[SOLVED] KB4486563 fails with error 80073701 on Windows7 x64

A

arny

Contributor
Joined
Feb 16, 2019
Posts
8
Hello there,

last week an update, which I don't remember installing, apparently failed and I got the boot screen saying "Failure configuring Windows updates. Reverting changes." Afterwards I used the Windows Update Troubleshooter to find and correct some errors and everything seemed to be fine again.

However, when Windows Update tried to apply the 2019-02 Security Monthly Quality Rollup (KB4486563) last night, it failed with error code 80073701. I followed the step by step instructions on this forum and ran the SFC and SURT scans, with the latter showing 1578 uncorrected corruptions! Do I really have to download all these missing packages or might there be another (registry?) issue in the backgroud?

SFCFix returned the following and the CBS-folder can be found here: CBS.zip

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-02-16 07:36:00.342
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1578
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-02-16 07:37:23.861

Any help would be greatly appreciated, thank you!
 
Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
SFCFix.zip

Afterwards, run SURT again and attach CheckSUR.log.
 
Alright, here we go, I've attached both the SFCFix.txt and CheckSUR.log.

Looking very good, but still some way to go (as far as I can tell).

I can't thank you enough for even trying to clean up this mess!
 

Attachments

Sorry that I have to keep bothering you.

I really have no idea how much work this means for you.

Thank you again for helping me!
 

Attachments

Yes, you did it! But should I just try to install the original update again, now?

I really do not want to mess it up after all this.
 

Attachments

You were absolutely right, of course.

The CBS.log grew to 60 MB. Hope you can find some clues in there.

Thanks again.
 

Attachments

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4471318 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.
 
Alright, please find the results attached.

Just to be certain, you are aware that the name of the update in your instructions (KB4471318) was not the one that is failing (KB4486563), right?
 

Attachments

That is correct. The remnants of the update we searched for are blocking the installation of KB4486563.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.
 

Attachments

I'm struggling with what seems to be the exact same issue with my 64-bit Windows 7 computer.

My update KB4486563 is failing with error code 80070490. However, the first attempt at installing on 2/13 failed with error code 800F083F.

I'm tempted to follow these exact same instructions but am hesitant because of the "NOTICE" in softwaremaniac's post.


EDIT: I shouldn't have said that it's the exact same issue, it's a completely different error code from OP. I started a new thread.
 
Last edited:
@vuduballs, you did the right thing by opening your own thread. It might be a couple of days until someone picks it up, but these guys will most likely take care of your problem as if it were the most natural thing in the world.

@softwaremaniac, your fix worked perfectly and I cannot thank enough for your helping me! While I hope I won't need your help again anytime soon, it is great to know that there is people like you doing what you do for free. I just made a small donation to the site and hope it helps you continue your great work.

One last question maybe: the process we had to go through where you replaced all these missing packages, was that because I had deleted the Windows Update Cache when the previous update had to be reverted? Or were these files actually corrupted, i.e. might there be a problem with my hard drive?
 
Hi to the both of you!

@vuduballs It's a good thing that you did not follow my instructions.

@arny That's great news!

The files were actually corrupt. From my experience, this does not automatically mean that your HDD is damaged as this would likely cause a variety of different symptoms. What happened here was in fact the remnants of an older update were blocking the installation of the new one and as soon as I'd removed it, all was well. :) Appreciate the donation as well!
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top