[SOLVED] KB4474419 can't be installed on Windows 7 64bit

jonmoxleyfan · Apr 14, 2020

Hello and thank you for all the help you provide to people from all over the wolrd. After "fighting" with my problem for one day I am asking for help. I'd say I'm an advanced PC user, but not when it comes to OS stuff.

The situation is this, I had a double boot setup for a couple of years. After reading that KB4474419 had a problem with double boot I did bootrec /fixmbr and /fixbook and now I am loading straight into Windows without GRUB. When trying to install KB4474419 it says it installed and requires a reboot. When shutting down it goes to 30%, then after startup it goes straight to Startup Repair. Sometimes the repair suceeds automatically and shows the "hal.dll is corrupted" as the root cause found, then launches the system and obviously update is not installed. Sometimes the only way to boot back was by using command line DISM /Remove-Package and uninstalling package KB4474419 ~amd64~~ etc (sorry dont remember how it was written fully), by the way if I remember correctly the status was always Pending, never installed.

Following the instructions I'm attaching the CBS folder with logs. I also ran the Farbar Recovery Scan Tool with "Search Registry" for "KB4474419" and the result log is in the archive too ("SearchReg.txt"). Thank you.

edit2: changed from rar to zip
EDIT: sorry forgot to paste SFCFix.txt, here it is (its not the first run so I guess thats why it was instant, first run I remember showing 0 in all lines):

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-04-14 18:53:02.199
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-04-14 18:53:31.263
----------------------EOF-----------------------

PeterJ · Apr 14, 2020

Hello and welcome,

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:3133977
Let me know if it says it was successful or if there are any errors.

jonmoxleyfan · Apr 14, 2020

Hello, thank you for responding.

I followed the instructions and that update was successfuly removed, I have restarted my PC and awaiting further instructions.

PeterJ · Apr 14, 2020

FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB3133977 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

jonmoxleyfan · Apr 14, 2020

Done, in Step 4 when I clicked Turn Windows features on or off the dialog was called "Windows Features" not "Server Manager", it was a list of features like Games, Media Features etc with most of them checkbox off, anyway here is the result

PeterJ · Apr 14, 2020

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.

jonmoxleyfan · Apr 14, 2020

After those steps once again Windows Update said that KB4474419 was installed successfuly, just needs a restart. When shutting down it configures to 30% then shuts off. After restart I get a black screen that shows to me :
Windows Boot Manager
Windows failed to start. File: hal.dll Status:0xc0000098.
Info: Windows failed to load because a required file is missing, or corrupt.

After system repair (it automatically fixes it and restarts PC), the update is not installed. In "Update History" I can see the failed result with code 800F0816.
I am sending you my Fixlog and cbs.log as a zip.

PeterJ · Apr 14, 2020

Make sure you have a backup of all your important data.

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4474419
Let me know if it says it was successful or if there are any errors.

jonmoxleyfan · Apr 14, 2020

A window appears that says "The update KB4474419 is not installed on this computer".

PeterJ · Apr 14, 2020

FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB4474419 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

jonmoxleyfan · Apr 14, 2020

This is the result :

PeterJ · Apr 14, 2020

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
ChkDsk Scan

Click on Start - All programs - Accessories.
Rightclick on Command-prompt and select Run as administrator.
When command prompt opens, typ chkdsk into it, then press enter.
Wait for this to complete.
Download ListChkdskResult.exe by SleepyDude and save it on your desktop.
Rightclick

ListChkdskResult.exe and select Run as administrator. Notepad will open the file ListChkdskResult.txt on completion. (The file ListChkdskResult.txt can be found on your desktop.)
Copy and paste its content in your next reply.

jonmoxleyfan · Apr 14, 2020

I have to go to sleep now, thank you for helping so far. Cant help but think that the problem might be in some partitions on disk or boot related or something else related to disk because it's a mess that I dont really understand, but for now I will follow your advice and not "self-medicate".

Step 1 result attached as txt.

Step 2 result :

Code:

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 14.04.2020 23:01:21 >------
Category: 0
Computer Name: Oleh-PC
Event Code: 26212
Record Number: 477531
Source Name: Chkdsk
Time Written: 04-14-2020 @ 20:00:53
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot. 

