[SOLVED] KB4103723 rolls back after 63%

[rene404]

Hi,

Our Windows Server 2016 has a issue with the the monthly cumulative update for some time now. Since the latest update, KB4103723, I have done some more testing to find the issue.

The installation of the update works fine, however after a few reboots, on 63% it rolls back.

I have already done:

- Install the update trough Windows Update
- Downloaded the full update on the MS website
- sfc /scannow (No issues found)
- Dism /Online /Cleanup-Image /RestoreHealth (Completes without warning or errors)
- Run SFCFix (No issues found)

Still, the updates rolls back at 63%.

I was unable to find any issues on the CBS logfile, but it can be found here:

ExpireBox | CBS.zip

Thanks!

 

[Sysnative Windows Update]

Hello and welcome! Please attach: C:\WINDOWS\INF\setupapi.dev.log

 

[rene404]

Thank you for the fast response!

You can find the file here: https://expirebox.com/download/b0b9984b0ff47128d153a5d73a35bad7.html

 

[Sysnative Windows Update]

Please attempt the install again and when it fails on configuring attach both CBS.log and setupapi.dev.log.

Are you using Hyper-V on the machine?

 

[rene404]

I have run the update again, same result. Rollback at 63%.
We do not run Hyper-V on the machine.

There are the logfiles: https://expirebox.com/download/6cfd84831df9e48db376240127fa0cd3.html

 

[Sysnative Windows Update]

The link errors out for me...

 

[rene404]

The link errors out for me...

Seems ExpireBox has a issue.
Let's try WeTransfer:

WeTransfer

 

[Sysnative Windows Update]

Yes, that worked!

It appears that you could have an instance of two or more SID pointing to the same ProfileImagePath.

2018-05-14 18:11:09, Info                  CSI    0000021d Begin executing advanced installer phase 31 index 723 (sequence 755)
    Old component: [l:150 ml:151]'Microsoft-Windows-themeui, Culture=neutral, Version=10.0.14393.2214, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=wow64, versionScope=NonSxS'
    New component: [l:147 ml:148]'Microsoft-Windows-themeui, Culture=neutral, Version=10.0.14393.0, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=wow64, versionScope=NonSxS'
    Install mode: delta
    Smart installer: FALSE
    Installer ID: {f60fff05-7c5c-48dd-a1d2-b75aa14ad9b4}
    Installer name: 'Per-User Registry Installer'
2018-05-14 18:11:09, Info                  CSI    0000021e Loading user account SID S-1-5-21-2837399214-2921096642-2879569356-1001
2018-05-14 18:11:09, Info                  CSI    0000021f Loading user account SID S-1-5-21-2837399214-2921096642-2879569356-1003
2018-05-14 18:11:20, Error                 CSI    00000220@2018/5/14:16:11:20.605 (F) onecore\base\wcp\rtllib\inc\auto_hive.h(180): Error STATUS_SHARING_VIOLATION originated in function Windows::Rtl::AutoHive::Load expression: Status
[gle=0x80004005]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList see there are trwo entries present:

SID S-1-5-21-2837399214-2921096642-2879569356-1001
SID S-1-5-21-2837399214-2921096642-2879569356-1003

Please check which of the two is missing the Migrated value and delete that one.

 

[rene404]

Thanks! That was the fix!

For some strange reason there where a lot of double accounts, after removing those it worked.

 

[Sysnative Windows Update]

Great! Thanks for letting me know!