[SOLVED] KB4103718 installation hangs forever almost complete Win7

R

rhorha999

Active member
Joined
May 27, 2018
Posts
30
Hi and thanks in advance for your help!


I am helping a friend with a Dell XPS 8300 tower with Windows 7 Pro SP1. When he gave it to me, "Windows failed to start" black screen. I ran MemTest and found one of four 2GB sticks of RAM gone bad. Replaced it. Ran ChkDsk and it fixed a bunch of stuff and now Windows boots.


Prior to the "Windows failed to start" issue, File Explorer was crashing with Visual C++ Runtime error. I was able to isolate this as an Explorer plugin from McAfee Backup and disable it. Now File Explorer works normally.


The final issue, that I have not resolved, is Windows Update May 2018 Rollup KB4103718 getting almost complete but then hanging forever during the installation (not post-reboot configuration). I have to stop the WU service and reboot, after which it gets offered again in Windows Update.


I tried renaming the SoftwareDistribution folder and then Windows Update was offering previous monthly rollup(s), so maybe they never got installed either? (Again, not my PC, helping a friend.)


*** I just uninstalled McAfee Total Protection, rebooted, ran the McAfee Removal Tool, then rebooted, then...


I tried installing KB4103718 from the MSU via:
expand {update name}.msu -f:* C:\temp
DISM.exe /Online /Add-Package /PackagePath:C:\temp\{update name}.cab


Here is the result:


C:\~KB4103718Hangs\ExpandedMSU>DISM.exe /Online /Add-Package /PackagePath:.\Windows6.1-KB4103718-x64.cab


Deployment Image Servicing and Management tool
Version: 6.1.7600.16385


Image Version: 6.1.7601.18489


Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~amd64~
~7601.24136.1.4
[==========================100.0%========================= ] An error occurred -
Package_for_RollupFix Error: 0x800706be


Error: 1726


The remote procedure call failed.


The DISM log file can be found at C:\Windows\Logs\DISM\dism.log


==============================================================
==============================================================


C:\Windows\system32>sfc /scannow


Beginning system scan. This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log


==============================================================
==============================================================


I ran SFCFix (twice, once w/o Windows 7 DVD, then I inserted a Window DVD):


I will paste SFCFix results into separate posts.


==============================================================
==============================================================


CBS.zip Download Page Link: Download CBS.zip from Sendspace.com - send big files the easy way
 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-30 09:34:38.358
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
FIXED: Corruption at C:\Windows\winsxs\msil_system.data.entity_b77a5c561934e089_6.1.7601.17514_none_85ecfa1699fbeb3b\System.Data.Entity.dll has been successfully repaired from C:\Program Files (x86)\Reference Assemblies\Microsoft\Framework\v3.5\System.Data.Entity.dll.




CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-ddores_31bf3856ad364e35_6.1.7600.16385_none_7abace20583d89b4\DDORes.dll




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-05-30 09:39:35.858
----------------------EOF-----------------------
 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-30 09:44:26.580
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-ddores_31bf3856ad364e35_6.1.7600.16385_none_7abace20583d89b4\DDORes.dll




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-05-30 09:46:11.677
----------------------EOF-----------------------
 
Okay, I was able to replace the
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-ddores_31bf3856ad364e35_6.1.7600.16385_none_7abace20583d89b4\DDORes.dll
with a good copy from another Win7 PC using Hiren's Boot CD. SFCFix log now clean:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-06-04 15:45:10.677
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

I ran a SURT scan, CheckSUR.log clean:



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-06-04 16:12


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 992
No errors detected






Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-06-04 15:48:50.700
----------------------EOF-----------------------

I tried to install KB4103718 using DISM again:
DISM.exe /Online /Add-Package /PackagePath:.\Windows6.1-KB4103718-x64.cab

Here are the errors:

2018-06-04 15:57:45, Error DISM DISM Package Manager: PID=5468 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800706be)
2018-06-04 15:57:45, Error DISM DISM Package Manager: PID=5468 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x800706be)
2018-06-04 15:58:16, Error DISM DISM Package Manager: PID=5468 Failed to create session classID - waiting for a second and trying again - CDISMPackageManager::RefreshInstanceAndLock(hr:0x80080005)
2018-06-04 15:58:17, Info DISM DISM Package Manager: PID=5468 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2018-06-04 15:58:17, Error DISM DISM Package Manager: PID=5468 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800706be)
2018-06-04 15:58:17, Info DISM DISM Package Manager: PID=5468 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2018-06-04 15:58:17, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800706BE


ANY HELP WOULD BE GREATLY APPRECIATED!
 
I started the WU install of KB4103718 and Windows Malicious Software Removal Tool x64 - May 2018 (KB890830) 5 hours ago. Windows Malicious Software Removal Tool was successful but KB4103718 is still installing - the green progress bar is _almost_ at 100%. So it does not actually fail, it hangs there and I have to restart Windows. Then I believe it will try to "configure update" but hang there forever and I have to force the PC off.

CBS.log attached: View attachment CBS.log

I will leave the installation running as is until I hear back from you. Thanks!
 
Hi,

Restart Windows in Safe Mode.

Download Windows Repair (All-in-One) Portable


  • Extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
  • Execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
  • Click the button Jump To Repairs
  • Click the Open Repairs button to access the following screen:
    WindowsRepair.png
  • Click the box All Repairs to uncheck all the boxes
  • Check only the following boxes:
    • 01 - Reset Registry Permissions
    • 02 - Reset File Permissions
    • 03 - Reset Service Permissions
    • 04 - Register System Files
    • 05 - Repair WMI
    • 10 - Remove Policies Set By Infections
    • 16 - Repair Windows Updates
    • 20 - Repair MSI (Windows Installer)
    • 25 - Restore Important Windows Services
    • 26 - Set Windows Services to Default Startup
  • Check the box Restart/Shutdown System When Finished > Restart System
  • Click the Start Repairs button
 
Thanks again. I have run that procedure and rebooted, now checking for updates. Will let you know how the installation goes.
 
Unchanged. 5+ hours still installing in Windows Update with the progress bar just shy of 100%. CBS.log is up to 193 MB! Let me know if you want me to upload it
 
GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:


  • Download GSmartControl and save it on your Desktop;
  • Execute gsmartcontrol.exe; Let the install complete and launch the programme.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
    info_failing.png
 
Running Extended Self-test, will post results in a few hours. Before the test, SMART info looks okay, no red or pink. Will post screenshot after test.

Thanks again for your help!
 
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