[SOLVED] KB4467697 fails to install with error code 800F0831

[seanantenbring]

Hello,

KB4467697 fails to install. I've tried sfcscan, dism health scan and running SFCFix with no success and now I could do with some help from a human please :)

Please see attached SearchReg for the KB4467697, SFCFix, CBS and WindowsUpdate log files.

Many thanks in advance!

SeanView attachment Logs.zip

 

[Sysnative Windows Update]

Hello Sean and welcome to Sysnative!

Install Update with DISM

1. Download this update and save to your desktop. The file name will be Windows8.1-KB4338815-x64.cab.zip.
2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
5. Copy and paste the following command into the command prompt window and press enter.
   
   dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB4338815-x64.cab
6. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation. <---You may not get this line.
   Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

 

[seanantenbring]

Many thanks for the quick response, this has solved the issue with KB4467697 installing. I've just looked at the CBS log file and can see where the error resides which tells you that its corrupt, I just couldn't pin point the problem when I looked!

Thanks again
Sean

Hello Sean and welcome to Sysnative!

Install Update with DISM

1. Download this update and save to your desktop. The file name will be Windows8.1-KB4338815-x64.cab.zip.
2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
5. Copy and paste the following command into the command prompt window and press enter.
   
   dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB4338815-x64.cab
6. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation. <---You may not get this line.
   Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

 

[Sysnative Windows Update]

Great news!