here's the requested info - I took the logs immediately after running the command so hopefully the error should show up in them.

 

[PeterJ]

Still a clean cbs.log.
Lets have a look at some settings.

FRST Scan:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
   
2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Attach the logfile Fixlog.txt to your next reply.

 

[sysanalyst001]

Here's Fixlog.txt as requested:

 

[PeterJ]

Export registry as hive

• Click on the Start button and in the search box, type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  
  
• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.