[SOLVED] KB5019964 fails to install on Win 2016 (driver issue?)

[Weiler]

Hello, everyone. The latest cumulative update fails to install on one of my boxes with following error in CBS.log

Can you please help me to figure out what's the core issue and how to solve it?
Thank you

 

[Maxstar]

Hi,

I am checking to see if you still need help with this thread. If so, could you please provide the following registry export.

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• Copy and paste the following command line and press Enter.

reg query "HKLM\SYSTEM\CurrentControlSet\Services" /s > "%userprofile%\desktop\RegExp.txt"

• When finished, a logfile called RegExp.txt is saved on your desktop.
• Post the logfile as attachment in your next reply.

 

[Weiler]

Hello. Thank you for your response.
We have reinstalled that server keeping files and configuration, but we have another one also Win 2016 also complaining on mshdc.inf, but it's KB5022838 now.




Zip file contains setupapi.dev.log, CBS.log and RegExp.txt you requested

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s) and the setupapi.dev.log.

 

[Weiler]

It worked!
Thank you very much!

 

[Maxstar]

You're welcome. Glad to hear the problem has been resolved...