Checking file system on C:
The type of the file system is NTFS.

WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
  805120 file records processed.                                         

File verification completed.
  1770 large file records processed.                                   

  0 bad file records processed.                                     

  2 EA records processed.                                           

  62 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 3)...
  1060110 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 3)...
  805120 file SDs/SIDs processed.                                       

Cleaning up 85 unused index entries from index $SII of file 0x9.
Cleaning up 85 unused index entries from index $SDH of file 0x9.
Cleaning up 85 unused security descriptors.
Security descriptor verification completed.
  127496 data files processed.                                           

CHKDSK is verifying Usn Journal...
  34618840 USN bytes processed.                                           

Usn Journal verification completed.
Windows has checked the file system and found no problems.

 117115903 KB total disk space.
 114953620 KB in 671192 files.
    429608 KB in 127497 indexes.
         0 KB in bad sectors.
    910603 KB in use by the system.
     65536 KB occupied by the log file.
    822072 KB available on disk.

      4096 bytes in each allocation unit.
  29278975 total allocation units on disk.
    205518 allocation units available on disk.

-----------------------------------------------------------------------
Category: 0
Computer Name: Oleh-PC
Event Code: 1001
Record Number: 475954
Source Name: Microsoft-Windows-Wininit
Time Written: 04-14-2020 @ 10:20:21
Event Type: Information
User:
Message:

Checking file system on D:
The type of the file system is NTFS.
Volume label is DISK_D.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  2031104 file records processed.                                         

File verification completed.
  2117 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  3 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 3)...
  2425034 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 3)...
  2031104 file SDs/SIDs processed.                                       

Cleaning up 2100 unused index entries from index $SII of file 0x9.
Cleaning up 2100 unused index entries from index $SDH of file 0x9.
Cleaning up 2100 unused security descriptors.
Security descriptor verification completed.
Inserting data attribute into file 60.
  196967 data files processed.                                           

CHKDSK is verifying Usn Journal...
  35267016 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

1433599999 KB total disk space.
1419970772 KB in 1643231 files.
    736480 KB in 196967 indexes.
         0 KB in bad sectors.
   2176815 KB in use by the system.
     65536 KB occupied by the log file.
  10715932 KB available on disk.

      4096 bytes in each allocation unit.
 358399999 total allocation units on disk.
   2678983 allocation units available on disk.

Internal Info:
00 fe 1e 00 50 14 1c 00 37 9f 30 00 00 00 00 00  ....P...7.0.....
49 1f 00 00 03 00 00 00 00 00 00 00 00 00 00 00  I...............
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

-----------------------------------------------------------------------

PeterJ · Apr 14, 2020

I have to go to sleep now,

No problem, we don't need to hurry. Sleep well.

The following might take several hours to complete. You can do it overnight if you like.

Click on Start - All Programs - Accessories.
Right-click on Command-prompt and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.

Code:

chkdsk c: /f /r

At the question "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)", press Y.
Restart the system.

Do not press any key during the restart. This will allow CHKDSK to start.
Wait for this to complete. Please note that this may take several hours. Let it run even if it looks like the process has stopped!
On completion, the system will restart automatically.

jonmoxleyfan · Apr 15, 2020

Good afternoon, I followed the instructions. Chkdsk was 5 steps and overall it took less than 20 minutes, I don't know if it's good or bad. The system automatically restarted, said it was NTFS and the drive is clean or something like that.

PeterJ · Apr 15, 2020

20 minutes is much less than expected but if the drive is reported as clean that is fine.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following commands into it, press enter after each.
Code:
```
sfc /scannow
```
Wait for this to finish before you continue
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

jonmoxleyfan · Apr 15, 2020

Here:

PeterJ · Apr 15, 2020

Check Windows Update and report the result.

jonmoxleyfan · Apr 15, 2020

Same result sadly, says Update installed but requires a System Restart, after restart hal.dll missing, it fixes itself with Startup Repair and says Root Reason : Unspecified changes to system configuration might have caused this error, then it restarts and I can log in again but obviously with no update.

PeterJ · Apr 15, 2020

Which update(s) were available and installed ?

[SOLVED] KB4474419 can't be installed on Windows 7 64bit

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