S slither Member Joined Mar 25, 2021 Posts 5 Mar 25, 2021 #1 I have a problem installing the kb4474419 update on a Windows 7 computer.I tried almost everything I found on the internet but without success.A friend told me about SFCfix that he had solved the same problem, but it didn't work out for me Please help me with advice. Attachments CBS.rar 193.6 KB · Views: 1 SFCFix.txt 6.4 KB · Views: 2 CheckSUR.log 3 KB · Views: 2
I have a problem installing the kb4474419 update on a Windows 7 computer.I tried almost everything I found on the internet but without success.A friend told me about SFCfix that he had solved the same problem, but it didn't work out for me Please help me with advice.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Mar 26, 2021 #2 Hello and welcome, Follow the instructions below please. Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the file SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Step 2: Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log. Download SURT for your system. (Windows 7 SP1 x64) Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes). On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log. Attach this log to your next reply. Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
Hello and welcome, Follow the instructions below please. Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the file SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Step 2: Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log. Download SURT for your system. (Windows 7 SP1 x64) Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes). On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log. Attach this log to your next reply. Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
S slither Member Joined Mar 25, 2021 Posts 5 Mar 26, 2021 #3 Dear Peter, Thank you for your kind assistance:) System File Checker now does not give more errors, but the problem with kb4474419 is still present Pls see the attached log files. Attachments CBS.7z 102 KB · Views: 2 CheckSUR.log 394 bytes · Views: 0 SFCFix.txt 15.5 KB · Views: 1 WindowsUpdate.7z 110.9 KB · Views: 1
Dear Peter, Thank you for your kind assistance:) System File Checker now does not give more errors, but the problem with kb4474419 is still present Pls see the attached log files.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Mar 26, 2021 #4 Attach the file C:\Windows\INF\setupapi.dev.log to your next reply.
S slither Member Joined Mar 25, 2021 Posts 5 Mar 27, 2021 #5 Dear Peter, Pls find attached setupapi.dev.log Attachments setupapi.dev.log.7z 78.2 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Mar 27, 2021 #6 Disconnect all none essential USB devices and try again.
S slither Member Joined Mar 25, 2021 Posts 5 Mar 28, 2021 #7 Dear Peter, I did it but the problem remained. Attachments CBS.7z 116.6 KB · Views: 2 WindowsUpdate.7z 113.8 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Mar 28, 2021 #8 Post a screenshot of Device Manager. Read this on how to take a screenshot. Upload the image file to a file-sharing site such as Filedropper or imgur.com and post the downloadlink.
Post a screenshot of Device Manager. Read this on how to take a screenshot. Upload the image file to a file-sharing site such as Filedropper or imgur.com and post the downloadlink.
S slither Member Joined Mar 25, 2021 Posts 5 Mar 28, 2021 #9 Dear Peter, P.S. Do you think hardlock could be the problem? Attachments scr.png 203.1 KB · Views: 4 hardlock scr.png 218.6 KB · Views: 4 Last edited: Mar 28, 2021
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Mar 29, 2021 #10 Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows. After that, check Windows Update again and post the result.
Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows. After that, check Windows Update again and post the result.