KB5023788 fails to install on Windows Small Business Server 2016

mjmeans · Apr 13, 2024

Fails to install from Windows Update, WUSA or DISM AddPackage:

Code:

PS C:\WUTemp> DISM.exe /Online /Add-Package /PackagePath:Windows10.0-KB5023788-x64.cab

Deployment Image Servicing and Management tool
Version: 10.0.14393.4169

Image Version: 10.0.14393.4169

Processing 1 of 1 - Adding package Package_for_KB5023788~31bf3856ad364e35~amd64~~14393.5771.1.0
[==========================100.0%==========================]
An error occurred - Package_for_KB5023788 Error: 0x8007371b

Error: 14107

One or more required members of the transaction are not present.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Here seems to be the relevant CBS.LOG entries:

Code:

2024-04-13 16:28:32, Info                  CSI     Install: flags: 0 tlc: [f52e0b1d3a2993373cd8a912bb492e1e, version 10.0.14393.5771, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:82]'Package_50_for_KB5023788~31bf3856ad364e35~amd64~~14393.5771.1.0.5023788-77_neutral' ncdata: [l:0]'') thumbprint: [l:64]'2430323fb0631da6fbe2cd858cb18593f1355bd78be90f6cbdd63c4086eca720'
  (111)  Install: flags: 0 tlc: [f52e0b1d3a2993373cd8a912bb492e1e, version 10.0.14393.5771, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:83]'Package_81_for_KB5023788~31bf3856ad364e35~amd64~~14393.5771.1.0.5023788-136_neutral' ncdata: [l:0]'') thumbprint: [l:64]'fa1e38331e3814fc52cd94d5303ed59164834433ad7ebd3513ff8364a9274f81'
  (112)  Install: flags: 0 tlc: [029632e132cde88f1b877e55254a112c, version 10.0.14393.5771, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:82]'Package_50_for_KB5023788~31bf3856ad364e35~amd64~~14393.5771.1.0.5023788-78_neutral' ncdata: [l:0]'') thumbprint: [l:64]'2430323fb0631da6fbe2cd858cb18593f1355bd78be90f6cbdd63c4086eca720'
  (113)  Install: flags: 0 tlc: [029632e132cde88f1b877e55254a112c, version 10.0.14393.5771, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:83]'Package_81_for_KB5023788~31bf3856ad364e35~amd64~~14393.5771.1.0.5023788-137_neutral' ncdata: [l:0]'') thumbprint: [l:64]'fa1e38331e3814fc52cd94d5303ed59164834433ad7ebd3513ff8364a9274f81'
2024-04-13 16:28:32, Info                  CBS    FLOW: Enter Installation Stage: Closure Analysis, Current Operation Stage: Installing
2024-04-13 16:28:32, Info                  CSI    0000007d Changelist shadowed missing its manifest - Microsoft-Windows-ServicingStack-Inetsrv, version 10.0.14393.4650, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}
2024-04-13 16:28:32, Info                  CSI    0000007e Changelist shadowed missing its manifest - Microsoft-Windows-ServicingStack-Net, version 10.0.14393.4650, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}
2024-04-13 16:28:32, Info                  CSI    0000007f Changelist shadowed missing its manifest - Microsoft-Windows-ServicingStack-Net, version 10.0.14393.4650, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
2024-04-13 16:28:32, Error                 CSI    00000080@2024/4/13:23:28:32.672 (F) onecore\base\wcp\componentstore\csd_winners.cpp(1273): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateManifestsMissingError expression: (null)
[gle=0x80004005]
2024-04-13 16:28:32, Info                  CBS    Added C:\Windows\Logs\CBS\CBS.log to WER report.
2024-04-13 16:28:32, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20240413155510.log to WER report.
2024-04-13 16:28:32, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20240413080339.log to WER report.
2024-04-13 16:28:32, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20240413054632.log to WER report.
2024-04-13 16:28:32, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20240405090036.log to WER report.
2024-04-13 16:28:32, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20240315090050.cab to WER report.
2024-04-13 16:28:32, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-04-13 16:28:32, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-04-13 16:28:32, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-04-13 16:28:32, Error                 CSI    00000081 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #105881# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150024]
2024-04-13 16:28:32, Error                 CSI    00000082 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #105880# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150024]
2024-04-13 16:28:32, Error                 CSI    00000083 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #105879# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150024]
2024-04-13 16:28:32, Error                 CSI    00000084 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #105878# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150024]
2024-04-13 16:28:32, Error                 CSI    00000085 (F) HRESULT_FROM_WIN32(ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE) #99126# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x8007371b]
2024-04-13 16:28:32, Error                 CSI    00000086 (F) HRESULT_FROM_WIN32(ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE) #88577# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102, pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x8007371b]
2024-04-13 16:28:32, Error                 CSI    00000087 (F) HRESULT_FROM_WIN32(ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE) #88576# 1371473 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0)
[gle=0x8007371b]
2024-04-13 16:28:32, Info                  CBS    Setting ExecuteState key to: ExecuteStateNone

I then tried to re-add the KBs to the image that KB5023788 superceeded (3199209, 4013418, 4049065, 4465659). No errors. But when attempting again to add
KB5023788 that failed in the same way.

Based on this thread which describes a solution to the "Changelist shadowed" and 0x8007371b error in CBS.LOG, I checked the relevant registry entries, such as:

Code:

PS C:\WUTemp> reg query "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-servicingstack-inetsrv_31bf3856ad364e35_none_64152339358d1534" /s

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-servicingstack-inetsrv_31bf3856ad364e35_none_64152339358d1534
    (Default)    REG_SZ    10.0

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-servicingstack-inetsrv_31bf3856ad364e35_none_64152339358d1534\10.0
    10.0.14393.0    REG_BINARY    01
    (Default)    REG_SZ    10.0.14393.4650
    10.0.14393.1051    REG_BINARY    01
    10.0.14393.1439    REG_BINARY    01
    10.0.14393.1561    REG_BINARY    01
    10.0.14393.1883    REG_BINARY    01
    10.0.14393.2182    REG_BINARY    01
    10.0.14393.2272    REG_BINARY    01
    10.0.14393.2602    REG_BINARY    01
    10.0.14393.2782    REG_BINARY    01
    10.0.14393.2963    REG_BINARY    01
    10.0.14393.3022    REG_BINARY    01
    10.0.14393.3081    REG_BINARY    01
    10.0.14393.3200    REG_BINARY    01
    10.0.14393.3262    REG_BINARY    01
    10.0.14393.3320    REG_BINARY    01
    10.0.14393.3561    REG_BINARY    01
    10.0.14393.3622    REG_BINARY    01
    10.0.14393.3801    REG_BINARY    01
    10.0.14393.3926    REG_BINARY    01
    10.0.14393.4227    REG_BINARY    01
    10.0.14393.4349    REG_BINARY    01
    10.0.14393.4650    REG_BINARY    01
    10.0.14393.82    REG_BINARY    01
    10.0.14393.3744    REG_BINARY    01
    10.0.14393.4222    REG_BINARY    01
    10.0.14393.349    REG_BINARY    01

However, as you can see there is no mismatch of the version value in (default). SFC /ScanNow and Dism /Online /Cleanup-Image /RestoreHealth also fail. I have also tried using a ISO as dism repair source, and a normal Windows 2016 installation as a dism repair source with no success.

A secondary problem is that the system also experiences a Stop Code 0xc000021a unless I disable driver signing from the F8 boot screen, which is why I was trying to add the update to the image directly instead of using dism.

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KB5023788 fails to install on Windows Small Business Server 2016

mjmeans

Well-known member