[SOLVED] KB4520005 failed each time with error code 80073701

Zobensky · Oct 29, 2019

Hi everyone,

Please, I need your help to correct Windows update on a server 2012 R2.

It is impossible for me to install the importants update. I have this error code when I try to install them: code 80073701.

I used DISM.exe /Online /Cleanup-Image /RestoreHealth and sfc /scannow to try to fix the problème, without success.

Please, here is the link for CBS log file Transfer - Dropbox

Message that I receive for DISM:
[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was repaired.
The operation completed successfully.

Message that I receive for SFC:
Windows Resource Protection did not find any integrity violations.

Thank you in advance.

Best regards,

Zobensky

Sysnative Windows Update · Oct 30, 2019

Hello and welcome!

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4512488 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

Zobensky · Oct 30, 2019

Hi!

Thanks so much for the follow up.

Attached is the file requested.

Best regards,

Zobensky

Sysnative Windows Update · Oct 30, 2019

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Reboot and retry updates.

Zobensky · Oct 30, 2019

Hi!
I reboot the server and the important update (KB4520005) failed with the same error (Code 80073701).

Attached is the fixlog file.

Thanks for your help.

Best regards,

Zobensky

Sysnative Windows Update · Oct 30, 2019

Hi!

Please attach CBS.log.

Zobensky · Oct 30, 2019

Hi!

Thanks so much for the quick follow up.

Please, here is the link for CBS log file Transfer - Dropbox

Best regards,

Zobensky

Sysnative Windows Update · Oct 30, 2019

Hi!

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4516067 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

Zobensky · Oct 31, 2019

Hi!

Thanks so much for the follow up.

Attached is the file requested.

Best regards,

Zobensky

Sysnative Windows Update · Oct 31, 2019

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Reboot and retry updates.

Zobensky · Oct 31, 2019

Hi Softwaremaniac,

Thanks for your help. Much appreicated.

Now, I am able to install the important update (KB4520005).

Please, see attached file: Fixlog.txt.

Thank you very much.

Best regards,

Zobensky

Sysnative Windows Update · Oct 31, 2019

Excellent!

Any other issues?

Zobensky · Oct 31, 2019

No. Thanks for your great support.

Best regards,

Zobensky

Sysnative Windows Update · Oct 31, 2019

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[SOLVED] KB4520005 failed each time with error code 80073701

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